BT Yahoo - really slow (2MB service) with long pauses, sites not loading

Discussion in 'Broadband' started by Guest, Sep 15, 2005.

  1. Guest

    Guest Guest

    Hi,

    Been fine for about 6 months, but the last few days it is often worse
    than dial-up. New-reactor shows 45KB/s, then 2, then pause, agent
    pauses, web sites partially load then stop. Tried re-connecting so
    many times, with /release and /renew - no better.

    Anyone else experiencing very poor BT performance.
     
    Guest, Sep 15, 2005
    #1
    1. Advertisements

  2. Get out quickly while you can, dont go to plusnet, use ntl, simply the best.
     
    LordSmickerAbacha, Sep 15, 2005
    #2
    1. Advertisements

  3. Guest

    Rob Gibson Guest

    Hi,

    Never had a problem (perhaps I shouldn't have said that!).

    Just done a speed check:

    Downstream 1845 Kbps (230.6 KB/sec) 1992 Kbps (inc. overheads)
    Upstream 242 Kbps (30.3 KB/sec) 261 Kbps (inc. overheads)


    Always seems to come out around the same when I check.

    Rob.
     
    Rob Gibson, Sep 15, 2005
    #3
  4. Guest

    Beck Guest

    Is fine with me on 512 service. Have you tried a disc cleanup to clear your
    temporary internet files and cookie cache?
     
    Beck, Sep 15, 2005
    #4
  5. Guest

    Guest Guest

    It's non of those - got many new ip addy's, restarted, unplugged modem
    - now I can just about connect - web pages hardly load, connection to
    known good fast sites does not start (news providers, ie Easynews
    headers normally scream down - now I get about 10 headers every
    minute) - something is very wrong, the status line mentions some
    problems but not in my area.

    I cannot connect to BTYahoo properly to find the customer support
    number, only got the 0800-1690199 number
     
    Guest, Sep 15, 2005
    #5
  6. Guest

    Beck Guest

    Try 0845 600 7030 that should be tech support.
     
    Beck, Sep 15, 2005
    #6
  7. Guest

    Reg Edwards Guest

    Have you downloaded an update for your internet software lately?

    If nobody else in the country can report the same defect, and you have
    done nothing to your computer, then the cause probably lies in your
    local tele-exchange or on the line. Perhaps maintenance operations.
    It may clear up by itself.

    When reporting a problem via newsgroups it's a good idea to state your
    local exchange, or town or city area. Also, if known, the time at
    which it first occurred.
     
    Reg Edwards, Sep 15, 2005
    #7
  8. Guest

    Guest Guest

    Thanks for the replies - spent ages on the phome to customer support -
    got no-where really. They were shocked to see 25GB upload (yes upload)
    and only 10's MB download - they made me install spybot :)

    This is for the past 5 days! I may have grabbed 10GB or so in that
    time, probably more - not 20MB/s (??) - and they were serious about
    the upload - the connection showed no undue upload xchange, much less
    than any d/l and mostly doing very little. It seems their monitoring
    kit is wrong - not much help with an uncapped (supposedly) and
    problomatic connection,

    It found nothing - I do not use p2p, run dodgy exe's, have a firewall
    and changed nothing. I d/l quite a bit, got the new email this morning
    saying no caps in place.

    I can get a few 100KB d/l very rarely, mostly pausing and nothing -
    often a few KB's. If I try a UK news provider, it is no where near
    what it was - can reach 2*40KB/s, but often stops. Web pages UK and
    USA take ages to load, Easynews is very poor for web page and headers,
    usually it's very fast. It seems there is a problme my end but
    customer support were not listening - it's an exchange problem by
    what's happening.
     
    Guest, Sep 15, 2005
    #8
  9. Guest

    Guest Guest

    Thanks for the replies - spent ages on the phome to customer support -
    got no-where really. They were shocked to see 25GB upload (yes upload)
    and only 10's MB download - they made me install spybot :)

    This is for the past 5 days! I may have grabbed 10GB or so in that
    time, probably more - not 20MB/s (??) - and they were serious about
    the upload - the connection showed no undue upload xchange, much less
    than any d/l and mostly doing very little. It seems their monitoring
    kit is wrong - not much help with an uncapped (supposedly) and
    problomatic connection,

    It found nothing - I do not use p2p, run dodgy exe's, have a firewall
    and changed nothing. I d/l quite a bit, got the new email this morning
    saying no caps in place.

    I can get a few 100KB d/l very rarely, mostly pausing and nothing -
    often a few KB's. If I try a UK news provider, it is no where near
    what it was - can reach 2*40KB/s, but often stops. Web pages UK and
    USA take ages to load, Easynews is very poor for web page and headers,
    usually it's very fast. It seems there is a problme my end but
    customer support were not listening - it's an exchange problem by
    what's happening.
     
    Guest, Sep 15, 2005
    #9
  10. Guest

    Dave Guest

    Dave, Sep 15, 2005
    #10
  11. Guest

    Dave Guest

    What firewall/Anti virus are you running?

     
    Dave, Sep 15, 2005
    #11
  12. Guest

    Guest Guest

    ZA - use Trend, etc to check for virus, run Ad-Aware and spybot - all
    clean - nothing changed my end,

    Realised after I got off the phone with customer services and posted
    here, that they were sprouting bull - maybe not their fault, but the
    figures are madness, 25GB upload and little download - well, I d/l a
    fair bit from time to time (not all the time) - and I run no server,
    use no p2p, etc - only the trickle upload to match the bytes d/l.

    It's a little better the past few hours - I firmly believe it's my
    exchange or some card with a fault.

    One other thing that customer services stated many times, which is
    bullshit, is that this 25GB (yes, their words) upload in the last 5
    days (the only period they keep to hand) was using all the b/w hence
    non for d/l - erm, it's ADSL with a fixed b/w each way - gotta laugh -
    well I would if I did not have these problems.
     
    Guest, Sep 15, 2005
    #12
  13. Guest

    Spin Dryer Guest

    On Thu, 15 Sep 2005 14:43:44 +0100, [] said :-
    If these figures are correct, and may well be - then you have a
    serious problem with trojans etc. Not all AV programs, firewalls stop
    some spam zombies/trojans - and these could seriously affect your
    service.

    Get and install TCPVIEW

    http://www.sysinternals.com/Utilities/TcpView.html

    to see if there is anything nasty on your system.
     
    Spin Dryer, Sep 15, 2005
    #13
  14. Guest

    Mani Guest

    Nospamx1,

    BT Yahoo! does not implement its Usage Limit yet and how did you identify
    how much you uploaded/downloaded to them?

    Are you on a business package?

    "erm, it's ADSL with a fixed b/w each way" < Sorry what do you mean about
    this comment?

    BT Yahoo! = 512k Downstream/256k Upstream ... Fixed bandwidth would mean
    SDSL?

    Regards,

    Insider
     
    Mani, Sep 16, 2005
    #14
  15. Guest

    Guest Guest

    Here's a very strange traceroute from my BT Yahoo connection to
    www.clara.com, a UK ISP.

    Tracing route to www.clara.com [66.116.109.29]

    over a maximum of 30 hops:

    1 13 ms 14 ms 13 ms 217.47.202.58
    2 * 14 ms 14 ms 217.47.70.161
    3 14 ms 14 ms 14 ms 217.41.168.13
    4 14 ms 14 ms 14 ms 217.41.168.78
    5 14 ms 14 ms * 217.41.168.46
    6 14 ms 14 ms 12 ms 217.47.70.113
    7 12 ms 16 ms 14 ms core1-pos8-3.ealing.ukcore.bt.net
    194.72.17.105]
    8 * * 14 ms core1-pos5-0.telehouse.ukcore.bt.net
    [194.74.65.129]
    9 14 ms * 14 ms cr02.ldn01.pccwbtn.net
    [195.66.224.167]
    10 104 ms 104 ms 103 ms wvfiber.ge2-2.br01.atl01.pccwbtn.net
    [63.216.31.138]
    11 104 ms 104 ms 104 ms
    atl-a00.ge-1-0.atl-b01.ge-1-1.wvfiber.net [63.223.8.45]
    12 104 ms * *
    atl-c00.pos-1-36-1.lan-atl-a00.pos-10-0.wvfiber.net [63.223.8.57]
    13 110 ms 109 ms *
    nsh-l3-c00-pos-3-0.OC48-atl-c00.pos-1-16-1.wvfiber.net [63.223.8.78]
    14 183 ms 184 ms 181 ms
    cin-l3-c00-pos-5-0.OC48-nsh-l3-c00-pos-2-0.wvfiber.net [63.223.8.101]
    15 182 ms * 179 ms
    chi-c00-pos-1-7-1.OC48-cin-l3-c00-pos-4-0.wvfiber.net [63.223.16.53]
    16 181 ms * *
    lax-c00-pos-1-6-2.OC48-chi-c00-pos-1-36-1.wvfiber.net [63.223.0.66]
    17 184 ms * 217 ms
    law-a00-pos-1-0.OC48-lax-c00-pos-1-26-1.wvfiber.net [63.223.0.170]
    18 182 ms 178 ms *
    lvg-a00-pos-1-0.OC48-law-pos-6-0.wvfiber.net [63.223.0.202]
    19 179 ms 179 ms * lvg-ctr-powerpulse.wvfiber.net
    [63.223.0.206]
    20 * 214 ms 180 ms gig3-1.esw03.las.switch2switch.com
    [66.209.64.226]
    21 183 ms 180 ms 180 ms marchex.demarc.switch2switch.com
    [66.209.87.202]
    22 179 ms 179 ms 179 ms www.clara.com [66.116.109.29]

    Trace complete.

    So, is BT's DNS or some other thing totally screwed?
     
    Guest, Sep 16, 2005
    #15
  16. Guest

    Insider Guest

    Are you using iTunes?
     
    Insider, Sep 16, 2005
    #16
  17. Guest

    Guest Guest

    No - never, no p2p, no music sites, no server, nothing - every damn IP
    I get I time out or have slow traceroute to UK sites - damn useless
    BT.
     
    Guest, Sep 16, 2005
    #17
  18. Guest

    Guest Guest

    As stated, they gave me those figures over the phone, alarmed at 25GB
    upload in 5 days - this is bullshit.
    I believe ADSL is independant upload/download - is this not true?
    I have (or should have) 2Mb down and 256 up - I thought you could in
    theory have 2Mb down at the same time as 256 up - if not, I am not
    uploading anything. IfI reconnect, no data bar a few burts every now
    and then go up - but the tracerout to UK site seems to span the world,
    or take minutes instead of milleseconds.

    Is there a way to flush the DNS cache (98se) or sort this mess out my
    end?
     
    Guest, Sep 16, 2005
    #18
  19. Check your hosts file by opening up in Notepad for anything odd

    c:\windows\system32\drivers\etc\hosts

    Is there any other file in c:\windows\system32\drivers\etc called hosts with
    a file extension

    Also, try an online scanner like the one at
    http://www.kaspersky.com/virusscanner

    I don't think www.clara.com is a UK based site - seems to be some sort of
    search directory, a holding page perhaps. The UK ISP is www.clara.net

    Try a trace to www.bt.com or www.yahoo.co.uk

    I'm on BT Broadband :


    C:\Documents and Settings\Owner>tracert www.yahoo.co.uk

    Tracing route to www.euro.yahoo.akadns.net [217.12.3.11]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 13 ms 14 ms 12 ms rasa1nrp2.ilford.broadband.bt.net
    [213.120.157.6]
    3 13 ms 12 ms 14 ms rasa1nrp5.ilford.broadband.bt.net
    [213.120.157.18]
    4 13 ms 12 ms 12 ms 81.146.245.30
    5 14 ms 15 ms 14 ms 217.41.170.1
    6 14 ms 13 ms 13 ms 217.41.170.66
    7 24 ms 25 ms 26 ms 217.41.170.118
    8 12 ms 12 ms 12 ms 217.41.170.54
    9 13 ms 12 ms 13 ms 217.47.250.242
    10 13 ms 12 ms 12 ms core2-pos15-1.ilford.ukcore.bt.net
    [194.72.20.125]
    11 13 ms 13 ms 12 ms core2-pos14-0.telehouse.ukcore.bt.net
    [194.74.65.185]
    12 13 ms 12 ms 12 ms bas2.83.tc2.yahoo.com [195.66.226.129]
    13 13 ms 12 ms 13 ms UNKNOWN-217-12-0-253.yahoo.com
    [217.12.0.253]
    14 13 ms 14 ms 14 ms alteon2.34.ukl.yahoo.com [217.12.6.7]
    15 13 ms 14 ms 14 ms www2.vip.ukl.yahoo.com [217.12.3.11]

    If the upload figure BT quoted is proven and you have seen data to confirm
    this with your own eyes, then you have a serious problem with a trojan or
    virus of some kind. BT support have been known to talk out of their a***s
    sometimes.
     
    Nicola Redwood, Sep 16, 2005
    #19
  20. Guest

    Guest Guest

    On 98SE (don't laugh, please) - only entry in hosts.sam is this, which
    is correct I believe, 127.0.0.1 localhost
    Here's mine - not as bad but even connecting to yahoo for email or
    other sites timeouts more often than not.

    Tracing route to www.euro.yahoo.akadns.net [217.12.3.11]
    over a maximum of 30 hops:

    1 18 ms 14 ms * 217.47.202.58
    2 14 ms 15 ms 14 ms 217.47.70.161
    3 * 14 ms 14 ms 217.41.168.13
    4 40 ms 13 ms 18 ms 217.41.168.78
    5 14 ms * 15 ms 213.1.121.142
    6 14 ms 14 ms 14 ms 172.16.111.85
    7 * 15 ms 29 ms 213.1.120.230
    8 * 15 ms 12 ms bas2.5.ukl.yahoo.com [217.12.0.145]
    9 15 ms 18 ms 14 ms alteon2.34.ukl.yahoo.com [217.12.6.7]
    10 14 ms 15 ms 23 ms www.euro.yahoo.akadns.net
    [217.12.3.11]
    Ran TCPview or whatever it was called, not sure how to interpret it
    but nothing seemed that wrong :) Here's figures from my BTO connection
    at present, Bytes recieved 682KB, Bytes Sent 81KB - they say my upload
    to d/l is much more than a 100 times ! - nonsense.

    I believe it's a routing problem(loss) within BT - now I have to find
    someone in BT who understands the problem.
     
    Guest, Sep 16, 2005
    #20
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.