Bulldog DSL Activation Delay

Discussion in 'Broadband' started by Chilli Bean, Aug 8, 2003.

  1. Chilli Bean

    Chilli Bean Guest

    Has anyone else received an email from Bulldog regarding a delay in the
    Sheffield Area. I placed my order on the 30th of July and was told that it
    would take 15 working days.

    I got an email today telling me that my activation date has moved to the
    25th. I did not mind too much until a friend who also has placed an order
    with bulldog on the 17th of July also got the same email with the exact same
    activation date. My Exchange is Attercliffe in sheffield and My friends
    Exchange is Mosborough also in Sheffield.

    The 25th is a Monday so their engineers will work in the sheffield area on
    that weekend and be ready for activation on Monday.

    The email was worded thus:
    Thank you for your recent order of Summer Madness 2000 50:1FIP from Bulldog.
    You are the pioneer user of this breakthrough service at your local
    exchange. Because you are an early adopter, when your service goes live you
    will receive even better performance than we have promised because you will
    be sharing your bandwidth with very few other users.

    Unfortunately we are experiencing a brief delay in obtaining the network
    capacity required for your exchange to go live and fulfil your order this
    is now being tested by BT. As a result, your service availability date has
    been delayed. We now anticipate that your service will go live on August 25
    or there about.

    If you currently have ADSL service we will contact you further to ask you to
    cancel your existing service, please do not cancel your service until you
    receive this mail

    When your order has been pre-provisioned, we will contact you with by email
    closer to reconfirm your 'go live' date, enclosing your user name and

    Bulldog Communications would like to apologise for any disappointment or
    inconvenience this may cause you, and thank you in advance for your patience
    with this delay. There is nothing we can do to expedite this process any

    The Bulldog Customer Service Team

    To contact use please use

    Chilli Bean, Aug 8, 2003
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  2. Chilli Bean

    Gerald Bruce Guest

    I ordered Anytime 500 from Bulldog on 27th July and got an email today to
    say it will be enabled on 12th Aug. I'm on the Horbury/Ossett exchange in
    West Yorks so can't comment on Sheffield. How long has your exchange been
    ADSL enabled ?

    I don't think that's too bad myself, but I stand to be corrected.

    Gerald Bruce.
    Gerald Bruce, Aug 8, 2003
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