BE - Unattributable slowdowns

Discussion in 'Broadband' started by Chris Davies, Jan 12, 2014.

  1. Chris Davies

    Chris Davies Guest

    I seem to be getting more and more slowdowns with Be. I'm trying very
    hard not to attribute it to Sky's network but I do have that at the
    back of my mind.

    Specifically, Skype often daleks (daytime, particularly) and I'm now
    even having problems with my SIP-based VoIP. There's nothing in the
    speedtesters that's particularly obvious, and one enquiry to Be Support
    hasn't turned up anything obvious. Websites "feel" slower to load, but
    that's a very qualitative statement and I've not been able to quantify
    anything specific there. Downloads are usually "fast enough".

    This isn't specifically one time; it's been recurring for the last couple
    of months or so.

    Anyone else?
    Chris
     
    Chris Davies, Jan 12, 2014
    #1
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  2. Chris Davies

    David Guest

    "Chris Davies" wrote in message
    I seem to be getting more and more slowdowns with Be. I'm trying very
    hard not to attribute it to Sky's network but I do have that at the
    back of my mind.

    Specifically, Skype often daleks (daytime, particularly) and I'm now
    even having problems with my SIP-based VoIP. There's nothing in the
    speedtesters that's particularly obvious, and one enquiry to Be Support
    hasn't turned up anything obvious. Websites "feel" slower to load, but
    that's a very qualitative statement and I've not been able to quantify
    anything specific there. Downloads are usually "fast enough".

    This isn't specifically one time; it's been recurring for the last couple
    of months or so.

    Anyone else?
    Chris


    *******

    Yes since November been having connection troubles.
    See my post here below.
    Also see Be forum and lots of Be customers having problems, Be seem to blame
    anything but themselves.
    Regards
    David
     
    David, Jan 12, 2014
    #2
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  3. sounds like general congestion on the ISPs network. There is no doubt
    that people are really hammering the internet these days and the ISPs
    are coining it before having to fork out for upgraded links.

    --
    Ineptocracy

    (in-ep-toc’-ra-cy) – a system of government where the least capable to
    lead are elected by the least capable of producing, and where the
    members of society least likely to sustain themselves or succeed, are
    rewarded with goods and services paid for by the confiscated wealth of a
    diminishing number of producers.
     
    The Natural Philosopher, Jan 12, 2014
    #3
  4. Chris Davies

    Graham. Guest

    Yes me too, in the last couple of days, but I thought it was just me.
    No change in sync speed.
    No change in the speed reported by speedtest.net
    No change in the f8lure graphs.
    I've noticed no problems with SIP VoIP which I use constantly.

    But, (in particular) youtube and soundcloud seem to take ages to get
    going.


    So traffic shaping may well be to blame

    I am on the Sam Knows Whitebox project so I will log at the test
    results over the past week and report back.
     
    Graham., Jan 12, 2014
    #4
  5. Chris Davies

    Graham. Guest

     
    Graham., Jan 12, 2014
    #5
  6. Chris Davies

    Graham. Guest

    Nothing significant found. Website load times and latency are better
    than average (going back to 15 Feb 2013)

    My f8lure graphs show that samknows is conducting the bulk of the
    tests at 2300 each night.

    So much for tests. Both my son and myself have independently concluded
    something has been amiss.
     
    Graham., Jan 12, 2014
    #6
  7. Chris Davies

    Graham. Guest

    I must admit my thoughts have been similar since I started getting the same issues
    soon after my migration was completed a few weeks ago.

    Downloads have definitely changed. I used to get rock solid 2MBps downloads from
    reliable sources like Steam, but now they're all over the place. Acceptable, but
    seeing as my contract's up now and the bargain basement price I had has gone, I can
    hear Plusnet calling again. Must shake this New Year lethargy and get my act
    together. :)

    Andrew McP[/QUOTE]

    How does one know when the migration is about to take place? Do they
    send you a new router?

    I took their half price for a year bribe, so I'll be stuck with Sky
    until that expires.
     
    Graham., Jan 13, 2014
    #7
  8. Chris Davies

    David Guest

    "Graham." wrote in message

    I must admit my thoughts have been similar since I started getting the same
    issues
    soon after my migration was completed a few weeks ago.

    Downloads have definitely changed. I used to get rock solid 2MBps downloads
    from
    reliable sources like Steam, but now they're all over the place.
    Acceptable, but
    seeing as my contract's up now and the bargain basement price I had has
    gone, I can
    hear Plusnet calling again. Must shake this New Year lethargy and get my
    act
    together. :)

    Andrew McP[/QUOTE]

    How does one know when the migration is about to take place? Do they
    send you a new router?

    I took their half price for a year bribe, so I'll be stuck with Sky
    until that expires.




    --
    Graham.


    *******

    Be reported the problem is fixed and was not their Network at fault.

    I thought we were to use same Be router when transferred to Sky that is why
    Internet_PPP (what ever that means) was in the box menu.

    I have been told those of us on a monthly notice contract will continue to
    be monthly when on Sky, is that not proving to be the case?
    Regards
    David
     
    David, Jan 13, 2014
    #8
  9. Chris Davies

    Chris Davies Guest

    Did you get explicit notification of a network migration from Be to
    Sky? I haven't had one of those.

    Chris
     
    Chris Davies, Jan 13, 2014
    #9
  10. Chris Davies

    Clive Page Guest

    I switched from Be to Plusnet around the time that Murdoch took over
    control of Be.

    I have to say that I was starting to regret it because download speeds
    have been a bit lower all the time, while uploads *much* slower than I
    used to get with Be. But from what has been posted here, maybe Be has
    got worse so they are now not all that different.

    Still, Plusnet is cheaper, and you get what you pay for, I suppose.

    I've put the decreasing bandwidth down to a hidden plan on the part of
    all ISPs to force us all to pay for fibre broadband by making good old
    ADSL get slower and slower as time goes on, but maybe that's just
    cynicism on my part?
     
    Clive Page, Jan 14, 2014
    #10
  11. Chris Davies

    Andy Burns Guest

    Have you requested your upstream speed be uncapped? IIRC the default is
    to limit it to 832kbps, your line might support up to 1.3Mb
     
    Andy Burns, Jan 14, 2014
    #11
  12. No - you just went to BT's standard ADSL product, resold by Plusnet,
    from Be's equipment, which used to be set to a higher speed than
    "normal" - that's why it was popular but it wasn't available in all
    exchange areas.

    Plusnet should be no slower than any other ISP that uses the BT
    infrastructure.
    If you know your downstream attenuation, you should be able to get a
    reasonable estimate of the speed you *should* be getting by checking out
    Kitz:
    http://www.kitz.co.uk/adsl/max_speed_calc.php
    If your actual speed is appreciably slower than the calculated estimate,
    take the problem up with Plusnet customer service.
     
    George Weston, Jan 15, 2014
    #12
  13. Chris Davies

    David Guest

    George that looks a good site, but in my Thomson route data where do I see
    the attenuation figure can see the speed ok?
    Regards
    David






    "George Weston" wrote in message
    No - you just went to BT's standard ADSL product, resold by Plusnet,
    from Be's equipment, which used to be set to a higher speed than
    "normal" - that's why it was popular but it wasn't available in all
    exchange areas.

    Plusnet should be no slower than any other ISP that uses the BT
    infrastructure.
    If you know your downstream attenuation, you should be able to get a
    reasonable estimate of the speed you *should* be getting by checking out
    Kitz:
    http://www.kitz.co.uk/adsl/max_speed_calc.php
    If your actual speed is appreciably slower than the calculated estimate,
    take the problem up with Plusnet customer service.
     
    David, Jan 15, 2014
    #13
  14. Log into your router stats
    Select Broadband Connection
    Select DSL connection (you will see an overview - you then need to click
    "details")
    From the "link information" list, look for Line attenuation up/down
    The down figure is the one you want - the second figure.
    That's the one you need to enter in the Kitz calculator

    Mine is currently showing at 51.5, giving a down speed of 3.776 Mbps
    When I type my down attenuation figure into the Kitz calculator, it give
    me an estimated IP Profile (DSL Max) of 4.0 Mbps, which is always a
    little greater than your actual speed.
    As far as I'm concerned, my line is performing as it should.
    If there seems to be a mismatch when you check yours, contact Plusnet
    customer service.

    Hope that helps
     
    George Weston, Jan 15, 2014
    #14
  15. Chris Davies

    Chris Davies Guest

    So we're left with an unquantifiable feeling that "stuff is slower". Hmm.

    Thanks for checking, though.
    Chris
     
    Chris Davies, Jan 15, 2014
    #15
  16. Chris Davies

    David Guest

    Thanks.

    Ok with Be I'm getting 14.15 Mb and the calculator says I will get when I
    change away 13.09 Mb.

    Regards
    David




    "George Weston" wrote in message
    Log into your router stats
    Select Broadband Connection
    Select DSL connection (you will see an overview - you then need to click
    "details")
    From the "link information" list, look for Line attenuation up/down
    The down figure is the one you want - the second figure.
    That's the one you need to enter in the Kitz calculator

    Mine is currently showing at 51.5, giving a down speed of 3.776 Mbps
    When I type my down attenuation figure into the Kitz calculator, it give
    me an estimated IP Profile (DSL Max) of 4.0 Mbps, which is always a
    little greater than your actual speed.
    As far as I'm concerned, my line is performing as it should.
    If there seems to be a mismatch when you check yours, contact Plusnet
    customer service.

    Hope that helps
     
    David, Jan 15, 2014
    #16
  17. Chris Davies

    Clive Page Guest

    I did that and it went up for a bit, then gradually down again. Ho hum.
    I guess I need to find some company better then Plusnet in due course.
     
    Clive Page, Jan 15, 2014
    #17
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