anybody know how long it takes BT to remove a DACS?

Discussion in 'Broadband' started by Alex Boosbeck, Feb 19, 2005.

  1. Hi all, I applied for broadband with Madasafish on the 10th of
    Feb, and today (the 19th), they've emailed me saying that they
    expect my service to be available by the 22nd Feb. My modem is
    still connecting at 28.8k though so assume the DACS is still in
    place. Does anybody know if I can assume it'll have been removed
    by Tuesday, or how long I can expect to wait?

    thanks, Alex.
    Alex Boosbeck, Feb 19, 2005
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  2. Alex Boosbeck

    kraftee Guest

    It will depend a lot on what has to be done to free up a a spare pair, it
    could be on time but don't hold your breath...
    kraftee, Feb 20, 2005
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  3. Alex Boosbeck

    P H Guest

    Tuesday will be pushing it, even if it is a simple job !

    Phill H
    P H, Feb 20, 2005
  4. Hi Alex,

    Unfortunately there's no set time, it varies from DACS to DACS and will
    depend on the availability of a spare copper pair, a BT engineer, yourself
    if the DACS is inside your property, and depending on where the DACS unit
    is maybe a cherry picker.
    Tuesday is possible because usually once the DACS is gone they can do the
    rest of the work to activate the ADSL the same day.

    With Regards,

    PlusNet Support Team, Feb 20, 2005
  5. Do you know there's a spare pair to the exchange to enable you to
    be unDACSed? Did Madasafish check this with BT before they
    promised you service?
    Jock Mackirdy, Feb 20, 2005
  6. When i moved in here and they connected the phone line I
    complained about the poor modem speed, and they sent an engineer
    out who then confirmed I was on a DACS and that there was no
    spare lines to switch the DACS to. Since then though, the guy in
    the flat below has had a phone line put in which included putting
    in a new wire to the telegraph pole etc, so I imagine there is a
    spare pair now. Unless he's applied for broadband too!

    Madasafish havn't mentioned anything at all about the DACS.

    Alex Boosbeck, Feb 20, 2005
  7. quick update - today, the 24th Feb, the DACS has been removed,
    and I'm now connecting at 2.2Mbs - makes for a slight

    Alex, Boosbeck., Feb 24, 2005
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