BB checker says "YES" but Virgin.net says "NO" -- why?

Discussion in 'Broadband' started by Simon Langford, Dec 9, 2004.

  1. Hello all,

    I'm trying to get broadband but am having problems that I don't
    understand.

    We moved house last year, and in my previous house my dialup speed was
    this & they said there might be a DACS on the line and they wouldn't
    remove it unless I ordered broadband.

    The online BB checker says I should be able to have ADSL no problem. So
    I recently signed up with Virgin broadband (no contract). But they
    rejected the application, quoting some technical reason. When I phoned
    to ask what, they quoted "BT cost limits".

    When I called BT, they said there's no DACS on the line and ADSL
    installation should be straightforward.

    I don't understand why my dialup is so slow. If there's no DACS, what
    can be causing the slow connection. I also don't understand why Virgin
    rejected my application for broadband.

    If you can understand what might be going on, I'd love to find out. I
    should say I live in a small village connected to the Malmesbury
    exchange.

    Thanks.

    Simon.
     
    Simon Langford, Dec 9, 2004
    #1
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  2. Simon Langford

    Ronny Guest

    http://www.samknows.com/broadband/



    Check there first, and do a search on your phone number and postcode, then
    try a different ISP, or even try BT, there not a bad ISP and at least you
    will get the real reason you can't get service.

    Ronny
     
    Ronny, Dec 9, 2004
    #2
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  3. Simon Langford

    Gee Guest

    Check:

    http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/btfaq5.htm

    They can;t bully you into this. You are allowed to sign up to any ISP you
    want and they will have to change your line if its DACS, as Oftel says upon
    REASONABLE request. So get writing and requesting and keep copies in case
    you need to contact Oftel.

    For more ISP's and their users reviews start here:
    http://bbs.adslguide.org.uk/wwwthreads.php?Cat=&C=2

    and here : http://www.ispreview.co.uk/

    Let us know what happens
     
    Gee, Dec 10, 2004
    #3
  4. Virgin refused your request for BB because BT told them they couldn't supply
    it to your number. They are the retailer, BT supplies them.
    Try and get something in writing from BT.
    You will probably have this problem with every ISP as they will apply to or
    check with BT before agreeing a contract.
     
    Paul Woodsford, Dec 10, 2004
    #4
  5. Simon Langford

    kraftee Guest

    Agreed, but some ISP's are more likeley to ask why & actually 'champion' the
    customers cause than others...
     
    kraftee, Dec 10, 2004
    #5
  6. Simon Langford

    Ian Guest

    "Ronny" wrote in message I tried that link for my postcode and it said I could get ADSL from BT and
    cable from NTL. The former is correct but there is no cable within a mile of
    here. So be careful what information you rely upon.

    Ian
     
    Ian, Dec 10, 2004
    #6
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