I am dealing with a mate of mines internet. He lives close to the\nexchange and people on the same pole as his get some good speeds but\nhe gets so much lower. I understand that the route that his line takes\ncould be so much different. But I was thinking of asking his ISP to\nchange the pairs, but was wondering what they would actually do. Would\nthey change the pairs at the pole and the exchange so t hat he was was\nrunning on a new pair from his house to the exchange or would they\nchange something else. The first one would make sense as I believe\nthat the pairs are matched to phone numbers at the exchange. Thanks\nfor you help.