BT Order status - can you get more information - which department on 150

Discussion in 'Broadband' started by Craig Henry, Aug 8, 2003.

  1. Craig Henry

    Craig Henry Guest


    As you know I've got an order for ADSL.

    My exchange went live on the 6th August. My isp expect my connection to be
    live by the 13th August 2003.

    I've just tried to ring bt to get some more information and went to the bt
    broadband order status department on 150.

    The reason I decided to try and ring is that on the bt website i can see an
    order which was placed on the 23rd. Is there any department which I can go
    through to get more information than what my isp can tell me or is it the
    case that bt wholesale will only talk to isps about order status even though
    I can see the order on my bt account on the bt website ????.

    According to the guy at plusnet he thought that I had passed the line test.
    My order was submitted on the 23rd and apparently you get a rejection
    straight away on this instance though I thought they could only do a line
    test once the exchange was active.

    Any suggestions on who to speak to at bt would be appreciated.

    Many thanks

    Craig Henry
    Craig Henry, Aug 8, 2003
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  2. Why do you want to contact BT ?

    You have no relationship for Broadband with BT - do not confuse matters by
    contacting BT - go through your ISP.

    Why on earth do you want to talk to BT - if your order is in and are
    awaiting installation, there is no more information to be had.
    Graham in Melton, Aug 8, 2003
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  3. Craig Henry

    Craig Henry Guest

    I'd just be happier if the bt order status page actually showed things like
    expected date of completion. At the minute it shows ipstrem 500 and adsl
    self install. Is that normal ???. Its just bugging me to know if I've 100%
    definitely passed the line test.

    Craig Henry
    Craig Henry, Aug 8, 2003
  4. Craig Henry

    Sunil Sood Guest

    The BT order status page does not give any more information - in situations
    like yours "no news is good news" - just wait and you will be enabled..

    Sunil Sood, Aug 8, 2003
  5. Craig Henry

    Mark Guest

    Where is this order status page. Can you post a link ?
    Mark, Aug 8, 2003
  6. Craig Henry

    Craig Henry Guest

    Yes my order does have a plus net tracker page on their portal though if you
    log in to the bt website you can see the order placed by the isp with bt as
    its associated with your telephone number. Heres a copy of the text
    Order Number: ******
    Date Order Placed: *******
    Requirement: Add, remove or update a product or service
    Completion date:

    Action Quantity Description
    PROVIDE 1 Broadband - IP Self Install

    I would'nt be bothered if I could'nt see that.

    Though probably as another poster says no news is good news :).

    Craig Henry
    Craig Henry, Aug 8, 2003
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