Considering moving from Plusnet to Sky

Discussion in 'Broadband' started by Andy Pandy, Aug 12, 2007.

  1. Andy Pandy

    Andy Pandy Guest

    Wondering if I'm about to do the right thing?

    All I really want is to save some money per month. I pay £14.99/month now
    for Plusnet and that is with an 8Gb monthly download limit. I seem to
    regularly go over that limit (not by much but enough to sometimes add a
    fiver on to the end of that monthly fee)

    I can get Sky Broadband for a tenner a month and that is unlimited (I know
    they say unlimited but I'm sure they're not going to complain about me using
    between 10-20Gb per month on that option - or are they?)

    I don't really need the "extra" features I get as standard with plusnet -
    web space for example. I do use usenet but I can get this elsewhere. One
    thing I'll miss is a static ip as I do connect to my home PC from work but I
    can work around this as well.

    Nice to get a new Netgear router with the deal (I already have one but its
    an older bulkier version 1 model DG834G) and who knows I might even get a
    slight speed increase - not sure about that one though? I currently get
    around 3.5mb and 448k upload - not sure if it'll be any better as Sky will
    be using different equipment in the exchange (LLU) ?

    Can anyone advise? I'm sure a few people here have gone through the same or
    similar changes?

    One final note, wow - Plusnet really do try hard to keep you - seemed to
    take ages and a few phone calls and messages just to get my MAC key.

    Thanks
    Andy
     
    Andy Pandy, Aug 12, 2007
    #1
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  2. Andy Pandy

    acdeag Guest

    Wondering if I'm about to do the right thing?
    Have been on Sky for a month or so now, excellent service, streaming video
    works far better than it ever did on my so called 10Mb service from Virgin
    and now get 13Mb from sky. I did not need a MAC code obviously, but my
    parents moved to Sky from Plusnet a few days before me and they have had no
    problems, then again they never had a problem with Plusnet either they only
    moved because the overall package price as so much cheaper.
     
    acdeag, Aug 12, 2007
    #2
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  3. Andy Pandy

    Peter Thomas Guest

    I moved from Plusnet to Sky nearly a year ago - the quality of the
    connection has been excellent - no problems there. However I would
    caution you about their customer service - it is abysmal - I really
    had a problem convincing them that the modem/router was faulty,
    eventually got it sorted - in fact a plus point about their customer
    service is that I now have two spare modem/routers !!

    Overall I would suggest you go for the change - I cerainly have no
    regrets.
     
    Peter Thomas, Aug 12, 2007
    #3
  4. The above information (plus other worrying things about Sky) has been
    reported many times in the newsgroup.
    The other main problem, apparently, is actually getting connected - this can
    take weeks.
    Just reporting what others have said. No axe to grind myself.
    Suggest you have a good look through relevant posts on this newsgroup before
    you make your mind up, and/or have a look at some ISP customer satisfaction
    reviews on sites like www.thinkbroadband.com

    George
     
    George Weston, Aug 12, 2007
    #4
  5. Andy Pandy

    Mike Guest

    In message <>
    at 10:27:20 on Sun, 12 Aug 2007, Andy Pandy
    Unless you know this already, the supplied router will be hard coded to
    with Sky only, although there are hacks to unlock this. My
    mother-in-law is considering this add on to her Sky after Orange
    wouldn't honour an activation code I have for a year's broadband
     
    Mike, Aug 12, 2007
    #5
  6. agreed - brain-dead script-following nomarks!
    in my case 3 months 3 weeks so far and no end in sight
     
    dave @ stejonda, Aug 12, 2007
    #6
  7. Andy Pandy

    Abo Guest

    I can easily to 20Gb a month and they've never complained...
    Yeah, do some work instead ;)
     
    Abo, Aug 15, 2007
    #7
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