Anyone moved recently from Nildram to Zen?

Discussion in 'Broadband' started by Odie Ferrous, Feb 10, 2005.

  1. Odie Ferrous

    Odie Ferrous Guest

    Did you experience any problems?

    If so, what were they?

    Thanks


    OD
     
    Odie Ferrous, Feb 10, 2005
    #1
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  2. I'd post this in the Zen board on the ADSLGuide.org.uk BBS... there are
    quite a few wanting to migrate currently.
     
    James Hurrell, Feb 11, 2005
    #2
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  3. Odie Ferrous

    Odie Ferrous Guest

    Sorry - that wasn't very well put.

    I left Zen a few months ago as I wanted a 2Mb line and Zen didn't have
    one at the time.

    Nildram, who I migrated to, have been a pain in the rear end ever
    since. Bad newsgroups problems, too many outages that I was not once
    informed of.

    Spoke to Nildram yesterday, who said that the email address they had on
    file for me (not that they actually sent anything on it) was my old Zen
    address. Go figure.

    Trouble is, Zen have come back to me saying that Nildram put me on a Pro
    2000 (aka Office / Business) connection and I first have to regrade with
    Nildram to a normal 50:1 connection in order that Zen can take me back.
    The alternative is to cancel Nildram and go with an entirely new startup
    with Zen, which means an additional month's payment - I'd prefer to
    avoid this.

    Hence the question; it related more to possible problems encountered
    with Nildram when migrating away from them - and not necessarily to Zen.

    OD
     
    Odie Ferrous, Feb 11, 2005
    #3
  4. Odie Ferrous

    Dave Mason Guest

    On Fri, 11 Feb 2005 09:21:50 +0000, Odie Ferrous

    snip
    Thoughts:

    You will need to speak to the Sales team to obtain your MAC code.
    Call them on FREE PHONE 0800 197 1480, from 8am to 8pm Monday to
    Friday, or 9am to 6pm Saturday. That was no problem.

    http://www.nildram.co.uk/pdf/ntc.pdf
    3.2 30 days written notice to terminate

    So to save money ring Sales for your MAC code, confirm you are
    leaving, wait 20(?) days and migrate to Zen (took me 5 working days)

    I fucked up BTW and asked for migration too early. The technical stuff
    went well and I'm very happy with Zen (router uptime 400 hours and
    counting)

    I moved because Nildram were getting flakey, dropped connections for
    no reason I could see also too pricey for a fixed IP.


    Dave
     
    Dave Mason, Feb 11, 2005
    #4
  5. Odie Ferrous

    Odie Ferrous Guest

    I obtained the MAC code on day one.


    The quality of service I have experienced gives me ample reason to
    terminate early. This was acknowledged (and agreed) by the only helpful
    person I have spoken to in the entire organisation.


    The trouble is, Zen are saying they cannot accept the MAC code as it
    relates to a business (20:1) connection. I would need to go back as a
    new customer.

    Odie
     
    Odie Ferrous, Feb 12, 2005
    #5
  6. Odie Ferrous

    Netfool Guest

    As far as I know, migrations can only happen between like for like products.
    Bit of a pain that is.

    I am migrating on Wednesday next week from Nildram to Zen. I was told when
    I got my MAC code that there would be price reductions at the end of
    February, but I still chose to leave. Nilly isn't what it used to be. The
    thing I like about Zen is that they seem to be like Nilly was three years
    ago... small enough to tweak their product lines to meet customers needs,
    but big enough to be reliable. In fact, they have beat Nilly in the
    adslguide speed tests 8 times in the last 12 months. I know these speed
    tests are much to hang your hat on, but it still demonstrates that Zen is
    ever bit as good as Nildram.
     
    Netfool, Feb 12, 2005
    #6
  7. Odie Ferrous

    Netfool Guest

    I have also found the usenet newsgroup facilities to be a big
    disappointment. I don't do binaries, so I never push the connection... yet
    I get failed authentication errors and postings. Major disappointment and
    effectively an end to any type of quality usenet service really.
     
    Netfool, Feb 12, 2005
    #7
  8. Same here, and it is no so slow to download the simple text messages created in a day from this
    group. When existings customers can no longer recommend their Broadban supplier then the brand name
    soon disappears off the radar of the ADSL Guide. Is Mildram really in terminal decline?

    David Bradley
     
    David Bradley, Feb 12, 2005
    #8
  9. Odie Ferrous

    Guest Guest

    Since you do not require binaries see http://news.individual.net/
    Excellent and free.
     
    Guest, Feb 12, 2005
    #9
  10. Odie Ferrous

    Netfool Guest

    I'll check it out... Thanks...
     
    Netfool, Feb 12, 2005
    #10
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