BE - Unattributable slowdowns

I seem to be getting more and more slowdowns with Be. I'm trying very
hard not to attribute it to Sky's network but I do have that at the
back of my mind.

Specifically, Skype often daleks (daytime, particularly) and I'm now
even having problems with my SIP-based VoIP. There's nothing in the
speedtesters that's particularly obvious, and one enquiry to Be Support
hasn't turned up anything obvious. Websites "feel" slower to load, but
that's a very qualitative statement and I've not been able to quantify
anything specific there. Downloads are usually "fast enough".

This isn't specifically one time; it's been recurring for the last couple
of months or so.

Anyone else?
Chris

 

"Chris Davies" wrote in message
I seem to be getting more and more slowdowns with Be. I'm trying very
hard not to attribute it to Sky's network but I do have that at the
back of my mind.

Specifically, Skype often daleks (daytime, particularly) and I'm now
even having problems with my SIP-based VoIP. There's nothing in the
speedtesters that's particularly obvious, and one enquiry to Be Support
hasn't turned up anything obvious. Websites "feel" slower to load, but
that's a very qualitative statement and I've not been able to quantify
anything specific there. Downloads are usually "fast enough".

This isn't specifically one time; it's been recurring for the last couple
of months or so.

Anyone else?
Chris


*******

Yes since November been having connection troubles.
See my post here below.
Also see Be forum and lots of Be customers having problems, Be seem to blame
anything but themselves.
Regards
David

 

sounds like general congestion on the ISPs network. There is no doubt
that people are really hammering the internet these days and the ISPs
are coining it before having to fork out for upgraded links.

--
Ineptocracy

(in-ep-toc’-ra-cy) – a system of government where the least capable to
lead are elected by the least capable of producing, and where the
members of society least likely to sustain themselves or succeed, are
rewarded with goods and services paid for by the confiscated wealth of a
diminishing number of producers.

 

Yes me too, in the last couple of days, but I thought it was just me.
No change in sync speed.
No change in the speed reported by speedtest.net
No change in the f8lure graphs.
I've noticed no problems with SIP VoIP which I use constantly.

But, (in particular) youtube and soundcloud seem to take ages to get
going.


So traffic shaping may well be to blame

I am on the Sam Knows Whitebox project so I will log at the test
results over the past week and report back.

 

Nothing significant found. Website load times and latency are better
than average (going back to 15 Feb 2013)

My f8lure graphs show that samknows is conducting the bulk of the
tests at 2300 each night.

So much for tests. Both my son and myself have independently concluded
something has been amiss.

 

I must admit my thoughts have been similar since I started getting the same issues
soon after my migration was completed a few weeks ago.

Downloads have definitely changed. I used to get rock solid 2MBps downloads from
reliable sources like Steam, but now they're all over the place. Acceptable, but
seeing as my contract's up now and the bargain basement price I had has gone, I can
hear Plusnet calling again. Must shake this New Year lethargy and get my act
together.

Andrew McP[/QUOTE]

How does one know when the migration is about to take place? Do they
send you a new router?

I took their half price for a year bribe, so I'll be stuck with Sky
until that expires.

 

"Graham." wrote in message

I must admit my thoughts have been similar since I started getting the same
issues
soon after my migration was completed a few weeks ago.

Downloads have definitely changed. I used to get rock solid 2MBps downloads
from
reliable sources like Steam, but now they're all over the place.
Acceptable, but
seeing as my contract's up now and the bargain basement price I had has
gone, I can
hear Plusnet calling again. Must shake this New Year lethargy and get my
act
together.

Andrew McP[/QUOTE]

How does one know when the migration is about to take place? Do they
send you a new router?

I took their half price for a year bribe, so I'll be stuck with Sky
until that expires.




--
Graham.


*******

Be reported the problem is fixed and was not their Network at fault.

I thought we were to use same Be router when transferred to Sky that is why
Internet_PPP (what ever that means) was in the box menu.

I have been told those of us on a monthly notice contract will continue to
be monthly when on Sky, is that not proving to be the case?
Regards
David

 

Did you get explicit notification of a network migration from Be to
Sky? I haven't had one of those.

Chris

 

I switched from Be to Plusnet around the time that Murdoch took over
control of Be.

I have to say that I was starting to regret it because download speeds
have been a bit lower all the time, while uploads *much* slower than I
used to get with Be. But from what has been posted here, maybe Be has
got worse so they are now not all that different.

Still, Plusnet is cheaper, and you get what you pay for, I suppose.

I've put the decreasing bandwidth down to a hidden plan on the part of
all ISPs to force us all to pay for fibre broadband by making good old
ADSL get slower and slower as time goes on, but maybe that's just
cynicism on my part?

 

Have you requested your upstream speed be uncapped? IIRC the default is
to limit it to 832kbps, your line might support up to 1.3Mb

 

No - you just went to BT's standard ADSL product, resold by Plusnet,
from Be's equipment, which used to be set to a higher speed than
"normal" - that's why it was popular but it wasn't available in all
exchange areas.

Plusnet should be no slower than any other ISP that uses the BT
infrastructure.
If you know your downstream attenuation, you should be able to get a
reasonable estimate of the speed you *should* be getting by checking out
Kitz:
http://www.kitz.co.uk/adsl/max_speed_calc.php
If your actual speed is appreciably slower than the calculated estimate,
take the problem up with Plusnet customer service.

 

George that looks a good site, but in my Thomson route data where do I see
the attenuation figure can see the speed ok?
Regards
David






"George Weston" wrote in message
No - you just went to BT's standard ADSL product, resold by Plusnet,
from Be's equipment, which used to be set to a higher speed than
"normal" - that's why it was popular but it wasn't available in all
exchange areas.

Plusnet should be no slower than any other ISP that uses the BT
infrastructure.
If you know your downstream attenuation, you should be able to get a
reasonable estimate of the speed you *should* be getting by checking out
Kitz:
http://www.kitz.co.uk/adsl/max_speed_calc.php
If your actual speed is appreciably slower than the calculated estimate,
take the problem up with Plusnet customer service.

 

Log into your router stats
Select Broadband Connection
Select DSL connection (you will see an overview - you then need to click
"details")
From the "link information" list, look for Line attenuation up/down
The down figure is the one you want - the second figure.
That's the one you need to enter in the Kitz calculator

Mine is currently showing at 51.5, giving a down speed of 3.776 Mbps
When I type my down attenuation figure into the Kitz calculator, it give
me an estimated IP Profile (DSL Max) of 4.0 Mbps, which is always a
little greater than your actual speed.
As far as I'm concerned, my line is performing as it should.
If there seems to be a mismatch when you check yours, contact Plusnet
customer service.

Hope that helps

 

So we're left with an unquantifiable feeling that "stuff is slower". Hmm.

Thanks for checking, though.
Chris

 

Thanks.

Ok with Be I'm getting 14.15 Mb and the calculator says I will get when I
change away 13.09 Mb.

Regards
David




"George Weston" wrote in message

Log into your router stats
Select Broadband Connection
Select DSL connection (you will see an overview - you then need to click
"details")
From the "link information" list, look for Line attenuation up/down
The down figure is the one you want - the second figure.
That's the one you need to enter in the Kitz calculator

Mine is currently showing at 51.5, giving a down speed of 3.776 Mbps
When I type my down attenuation figure into the Kitz calculator, it give
me an estimated IP Profile (DSL Max) of 4.0 Mbps, which is always a
little greater than your actual speed.
As far as I'm concerned, my line is performing as it should.
If there seems to be a mismatch when you check yours, contact Plusnet
customer service.

Hope that helps

 

I did that and it went up for a bit, then gradually down again. Ho hum.
I guess I need to find some company better then Plusnet in due course.