ADSL checker says I can only have 512kb ... but I already have a 2mbit line???

Discussion in 'Broadband' started by Gerard McGovern, Jul 7, 2004.

  1. Hi,

    I'm looking to switch to Bulldog and their PrimeTime 2000 product. Just done
    a check with my phone number on their site and they say my line is only
    capable of 512kb.

    Of course I would believe this, were it not for the fact that I already have
    a 2mbit line with Eclipse. Even more strange, on the eclipse site they also
    say I can only have 512kb.

    What's going on?!?!?!?

    Gerard
     
    Gerard McGovern, Jul 7, 2004
    #1
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  2. Gerard McGovern

    Sunil Sood Guest

    It just means the BT Wholesale checker is wrong - it happens quite a lot..

    In fact, I have the same "issue" with my 2MB line here as well. - after it
    was installed the checker started saying "512K only"

    All the ISP's will be using the same BT Wholesale database, hence you
    getting the same result on various checkers.

    If Bulldog raise this as an issue/reject your order for this, just explain
    to them that you have/had a 2MB service on this line and ask them to submit
    what is called a "manual order" to BT - this bypasses the ADSL Checker and
    means BT will actually retest your line for you.. <-- which you should then
    pass and the order will go ahead.

    Finally, I'd be grateful, if you do decide to use Bulldog's service if you
    could quote my referral code when signing up - just quote "bdol 87431" when
    signing up online (under "How did you hear about Bulldog?/Referred by a
    Friend") or mention it when ordering by telephone.

    I am using PrimeTime 2000 in SW London, so if you have any other questions,
    let me know.

    Regards
    Sunil
     
    Sunil Sood, Jul 7, 2004
    #2
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  3. The BT availability checker has decided, in its infinite wisdom that your
    line can't support it. Eclipse and Bulldog's checkers will both use BT's
    checker to get the information, as will just about every UK ADSL ISP.

    Double check the result with BT's own checker, if that says the same, either
    contact BT (150 I guess) or try to get Bulldog to escalate it to BT for you
    - might help.

    Cheers

    Dave P
     
    David Precious, Jul 7, 2004
    #3
  4. You tell me!

    Small world ;)
     
    Richard Sobey, Jul 7, 2004
    #4
  5. If Bulldog raise this as an issue/reject your order for this, just explain
    In theory, that's a good idea. However they are refusing to do a manual
    order.

    Aggggghhhhh!

    G
     
    Gerard McGovern, Jul 8, 2004
    #5
  6. Gerard McGovern

    Sunil Sood Guest

    Odd - they did it for me, just under a year ago.

    If you have no luck (phoning up and talking to someone else) - email me and
    I will suggest 1/2 names you can contact over there, who may be able to help
    you.

    Regards
    Sunil
     
    Sunil Sood, Jul 9, 2004
    #6
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