D-Link DSL-300T modem and connection to Plusnet problem - help please

Discussion in 'Broadband' started by km, Jun 20, 2005.

  1. km

    km Guest

    I am familiar with this Newsgroup so am posting here before trying
    Groups on Plusnet site.

    Having had successful personal experience of connecting to Broadband I
    am now at a loss when trying to connect for a Charity I help.

    A D-Link DSL-300T modem is being used. After connection I will look at
    setting up a network with a Berkin Router already bought.

    At this point I just want to establish a Broadband connection.

    PC is running WinXP Home.

    The modem has a steady green light for ADSL signal.

    The D-Link modem site has been given the following settings:

    PPPoA
    VCI 38
    VPI 0
    Encapsulation VC

    The username ****@plusdsl.net
    and the password entered.

    On the PC I have set TCP/IP in the Network to "obtain IP and DNS
    automatically"

    All other info for the modem has been left unchanged per the guidance
    booklet.

    What else should I have entered. I cannot see anything on the modem
    pages showing Plusnets DNS number (I assumed this would be picked up
    automatically).

    The log says "Network is unreachable" and it also says "CHAP
    authentication failed".

    What else should I have entered - either in the modem settings or on
    the PC?

    Any help would be appreciated.

    KM
     
    km, Jun 20, 2005
    #1
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  2. Phil Thompson, Jun 20, 2005
    #2
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  3. km

    Adam Piggott Guest

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1
    If the CHAP authentication is failing it should be a
    username/password/Plusnet account issue.

    HTH,

    - --
    Adam Piggott, Proprietor, Proactive Services (Computing).
    http://www.proactiveservices.co.uk/

    Please replace dot invalid with dot uk to email me.
    Apply personally for PGP public key.
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    Adam Piggott, Jun 20, 2005
    #3
  4. km

    km Guest

    km, Jun 20, 2005
    #4
  5. km

    km Guest

    That has crossed my mind ie there is a basic problem involving these
    but I have asked Plusnet to verify that the information they are
    holding matches the Username I have are as held in their records.

    The password and first part of the username I use to Login to the
    Plusnet Web site are the same as those I entered for the D-Link modem
    connection. (Username is made up of your personal username with
    @plusdsl.net after it.)

    I will approach Plusnet for verification once again.

    KM
     
    km, Jun 20, 2005
    #5
  6. km

    cw Guest

    Could just as easily be a problem with BT not passing authentication
    requests onto PlusNet's radius servers if the account hasn't been tagged
    to the ISP properly..
     
    cw, Jun 20, 2005
    #6
  7. km

    km Guest


    Have just received a reply to my Plusnet ticket.

    "I have found a problem with your account configuration which will
    have prevented you from connecting. I have now rectified this, so you
    should now be able to connect up. "

    I will have another go at the Charity Day Centre tomorrow.

    Three days wasted trying to solve this - thought it was BT / then my
    existing Network settings / then Modem. Took in a PC from home to try
    connecting and spent ages reading manuals and forums.

    I suppose I have the consolation that I have the benefit of more
    knowledge now than I had a week ago.

    Thanks for everyone's input.

    KM
     
    km, Jun 20, 2005
    #7
  8. you mean the bt_test login doesn't work either ?

    Phil
     
    Phil Thompson, Jun 20, 2005
    #8
  9. km

    km Guest

    Hello Phil

    Yes that's right. However as reported in another response I put in
    this thread the reply I have had from Plusnet shows they had made some
    mistake at their end.

    Rather frustrating as I raised a ticket with them about my concern re.
    accuracy of Username and maybe Password on the first day I could'nt
    connect (last Thursday).

    KM
     
    km, Jun 21, 2005
    #9
  10. missed that one.

    I don't want to rain on your parade but if the ADSL signal was there
    you should have been able to log in to the bt_test login irrespective
    of what the ISP had done.

    The only mistake that would prevent that would be if they had enabled
    the wrong line or no line at all. If I were you I would take along a
    piece of known working hardware - these ethernet modems seem to be
    rather more "non intuitive" than most.

    Phil
     
    Phil Thompson, Jun 21, 2005
    #10
  11. km

    Adam Piggott Guest

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1
    More knowledge is always a good thing. Just make sure it doesn't push
    something else out of your head... ;-)


    - --
    Adam Piggott, Proprietor, Proactive Services (Computing).
    http://www.proactiveservices.co.uk/

    Please replace dot invalid with dot uk to email me.
    Apply personally for PGP public key.
    -----BEGIN PGP SIGNATURE-----
    Version: GnuPG v1.4.0 (MingW32)

    iD8DBQFCt+Vg7uRVdtPsXDkRAphZAKCMZSwvjefDI5FkJ+X0FatIRZeLzwCfbRsm
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    =WdaA
    -----END PGP SIGNATURE-----
     
    Adam Piggott, Jun 21, 2005
    #11
  12. km

    km Guest

    Good news is that it worked straightaway when I checked this morning.
    After driving an Ambulance for a couple of hours I came back to the
    Day Centre I then connected the router and in about 15minutes all of
    the 5 PCs were on the Internet. Including 2 wireless. (My first
    involvement with wireless and unbelievably straightforward).

    I carried out both of the recommended tests with no response. For all
    I know I may have got something wrong as I was, at that stage, leaning
    towards the problem being a faulty modem.

    KM
     
    km, Jun 21, 2005
    #12
  13. km

    Shez Guest

    I just had something like that with BT Connect - I said I'd set up the
    new ADSL line at work but instead of the estimated hour or two it took
    over a day, as the mail servers kept rejecting us, at first I thought
    I'd misconfigured something such as SMTP authorisation or the router's
    firewall rules, but in the end it turned out that the primary email
    address we'd asked for had been misspelt by BT. Moreover, BT told me
    there was nothing they could do about it! (except tell me the spelling
    they'd used, of course.) I had to set up the "correct" address as a
    supplementary one and keep the misspelt one as the primary logon.

    One thing I would say though is that the much maligned Netgear 834
    router is very easy on broadband newbies like me - all I had to do was
    connect to it via a browser, stick in the correct username and password,
    and it connected first time with no messing about with protocols etc.

    --
    ______________________________________________________

    If only one could get that wonderful feeling of accomplishment without
    having to accomplish anything.
    ______________________________________________________
    Take a break at the Last Stop Cafe: http://www.xerez.demon.co.uk/
    Reply-to address for email: mailreply AT xerez.demon.co.uk
     
    Shez, Jun 21, 2005
    #13
  14. km

    kraftee Guest

    Not entirely true, Only today I met up with a circuit, could get it to synch
    but diddly squat to anything else, even the boys in the BOU couldn't see it
    in synch, although it was. It's not the first time I've met up with such a
    things but they are rare.
     
    kraftee, Jun 21, 2005
    #14
  15. km

    kraftee Guest

    Only problem is the 18 months to 2 years life span of the power supply (even
    shorter if it's left somewhere hot)...
     
    kraftee, Jun 21, 2005
    #15
  16. km

    km Guest

    I then connected the router and in about 15minutes all of
    I spoke too soon! Next time I went in to the Centre one of the
    wireless Belkin Network Cards (F5D7000) was struggling to make a
    connection. It would hold green for a second and then go red. The next
    PC, further away from the router, had a steady signal.

    Thought it was maybe a faulty card so swapped them between machines.
    The PC furthest away from the router still had a signal but the other
    didn't.

    To confuse things even more the "good" PC then lost the signal.

    I have now been told by Belkin that in WinXP the Firewall should be
    turned off to allow the Network Cards to work. Their Internet support
    page giving this information is dated June 2003. The Manual issued
    with the card is dated 2004 yet there is no mention of this known
    problem!

    I have not yet had a chance to apply these changes so I will not know
    if they succeed until next week.

    KM
     
    km, Jun 23, 2005
    #16
  17. km

    Martin² Guest

    KM:
    What ? I used Draytek, D-Link, Orinoco and Asus wifi adapters and they all
    work fine with XP and firewall. I would be very surprised if Belkin didn't.
    Perhaps they just meant for initial setup, but even that isn't necessary.

    The problem with wifi is that the signal can vary from place to place,
    sometimes half an inch can make a difference. In this respect USB adapters
    on a cable (up to 5m) are preferable, easily positioned for best signal,
    higher usually works better (above the furniture).
    Regards,
    Martin
     
    Martin², Jun 24, 2005
    #17
  18. km

    km Guest

    It is a surprise that this is their solution. See:

    http://web.belkin.com/support/kb/kb.asp?a=2431&langid=1

    there is only mention of disabling the Firewall.

    The e-mail response from Belkin which gave the above link said:

    "this could be the problem with firewall application running on your
    computer. To resolve the issue we recommend you disable firewall or
    antivirus application running on your computer.

    Please disable any third party firewall and the Windows XP built-in
    firewall on the computer by following the steps at" (then the above
    web page).

    maybe they omitted to say what you are saying about reinstalling after
    connection but if that was needed every time the PC was turned on I
    can foresee difficuly in controlling correct usage by members of a Day
    Centre.


    KM
     
    km, Jun 24, 2005
    #18
  19. km

    km Guest

    Have taken the chance to call and have another look at the set up.

    I feel the problem related to the WPA key not being retained. That is
    why everything appeared OK initially ie when connection was made,
    immediately after entering the WPA key all seemed to work. Next time
    PC turned on there was no connection (I believe it had lost the key)
    Today I went through the process again and there is a strong signal
    and connection to the named SSID.

    I will need to watch out for that in the future.

    KM
     
    km, Jun 24, 2005
    #19
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