BT Broadband and e-mail addresses?

Discussion in 'Broadband' started by CJ, Apr 23, 2004.

  1. CJ

    CJ Guest

    A friend (highly intelligent in every other way) has "accepted" BT's
    kind offer to take up Broadband. He was for a long time using an ISDN
    line to connect to OneTel, so the price reduction swayed his decision,
    which he now regrets!.

    BT apparently sent e-mail to the address they gave him BEFORE the
    service was activated (via "engineer install") so he never received
    them, ending up giving him an address with his name wrongly spelt. He
    would like to correct this, but BT claim it's very difficult, some
    blather about "an office move".

    Also, he wants to have multiple e-mail accounts with addresses of
    or rather than
    variety.

    He seems to have signed up for 12 months with BT Business Broadband
    500 - can anyone offer advice on the above?

    TIA,

    CJ (Lovett - I see there's another!)
     
    CJ, Apr 23, 2004
    #1
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  2. Get an e-mail service from somewhere else - e.g. he could register a
    domain, set-up multiple addresses and collect them over BT BB.
     
    Hiram Hackenbacker, Apr 23, 2004
    #2
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  3. CJ

    CJ Guest

    It's a thought. At £6.09p UK mine was certainly cheap! But I think since
    BT got him into this, they ought to respond more helpfully than they
    have so far. (OK, BT and helpful = oxymoron)
     
    CJ, Apr 23, 2004
    #3
  4. Certainly - if BT have made a spelling mistake when setting up the
    name they must correct it. It may be necessary to call the Chairman's
    Office to nudge the droids into action. Call 020 7356 5000 and ask
    them to escalate the matter.
     
    Hiram Hackenbacker, Apr 23, 2004
    #4
  5. CJ

    Martin² Guest

    He seems to have signed up for 12 months with BT Business Broadband
    Brain scan ?
     
    Martin², Apr 24, 2004
    #5
  6. CJ

    CJ Guest

    That's not quite as helpful as I had hoped.
     
    CJ, Apr 24, 2004
    #6
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