Are Talktalk any good (free calls etc)?

Discussion in 'Broadband' started by Peter, Jan 31, 2010.

  1. Peter

    Peter Guest

    I have a situation where my Mum has a live-in carer and the carer
    wants Talktalk because that is what she had at home, and it gives her
    internet and also free calls to "38 countries" including Lithuania
    where she comes from - for about £23/month.

    However I can't see the free calls package on the Talktalk website.

    The www is full of people slagging off TT customer service etc...
    though one could say that about most of the "phone+internet" ISPs like
    Toucan (who truly are awful).

    I would much appreciate any input.

    I don't think the carer was using Skype.
    Peter, Jan 31, 2010
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  2. Peter

    David Guest

    Your very much correct it is the Customer Service that is their problem.
    I can't wait until my 12 months is up, so as able to move without penalty.
    David, Jan 31, 2010
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  3. Peter

    Peter Guest

    I have just phoned them. First they denied they had any problems. Then
    they admitted it, saying it was due to staff shortages early on ....

    One is tied into an 18 month contract, which according to the man I
    spoke to can be terminated early either by the subscriber's death or
    by paying £70, which isn't too bad.
    Peter, Jan 31, 2010
  4. Peter

    David Guest

    Well they not going to admit CS problems.
    Not problem understand what they say then?

    Well to die to get rid of them a bit final so I will not voluntere for that.
    Or £70 not got money to throw away, I'm a Yorkshire man you know, we known
    to be careful with money.
    David, Jan 31, 2010
  5. And also not quite up to writing something in English that others might
    easily understand?

    George Weston, Jan 31, 2010
  6. Peter

    Andy Pandy Guest

    They used to throw in the international calls but looks like you now have to
    pay £2 for a "boost".
    Yup - I just posted a link to a survey of 12,000 users which shows that TT's
    customer service and tech support are fairly average.

    It's up to you whether to believe that or comments from people many of whom
    have probably never even used TT.
    Andy Pandy, Feb 1, 2010
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