Early termination of an 18-month T-Mobile dongle

Discussion in 'Broadband' started by Allan, Aug 26, 2010.

  1. Allan

    Allan Guest

    Does anyone have any views on the changes of decent early termination
    charges for a T-Mobile dongle. It's 6 months into 18-month contract,
    and I want to cancel: the service is pretty poor, so that could be
    grounds. Also, the recent ruling by Ofcom on early termination charges
    on landlines could help (but only refers to broadband when it's packaged
    with a landline). Thought I'd ask for input here first.

    Ofcom:
    http://consumers.ofcom.org.uk/2010/06/cheaper-charges-for-uk-consumers-to-end-phone-contracts/
     
    Allan, Aug 26, 2010
    #1
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  2. Allan

    Eeyore Guest

    Consult Trading Standards. A vendor cannot force you to pay for a
    service that doesn't work as advertised.

    Graham
     
    Eeyore, Aug 26, 2010
    #2
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  3. http://consumers.ofcom.org.uk/2010/06/cheaper-charges-for-uk-consumers-to-en
    d-phone-contracts/

    Tell them that the service is not fit for use. If they get shirty, tell
    them you are going to take them to court.

    The court will rule in your favour and laugh them out of the court. Why
    should you pay for a service for an 18 month period if the service is not
    being delivered?

    Any service provider who needs to tie someone into an 18 month contract
    clearly has something to hide in the first place. If a service was any good
    the customer would stay with them anyway, without being forced to stay.
     
    James Schofield, Aug 26, 2010
    #3
  4. Allan

    Chris Davies Guest

    Often the cost of the equipment, which can then be amortised over the
    contract duration.

    Chris
     
    Chris Davies, Aug 27, 2010
    #4
  5. Allan

    Eeyore Guest

    A cheap Chinese dongle ? NO WAY.

    Graham
     
    Eeyore, Aug 28, 2010
    #5
  6. Allan

    Eeyore Guest

    Totally agree. Never suffer in silence, be a complete pain in the arse
    to them and publicise it here for example, not to mention the ISP's own
    user forums ( if they have any ).

    Graham
     
    Eeyore, Aug 28, 2010
    #6
  7. Allan

    Allan Guest

    Just had a nice call from T-Mobile (having put my question to them in
    writing: I got no joy from speaking to T-Mobile CS): they've agreed to
    go halves on the outstanding time, which is probably a decent outcome
    (IMHO).

    Allan
     
    Allan, Sep 2, 2010
    #7
  8. Allan

    Peter Guest

    Presumably that means you end up with a T-Mobile dongle - will you plan
    to flog it on Ebay or similar ? (Just curious.) Glad you got some sort
    of reduction from them.
     
    Peter, Sep 2, 2010
    #8
  9. Allan

    Allan Guest

    I might hold on to it just in case they ask for it back (can't imagine
    it's that important, and it's probably a cheap mass produced device
    anyway, FWIW, it's ZTE MF637 HSUPA), or in case I have a need for it in
    future e.g. with a SIM-only deal.
     
    Allan, Sep 3, 2010
    #9
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