Connection to the Internet cannot be established

Discussion in 'Broadband' started by Blue Horizon, Aug 24, 2005.

  1. Blue Horizon

    Blue Horizon Guest

    Hello, I went to use my Broadband this morning and I couldnt get online...
    (Im using Dialup atm). I've checked mty settings (Below) and they seem OK...
    got a green light on the adsl modem/router.

    Checked NDO's status page and everything is ok there.. Anyone got any ideas?

    Many thanks.

    Connection to the Internet cannot be established.

    1. Please check your username and password.
    2. For troubleshooting, click Diagnostic Test.

    Please click OK to continue.

    ADSL Line Status: SHOWTIME
    Downstream Data Rate: 576kbps
    Upstream Data Rate: 288kbps
    PPP Connection Status: Not Connected
    Protocol & Encapsulation Mode: PPPoA LLC
    VPI/VCI: 0/38

    Checking ADSL Connection
    Testing ADSL Synchronization PASS

    Checking Circuit 0 for Network Connection
    Test ATM OAM Segment Loop Back PASS
    Test ATM OAM End-to-End Loop Back PASS
    Test Ethernet connect to ATM PASS
    Test PPPoPvc 0 PPPOE connection UNKNOWN
    Test PPPoPvc 0 PPP layer connection FAIL
    Test PPPoPvc 0 IP connect to PPP SKIPPED

    ADSL Line Status: SHOWTIME
    ADSL Modulation: G.dmt
    ADSL Annex Mode: ANNEX_A
    ADSL Startup Attempts: 1

    Downstream Upstream
    SNR Margin 35.4 31.0 dB
    Line Attenuation 50.1 30.0 db
    Errored Seconds 1 0
    Loss of Signal 0 0
    Loss of Frame 0 0
    CRC Errors 1 0
    Data Rate 576 288 kbps
    Latency FAST FAST
    Blue Horizon, Aug 24, 2005
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  2. VCMux is BT's preference, although LLC is supported.
    using PPPoA ?
    loadsasignal !

    modem link is fine its an authentication or similar issue. Phone your
    ISP ask them to look t it they have tools that can show your login
    attempts and reasons for failure.

    Phil Thompson, Aug 24, 2005
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  3. Blue Horizon

    kraftee Guest

    It could be that the ISP has 'forgotten' the account, due to computer error
    (why is it always computer error, why can't they just be honest & say fat
    finger problems?) or possibly the backhaul from your local exchange to your
    ISP's POP may be having problems.

    No matter what, it's a call your ISP jobbie I'm afraid....
    kraftee, Aug 24, 2005
  4. Blue Horizon

    Blue Horizon Guest

    Now sorted.. thanks anyway
    Blue Horizon, Aug 24, 2005
  5. and the solution was ?

    we all like to learn

    Phil Thompson, Aug 24, 2005
  6. Blue Horizon

    Blue Horizon Guest

    Turned out that the migration process from NDO to Pipex went ahead today...

    Someone forgot to let me know it was today!! Doh!
    Blue Horizon, Aug 24, 2005
  7. Blue Horizon

    Tiscali Tim Guest

    In an earlier contribution to this discussion,
    Didn't that even *occur* to you as a possibility?
    Tiscali Tim, Aug 24, 2005
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