BT adds 'self-help' option for broadband customers

Discussion in 'Broadband' started by kenward, Aug 13, 2004.

  1. kenward

    kenward Guest

    BT adds 'self-help' option for broadband customers

    BT's consumer and business broadband customers can now have the
    ability to fix many of their internet problems themselves, as soon as
    they happen.

    BT has included an enhanced 'self-help' option to its entire range of
    broadband products, from Broadband Basic to BT Yahoo! Broadband.
    Called 'BT Broadband Help' or 'BT Yahoo! Help', depending on the
    service that the customer is using. It enables customers to receive
    automated pop-ups that will automatically alert users to potential
    problems. These include issues with connection and email, general
    settings enquiries and internet usage allowances. It will then take
    the user through the necessary steps to remedy the problem,. The
    service is based on management software from Motive, Inc.


    Michael Kenward Words for sale
    kenward, Aug 13, 2004
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  2. kenward

    Tx2 Guest

    oh goodie ... another shovel handed to the end user to dig an even
    deeper hole with.
    Tx2, Aug 13, 2004
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  3. kenward

    Ian Stirling Guest

    "Ok, we admit it, we suck at being an ISP. Click here to pick new
    Ian Stirling, Aug 13, 2004
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