Entanet Excessive Exit Fee?

Discussion in 'Broadband' started by Peter Able, Jul 30, 2015.

  1. Peter Able

    Peter Able Guest

    A friend is planning to migrate from Entanet. They want £31 + VAT. He
    has made it clear that this is a migration, not a cease and has given
    the necessary notice - and is not even remotely within a minimum
    contract period.

    Any comment? Any advice? It seems a bit excessive.

    If it is relevant, he is moving to Plusnet and will be switching from
    copper to fibre.

    PA
     
    Peter Able, Jul 30, 2015
    #1
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  2. Peter Able

    Graham J Guest


    It's certainly a warning to others who might otherwise have considered
    Entanet
     
    Graham J, Jul 30, 2015
    #2
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  3. Peter Able

    Davey Guest

    Surely they can want all they wish, but they cannot charge him unless
    he allows them to?
     
    Davey, Jul 30, 2015
    #3
  4. Peter Able

    Woody Guest

    Surely they can want all they wish, but they cannot charge him unless
    he allows them to?




    If he doesn't pay they won't release the line for it to be moved to
    PN.
     
    Woody, Jul 30, 2015
    #4
  5. Peter Able

    Roger Mills Guest

    It's presumably within the T&C's to which he agreed when he took the
    service? If he can prove otherwise, he may have a case. He should ask
    Entanet for evidence that he agreed to these terms.
    --
    Cheers,
    Roger
    ____________
    Please reply to Newsgroup. Whilst email address is valid, it is seldom
    checked.
     
    Roger Mills, Jul 30, 2015
    #5
  6. Plusnet Support Team, Jul 31, 2015
    #6
  7. En el artículo <>,
    What does his contract say? If it says an exit fee is payable, he'll
    have to bend over and pucker up if he wants them to release the line.
     
    Mike Tomlinson, Jul 31, 2015
    #7
  8. Peter Able

    Peter Able Guest

    Thanks for all the replies. Entanet have backed down.

    PA
     
    Peter Able, Aug 5, 2015
    #8
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