BT adsl dropping out - doubler vs splitter and problems with sky box?

Discussion in 'Broadband' started by peter.lonsdale, Jun 22, 2005.

  1. got a problem with my BT broadband, and just had a slightly confusing
    phonecall to their technical support people about it. any tips on this
    most welcome.

    got a Netgear wireless router connected to an extension (BT fitted, not
    DIY) upstairs, and a phone & Sky box connected downstairs to master
    socket. both extensions have microfilters. 90% of the time my bb is
    fine, but every couple of days it will have a couple of hours where the
    ADSL connection will keep dropping as soon as I attempt any network
    activity. this happens even when the router is connected directly to
    the master socket with nothing else connected. one line test indicated
    problems with 'synchronisation' I think they said, but line tests since
    have been OK.

    tonight, BT support at first tried to tell me that my problems were due
    to the fact that my router is set-up to not respond to pings. I
    pointed out that responding to pings is a security risk and why on
    earth would that cause a proble, since it's worked fine for 18 months.
    they then said the firewall on my mac had to be turned off. I refused,
    and asked to speak to someone else.

    the someone else went through my physical set-up and said I need to try
    a doubler rather than a splitter on the line where my Sky box is
    connected. what's the difference, and why is this problem
    intermittent? when the sky box was first installed I had problems with
    interference but that was solved by buying a decent ferrite core filter
    for that socket.

    last bit of advice from BT was to connect the router directly to the
    rj11 socket inside the master socket and see if it works then. problem
    is the bb is fine right now and only seems to drop when I really can't
    be bothered to call BT, ie 10pm at night.

    any suggestions most welcome...


    peter.lonsdale, Jun 22, 2005
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  2. pings are not a security risk, if you want people to diagnose network
    issues then responding to pings is useful - that is why they exist
    after all.
    Sky boxes make calls, so intermittency might be it doing just that ?
    Language like doublers and splitters isn't helpful, especially as some
    people call microfilters splitters.
    the test socket is a BT socket behind the master faceplate, plug in
    there and see if the symptoms go away. If they do then the solution is
    easier to identify.

    With what are you connecting, and does it give you line statistics. If
    you know what the SNR/Noise margin is and monitor it you may see why
    the connection drops.

    Phil Thompson, Jun 22, 2005
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  3. peter.lonsdale

    It's Me Guest

    Sounds like your line quality is not up to scratch.

    Has this started since you had an upgrade in speed?

    If so that's the problem, you could try updated firmware for the router some
    say it helps.

    Other than that you are stuck with a poor line until BT replace it.

    Don't hold your breath.
    It's Me, Jun 23, 2005
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