Crap broadband speeds in an area of average speeds

Discussion in 'Broadband' started by Hugo Nebula, Oct 4, 2011.

  1. Hugo Nebula

    Hugo Nebula Guest

    Is there any possibility of getting Openreach or anyone else to have a
    good look at why broadband speeds in a specific area are lower than
    the adjoining areas?

    I live on an estate that was built around 1998-2000, and my broadband
    speed is ~2.5Meg with ADSL+, ADSL2 or ADSLMax (not sure which). A
    speed checker says that vanilla ADSL for my address is around 1Meg.

    If you plug in the addresses of houses around the estate, they
    register at about 4-5Meg. Even the houses on the other side of the
    fence from me (about the same distance from the exchange) show as
    3.5Meg. I assume that the signal shouldn't deteriorate by 3Meg over
    the half-a-mile from the end of the road to my house (the most likely
    path for the cable).

    It's not a 'fault' as such in that the actual speeds achieved are as
    good as a speed checker suggests, and it probably affects about 100
    houses (how many of those would be bothered I don't know). Is there
    any way to get someone to look at the speeds to see if they could be
    improved? Is there something about 1990's cabling that slows things
    right down?

    There is FTTC available, but that would only improve speeds to 7Meg -
    I'm not paying another £15/month to get speeds that most people get as
    Hugo Nebula, Oct 4, 2011
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  2. Hugo Nebula

    Jon Guest

    Hugo Nebula wrote...

    1 - Do the houses over the fence actually get 3-4Mb ?
    2 - The houses over the fence may be on a much shorter line from the exchange
    than you are.
    3 - Do you have too many phones/computers connected to your line
    Jon, Oct 5, 2011
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  3. Be very suspicious about the line speeds predicted by the various sites. All
    these are derived from BT's system and are notoriously inaccurate. There
    could be a multitude of reasons. The first thing to do is make some basic
    checks. Assuming you have a master NTE5 socket remove the faceplate and plug
    the router modem into the test socket. The test socket is the one that is
    exposed by removing the faceplate. This isolates the internal wiring. Check
    the sync rate and if it has improved significantly then you probably have a
    fault in your internal wiring.

    You should also follow the guide here that gives a number of things to

    Plenty of help hear so check back when you have done the basic tests.

    Peter Crosland
    Peter Crosland, Oct 5, 2011
  4. Hugo Nebula

    PeterC Guest

    <conspiracy theory> BT's line checker is for the benefit of BT and ISPs: it
    shows a low speed available, then when the actual speed is crap but faster
    crap than the checker showed the punter is (relatively) happy. </ct>

    The result for my line is 'up to 1Mbps but an engineer might have to call' -
    I connect at 2.6 - 2.9Mbps and get the d/l speed commensurate with that.
    PeterC, Oct 5, 2011
  5. Hugo Nebula

    chris Guest

    Who's your ISP? If you have one with good support try ringing them and
    see if your router is disconnecting too frequently. Too many
    disconnections will cause your speed to be lower than expected.
    Who says most people get 7Mbps 'as standard'. I think the national
    measured average is around 6Mbps (I can't find the link ATM), so most
    people /don't/ get 7Mbps.
    chris, Oct 5, 2011
  6. Hugo Nebula

    Hugo Nebula Guest

    [Default] On Wed, 5 Oct 2011 08:57:18 +0100, a certain chimpanzee,
    I've done all those tests before, and 2.5Meg is about the best I can
    get at the end of BT's bit of cable. That's not the problem. I'm
    getting a higher speed than that predicted for my line, so it appears
    that I'm wringing out the fastest speed I can from it.

    It's the bit of cable between the faceplate and the end of my road
    that I'm querying. If the line speeds are innaccurate, surely they are
    consistently innaccurate, i.e., they underestimate the speeds
    achievable for everyone. I've used the exchange mapping from to plot predicted speeds in the neighbourhood. What I'm
    querying is why does my road achieve such a lower predicted speeds
    than the roads around and about?

    I've run a BT speedtest, and the results are:

    "Test1 comprises of two tests

    1. Best Effort Test: -provides background information.
    Download Speed 2459 Kbps
    Download speedachieved during the test was - 2459 Kbps
    For your connection, the acceptable range of speeds is 1200-4000 Kbps.
    Additional Information:
    Your DSL Connection Rate :3060 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 2699 Kbps

    2. Upstream Test: -provides background information.
    Upload Speed 346 Kbps
    Upload speed achieved during the test was - 346 Kbps
    Additional Information:
    Upstream Rate IP profile on your line is - 448 Kbps

    We were unable to identify any performance problem with your service
    at this time"

    It's this last line I'd like help on. How do I get from that, to "your
    performance could be a lot better; here, we'll do something about it".
    Hugo Nebula, Oct 5, 2011
  7. Hugo Nebula

    Hugo Nebula Guest

    [Default] On Wed, 5 Oct 2011 01:24:31 +0100, a certain chimpanzee, Jon
    No idea.
    Probably, which is why I have also checked the speeds at the 'start'
    of the estate where the new road connects to the end of the main road
    that's the most likely path from the exchange. There's a 3Meg drop in
    predicted speeds from there to my house.
    Personally? Or on the estate?

    The former, no. One router and one phone.

    If the latter, there's about two hundred houses on my estate (half is
    cabled, so they may connect that way). I would presume we're about as
    wired as any other suburban estate. Is that a possible reason for the
    low speeds, and something Openreach should do something about?
    Hugo Nebula, Oct 5, 2011
  8. Hugo Nebula

    Hugo Nebula Guest

    [Default] On Wed, 5 Oct 2011 09:18:07 +0100, a certain chimpanzee,
    Similar to mine. Do you live in a suburb of a major city less than two
    miles from an exchange too?
    Hugo Nebula, Oct 5, 2011
  9. Hugo Nebula

    Hugo Nebula Guest

    [Default] On Wed, 05 Oct 2011 09:56:47 +0100, a certain chimpanzee,
    Do you really mean FTTC/Infinity achieves average of 6Mbps? Or is that
    copper wire?

    If the latter, that's my complaint. I'm paying £11.49/month for
    2.5Mbps. I would begrudge paying £28/month for super-duper Infinity
    FTTC if the best I could get was 7Mbps.
    Hugo Nebula, Oct 5, 2011
  10. Hugo Nebula

    PeterC Guest

    No, in a village. The exchange, by road, is almost exactly 1.85 miles but
    the cable might 'wander' a bit as some sites show 3 - 3.2km/2 miles.

    Looking at other houses in the village, one is around 3Mbps or a bit over (I
    can't remember exactly) and the others seem to be significantly worse than
    mine. I have done some work on the PC side of it and, with an updated
    driver, the old Thomson 'frog' just connects in the same range every time
    with none of this 'training' crap needed.
    PeterC, Oct 5, 2011
  11. Forget about what other people may be getting. The figures are unlikely to
    have any relevance to you line. Have you tried removing the faceplate and
    using the test socket? The only way you are going to make progress is to be

    Peter Crosland
    Peter Crosland, Oct 5, 2011
  12. Hugo Nebula

    chris Guest

    I was replying to the 'most people' bit. As most people don't have FTTC
    it doesn't really factor in.
    That does seem poor, if real. What tells you that you'd get 7Mbps? If it
    is real and combined with your 2.5Mbps currently, it suggests that
    you've got a long/poor run of copper between you and the cabinet, I'd say.
    chris, Oct 5, 2011
  13. Hugo Nebula

    Hugo Nebula Guest

    [Default] On Wed, 05 Oct 2011 13:50:15 +0100, a certain chimpanzee,

    "Faster Total Broadband Faster BT Total BroadbandGreat news! You can
    now get faster download speeds using our upgraded fibre optic network.
    Faster Total Broadband is only available on our Unlimited Broadband
    and Calls package. 7.2Mb Now"
    So how do I go about turning that into someone doing something about
    Hugo Nebula, Oct 5, 2011
  14. Hugo Nebula

    Hugo Nebula Guest

    [Default] On Wed, 5 Oct 2011 12:14:14 +0100, a certain chimpanzee,
    Yes, done that (and have a tee-shirt to prove it). Removed the bell
    wire, etc. As I replied in another post before, the speed I get is the
    speed that speed checkers, estimates, etc. all suggest I should get
    (or better).

    What I am concerned about is that the speed I should get is so
    dramatically lower than what people less than fifty metres away should
    be getting.
    Hugo Nebula, Oct 5, 2011
  15. Hugo Nebula

    chris Guest

    Wait until FTTH is rolled out to your house or move house?

    As you said, you're already getting above expectation speeds for your
    property, so you're going to struggle trying to persuade someone that
    there's 'something wrong'. Just because other people in your vicinity
    get /predicted/ higher speeds, doesn't mean you should. At the very
    least you need to speak to your immediate neighbours and see what real
    speeds they're getting.
    chris, Oct 5, 2011
  16. Hugo Nebula

    Steve Guest

    I don't know if things have changed but at the start of the rollout of
    FTTC, if the engineer couldn't attain a throughput of 15(fifteen)Mbps,
    you couldn't have the service.
    Steve, Oct 5, 2011
  17. you can try reporting it to your ISP as an internet fault and if you are
    lucky a nice BT Openreach man will remake all your joints and try and
    route you down a better pair.

    If you are unlucky he will say its within spec and you will get to pay
    100 quid + for no improvement.
    The Natural Philosopher, Oct 5, 2011
  18. Hugo Nebula

    Steve Guest

    But are these houses fifty metres away fed from the same cabinet as you?
    Even if you know categorically that the answer to that is 'yes', there's
    still a gazillion-and-one things that could explain why they get better
    results than you - and I'm speaking as an ex-BT cable jointer with
    almost 30 years service in.

    We tend to take broadband so much for granted these days but believe me,
    it's a bloody miracle that we get what we do. It takes a hell of a lot
    of hard work to keep services going - it's quite surreal being 10ft down
    in a manhole with a pump chugging away up top and barely being able to
    keep up with the water pouring into the hole, and trying to joint 400
    tiny wires at the same time!! :)
    Steve, Oct 5, 2011
  19. I'd be *very* interested to know if this is still the case. I've just
    checked 3 different FTTC suppliers, and it appears that my exchange has
    very recently gone live (FTTC was scheduled for 31 December) *but* the
    estimated download speed is a mere 12Mb/s.
    I'd hate to change ISP and then find I can't have FTTC.
    Andrew Benham, Oct 5, 2011
  20. I think the fundamental issue is that whilst BT have a universal service
    obligation for telephony, they have no such standard for broadband. If
    you have a long run of poor quality cable, so long as telephony is OK
    you're unlikely to get them to do anything to give you faster broadband.
    Andrew Benham, Oct 5, 2011
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