Advanced Button Greyed out in Wireless Network Connection Properties

Discussion in 'Broadband Hardware' started by JFountai, Aug 11, 2005.

  1. JFountai

    JFountai Guest

    I work in the pharmaceutical industry in the IT department. I currently
    support just shy of 400 users. At least half of the users use high
    speed to connect to our network and most of them use wireless. We
    currently use Toshiba Tecra M3 as a standard for their laptops. When we
    set their laptops up here, we are able to connect to our wireless
    network here which is a Nexland router. As soon as we send that laptop
    out to the rep and they try connecting to a different wireless network,
    usually they will be able to connect up just fine only ONCE. After
    that, they try right clicking on the wireless network connection, and
    click View Available Wireless Networks. Once that window comes up,
    everything is greyed out EXCEPT the cancel button. In this case we are
    forced to have them run a script that reinstalls their wireless network
    adapter from an unzipped file from Toshiba that includes wireless
    network adapter drivers and then the user has to reboot in order to be
    able to connect to their network. Is there some kind of fix or
    something else we can do to NOT have to reinstall their wireless
    whenever they wish to connect to a different router or network?
    JFountai, Aug 11, 2005
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  2. JFountai

    Chris H. Guest

    You may want to contact Toshiba support or perhaps post to a general
    networking newsgroup like microsoft.public.windowsxp.network_web. This
    newsgroup supports Microsoft's Broadband Networking hardware and software.
    Chris H., Aug 11, 2005
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