Clear Corporation Clear CLWR wireless Internet service provider ISPbilling customer review

Discussion in 'Wireless Internet' started by ultraport, Oct 1, 2011.

  1. ultraport

    ultraport Guest

    Clear Corporation Clear CLWR wireless Internet service provider ISP
    billing customer review

    I got into a relationship with Clearwire Corporation this morning (at
    www.clear.com). I smelled a bear, but hey, I like bears. I will use
    this thread to post what happens with my CLEAR Service Plan WiMAX
    Unlimited Mobile Internet.
     
    ultraport, Oct 1, 2011
    #1
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  2. ultraport

    ultraport Guest

    Ordered the service online early Saturday morning. Like with most
    merchants, they charged my card immediately. They signed me up for
    automatic payments without asking first. The charge to my bank account
    was supposed to be $189, but for some strange reason they withdrew
    $215. I called customer service and was told that they only withdrew
    $189. That's the first time in my history of using a bankcard that the
    amount taken from my account is different than the amount the merchant
    says it took.
     
    ultraport, Oct 2, 2011
    #2
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  3. ultraport

    LouB Guest

    Taxes and government fees?
     
    LouB, Oct 2, 2011
    #3
  4. ultraport

    ultraport Guest

    The invoice says 179+ $10 in taxes. The overcharge was about $26. I
    cannot explain why they don't even know what the actual amount taken
    from my bank is. A wild guess would be the $26 is for overnight
    shipping. But the shipping was suppose to be free.
     
    ultraport, Oct 2, 2011
    #4
  5. Jeff Liebermann, Oct 2, 2011
    #5
  6. ultraport

    ultraport Guest

    ultraport, Oct 2, 2011
    #6
  7. ultraport

    ultraport Guest

     
    ultraport, Oct 2, 2011
    #7
  8. ultraport

    ultraport Guest

    Apparently they included overnight shipping when asking my bank to
    hold the money. They deducted that amount before finalizing the
    charge.

    The equipment is scheduled to arrive on time today, three days after
    the billing period started.
     
    ultraport, Oct 4, 2011
    #8
  9. ultraport

    News Guest


    Ask them to prorate the monthly fee.
     
    News, Oct 4, 2011
    #9
  10. ultraport

    John Doe Guest

    Got the equipment. Amazing how easy setting up stuff is these
    days, it took very little thought and no troubleshooting.

    My understanding of how their system works... They are trying to
    accommodate two different types of users. Daytime/business users
    who need fast access to data, and off-hours users who want to
    download lots of big files. Apparently, if you download tens of
    gigabytes over their wireless connection, they will slap you with
    slow speeds during the daytime. Partly out of curiosity, I would
    like to know whether all downloads are treated the same, whether
    downloading large files in off-hours counts the same as
    downloading large files during the daytime.

    The connection in my big city is fine. Currently, my PC speeds are
    much faster than DSL here, about 6 Mbps during the daytime. The
    upload speed seemed kind of weird, it seemed to vary during the
    test. I guess the average was about .5 Mbps, if the test was
    accurate. My connected iPhone WiFi DSL Reports speed test says the
    latency is about 160 ms and the speed is somewhere between 1500
    and 2000 kbps.

    Something I don't understand is people complaining about 100 ms
    being high latency. As a real-time strategy gamer, 100 ms is
    great. The above test shows that latency was reduced from AT&T 3G
    400 ms down to Clear 4G 160 ms. (That is for comparison, I'm not
    saying that total latency while gaming will be the same.)

    The service is portable, for $45 per month. I guess there won't be
    much to post until they throttle me or increase the monthly
    charge. Except maybe to tell whether and how much speeds increase
    during the off-hours. Also, I may comment about online gaming
    performance. I don't sell anything for anybody. If and when things
    go wrong, I will tell.

    Too bad they don't subscribe to WatchESPN. Apparently they have
    24,139 customers. Maybe that's a fraction of what AT&T and Time
    Warner cable have, so they don't want the additional expense
    (however small), and maybe they don't want to encourage streaming
    media that way. If you enjoy minor sports, WatchESPN is cool. With
    production costs so low, maybe they will increase the coverage.

    Good luck and have fun.
     
    John Doe, Oct 4, 2011
    #10
  11. ultraport

    John Doe Guest

    Says who?

    A ping of 100 ms might be high if you live in a small European
    country with joiners a few blocks away (on the other side of
    town). A ping of 100 ms is excellent to an avid online gamer, like
    someone who plays across the United States and across the pond. I
    have used cable and DSL, and I have been online gaming since
    America Online's Multiplayer BattleTech. I have played first
    person shooters, mainly Descent and Tribes. I began acting as host
    for real-time strategy (RTS) in WarCraft 2, and consistently
    thereafter for 15 years. In the lobby, joiners regularly ask "What
    is my ping?" I explain "Ping is like distance..." so they can stop
    asking that question. Like one of those people, anybody who thinks
    that 100 ms is high for gaming probably doesn't even know what
    ping is. Either that or you aren't an avid gamer. Pings usually
    range from about 60 to 400 (and beyond). For real-time strategy, I
    usually want joiners with no more than 250. One hundred is
    excellent for RTS.
    You are spreading nonsense.
    --
     
    John Doe, Oct 6, 2011
    #11
  12. ultraport

    John Doe Guest

    After 24 hours, some outrageous numbers around my state.

    http://www.speedtest.net/result/1519936574.png

    15-17 Mbps upload
    1.5 Mbps download

    Wireless, for $45 per month.

    Seems to respond faster than AT&T DSL did hear. Internet activity
    seems snappier.

    I might eventually be throttled, but if I get near those kinds of
    speeds in the off hours, this is going to be great.
     
    John Doe, Oct 6, 2011
    #12
  13. ultraport

    John Doe Guest

    15-17 Mbps upload
    Reverse that
     
    John Doe, Oct 6, 2011
    #13
  14. ultraport

    News Guest


    Oh. No good for spammers, then...
     
    News, Oct 6, 2011
    #14
  15. ultraport

    John Doe Guest

    Looks like they are about to go into bankruptcy, another week or
    two at the current rate. Sprint appears to be doing poorly too.

    The Clearwire technical support forum sucks IMO. They might think
    of it as encouraging free speech, but they allow way too much
    noise. Some of their users are constantly whining about the same
    thing over and over again. Their so-called technical support forum
    looks like a huge waste dump. The moderators seem to encourage
    negativity, constant repetitive negativity. I think they should
    separate their technical support forum from what appears to be a
    "get in touch with your feelings" forum, so those of us who are
    interested in the facts don't have to wade through massive piles
    of garbage.

    I have always thought little of World Wide Web forum moderators.
    UseNet is king, but I can see a great use for moderation over
    there.
     
    John Doe, Oct 11, 2011
    #15
  16. ultraport

    John Doe Guest

    Disregard my other reply. My excuse is that the ping times on the
    speed test are different than what I'm used to seeing in a game.
    I just added DSL, using the same test, DSL is much quicker.
     
    John Doe, Oct 13, 2011
    #16
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