Eclipse Internet - Any opinions please?

Discussion in 'Broadband' started by Urban Fox, May 15, 2004.

  1. Urban Fox

    Urban Fox Guest

    I am tempted by Eclipse Internet for a BB connection. On the various
    ADSL sites they get a good write up and show good throughput figures
    and reliability.

    However, looking for this group for a few weeks I don't see a great
    number of people commenting on them.

    Are they good and just get on with it well or do not many people use
    them?

    Any opinions please?

    Thanks,

    Fox.
     
    Urban Fox, May 15, 2004
    #1
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  2. Urban Fox

    Domestos Guest

    Stay clear... They reckoned I couldn't get internet at my house yet I have
    it now with Virgin ! that in my books is a serious mistake on thier part
    thus I could not trust them any further.

    not sure on price matches though...

    Domestos
     
    Domestos, May 15, 2004
    #2
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  3. Urban Fox

    dave Guest

    O
    Could not get internet !!! or broadband ?. You could get the internet
    through dialup.

    Dave
     
    dave, May 15, 2004
    #3
  4. This is true, their performance is generally good.
    Satisfied people rarely comment.
    The former.
    Recommended for everything except news, the latter only really matters if
    you want binaries, but in all honesty if you do then get a news farm
    subscription.
     
    Brian Morrison, May 15, 2004
    #4
  5. Urban Fox

    nsj Guest

    I'd use them again. Their billing could be a bit lacklustre, though.
     
    nsj, May 15, 2004
    #5
  6. Urban Fox

    poster Guest

    I'd tend to agree - people don't complain about a good service. Their
    technical support hours are longer than they were one of my clients
    joined them almost 2 years ago. He used them as they are teleworker
    friendly (VAT invoices etc). He's retired now and is cutting back on
    costs so has switched to a cheaper account (18.99 Home Surf, and will
    soon cancel the second phone line he had for business calls). Had a
    small problem with BT not removing a DACS originally, so Eclipse moved
    the billing date to coincide with actual service he had and no problem
    with them overall. Fixed IP and pretty steady service with perhaps 3
    hours downtime when he couldn't connect... not bad in 21+ months.
     
    poster, May 16, 2004
    #6
  7. Urban Fox

    Phil Guest

    They seem to be getting more on the ball with newsgroups now, they host a
    range of Binary groups now, and are currently in the process of getting a
    new upstream providor, so performance may increase in the coming weeks. I'm
    with Eclipse and mainly use news.individual.net, 100% free, and works great,
    but for lite usenet their server is fine.
     
    Phil, May 16, 2004
    #7
  8. Yes, they upgraded their news caching software a while back and then put
    in hardware with more horsepower. The weak point is their upstream news
    peer, and I'm waiting to see who they plump for in that respect.

    I'm very pleased with them, I have seen very little instability in
    connection with them whereas Demon were definitely not as reliable on a
    day to day basis.
     
    Brian Morrison, May 16, 2004
    #8
  9. Urban Fox

    Andrew Guest

    Have been with Eclipse for nearly a year now, no problem. They handled
    the migration from home-highway to adsl and kept me informed all the
    way. Small problem with the first invoice but fine since then. I
    recommend them to my customers.
    I don't use their news service so can't comment on it.
    I had to contact their tech support when onsite at a customers and the
    problem was fixed quickly.

    hth
    Andrew
     
    Andrew, May 18, 2004
    #9
  10. Urban Fox

    Urban Fox Guest

    Excellent! Thanks to everyone who replied. This is exactly what I want
    to to, a HH to ADSL managed conversation.

    Have organised this with Eclipse now and looking forward to 10th June
    which is my activation date.

    Thanks all.

    Fox.
     
    Urban Fox, May 22, 2004
    #10
  11. Apologies for not replying earlier, I've been a customer with Eclipse
    for a while now and cannot fault the original "installation" nor the
    actual broadband BUT... I have to say I've found their Customer Service
    useless. I had problems with accessing News through them and rather than
    admit they didn't have a clue they ignored all support tickets I raised,
    well not quite they'd acknowledge them, never answer them and then close
    them. Eventually when I gave them notice that I was migrating to another
    ISP they actually tried to answer my queries (stupidly referring me to
    articles they had found explaining how to fix my problem which were
    articles between myself and Turnpike)

    I'm still with Eclipse and do tend to recommend them to friends and
    customer with the added proviso that they should understand that the
    customer service may not be all it's cracked up to be.
     
    Richard Knight, May 24, 2004
    #11
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