Firefox browswer opens without warning

Discussion in 'Broadband' started by John, Mar 14, 2012.

  1. John

    John Guest

    May possibly be off topic, if so then my apologies.

    A friend of mine has a 3 mobile dongle he uses to connect to the
    internet.

    Every now and again without warning the firefox browser opens, even
    though he hasn't requested it to.

    I'm not sure if this is something the dongle is doing or something
    Firefox is doing. I have checked on both and there doesn't seem to be
    anything causing it.

    I have googled to see if I can find the answer but haven't managed to.

    Any help appreciated as it is driving him potty.
     
    John, Mar 14, 2012
    #1
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  2. At a guess, firefox is the default handler for a media or protocol type
    and something is trying to open a resource of that media or protocol type.

    As for how you work out what .... almost any piece of software running on
    the machine could be making the request ...

    Rgds

    Denis McMahon
     
    Denis McMahon, Mar 14, 2012
    #2
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  3. John

    Andy Champ Guest

    At a guess it's apiece of software you don't know is there. Run a full
    virus scan :(

    Andy
     
    Andy Champ, Mar 14, 2012
    #3
  4. John

    John Guest

    Mmm, well it's certainly stumped me, and I'm the usual port of call
    whenever any of my friends have an IT related problem.

    I will check what processes are running next time I'm there and see
    what I can ascertain from that.
     
    John, Mar 14, 2012
    #4
  5. John

    John Guest

    That's a good idea.
     
    John, Mar 14, 2012
    #5
  6. John

    John Guest

    I don't think it's rogue software. AVG scans every day and I have
    trained him to run Malwarebytes once a week. May be worth doing a
    full malwarebytes scan though as it usually only the quick scan.
     
    John, Mar 14, 2012
    #6
  7. I think the software related to the dongle is trying to tell you something.
    It could be there has been an error, it could be some stats or it could be
    the maker trying to sell you something. Whatever it is uses a browser to
    display it (like the PC-Pro disk does since about six months ago), but maybe
    there is a broken link or something.
     
    R. Mark Clayton, Mar 15, 2012
    #7
  8. John

    Dave N Guest

    John wrote, on 14/03/2012 22:58:
    The crucial question is what is shown in the browser window when it
    opens unexpectedly? The answer will probably offer lots of clues as to
    the cause.
     
    Dave N, Mar 15, 2012
    #8
  9. John

    John Guest

    It's loading the 3 mobile broadband page.

    I think I know what's happening. I am remotely accessing his computer
    now and running a full malwarebytes scan. It has just disconnected me
    and when I logged back in it was showing the above page.

    It may to be possibly disconnecting for a second and then auto loading
    the page as it does when you first connect.

    It isn't set to automatically connect so shouldn't you have to
    manually connect again?

    My friend doesn't notice any loss of internet connection so my theory
    may be wrong.
     
    John, Mar 15, 2012
    #9
  10. John

    Dave N Guest

    John wrote, on 15/03/2012 12:10:
    I don't think that there can be much doubt that the 3-mobile software,
    which drives the dongle, is autoloading their logon(?) page into the
    browser. I suspect that only 3-mobile can answer your questions in
    detail, unless someone else reading this is familiar with the way their
    software works. The central question seems to be why does the 3-mobile
    software require the browser logon window to continue to be displayed,
    once a connection has been made?

    What happens if your friend leaves Firefox open but minimised, after
    initial connection to 3-mobile? Does his computer then show signs of
    repeated disconnection and reconnection, or other signs of interruption
    to the data flow?
     
    Dave N, Mar 15, 2012
    #10
  11. John

    John Guest

    I'm going over there in a couple of weeks so I will investigate
    further then. Many thanks for your input (and same to the others who
    responded) It is much appreciated.
     
    John, Mar 16, 2012
    #11
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