Zen - recommended? Any traffic shaping?

Hi,

I'm considering migrating to Zen.
Is it still recommended?

On the Zen website I've not been able to find any reference to traffic
shaping or deliberate speed limiting during peak hours. Is there any
such shaping or limiting?

Yesterday I sent two emails to Zen sales asking those questions but so
far I've not had any response... maybe that is a sign that it's not a
good idea to migrate to them?

Kit

"Kit" <(E-Mail Removed)> wrote in message
news:240820101015423871%(E-Mail Removed)...
> Hi,
>
> I'm considering migrating to Zen.
> Is it still recommended?
>
> On the Zen website I've not been able to find any reference to traffic
> shaping or deliberate speed limiting during peak hours. Is there any
> such shaping or limiting?
>
> Yesterday I sent two emails to Zen sales asking those questions but so
> far I've not had any response... maybe that is a sign that it's not a
> good idea to migrate to them?
>

No experience of Zen but I'm with Be Unlimited and extremely happy with
them.
Their Forum for Members is very good and any problems are answered there
extremely quick by other members and Be staff.
I always expect a customer service dept to answer within 24 hours, I did
with my customers when I was working even if just to say I was working on a
response.
Regards
David

On Tue, 24 Aug 2010 10:15:42 +0100, Kit wrote:

>
> Yesterday I sent two emails to Zen sales asking those questions but so
> far I've not had any response..

And therein is the issue with Zen - the quality, speed and uselessness of
the response they give.



--
Qualified Doctor from Russian University of the fake divine spammer -
claims that I went to Portsmouth Polytechnic are a lie.

On 24/08/2010 11:43, Dr Michael Jerrard Black wrote:
> On Tue, 24 Aug 2010 10:15:42 +0100, Kit wrote:
>
>>
>> Yesterday I sent two emails to Zen sales asking those questions but so
>> far I've not had any response..
>
> And therein is the issue with Zen - the quality, speed and uselessness of
> the response they give.
>
>
>
At least with Plusnet they fully own up to what traffic shaping they
employ (or not) on all of their differing tariff options.

George

On Tue, 24 Aug 2010 10:43:14 +0000, Dr Michael Jerrard Black wrote:

> On Tue, 24 Aug 2010 10:15:42 +0100, Kit wrote:
>
>
>> Yesterday I sent two emails to Zen sales asking those questions but so
>> far I've not had any response..
>
> And therein is the issue with Zen - the quality, speed and uselessness
> of the response they give.

And the issue with this poster is that he is an idiotic troll - so ignore
anything he says.

--
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

*lightning protection* - a w_tom conductor

On Tue, 24 Aug 2010 18:05:00 +0000, Bob Eager wrote:

> On Tue, 24 Aug 2010 10:43:14 +0000, Dr Michael Jerrard Black wrote:
>
>> On Tue, 24 Aug 2010 10:15:42 +0100, Kit wrote:
>>
>>
>>> Yesterday I sent two emails to Zen sales asking those questions but so
>>> far I've not had any response..
>>
>> And therein is the issue with Zen - the quality, speed and uselessness
>> of the response they give.
>
> And the issue with this poster is that he is an idiotic troll - so
> ignore anything he says.

You're just jealous asshole. The information is correct.

If you want a troll, call this guy:

Robert Donald Eager
45 Fleetwood Avenue
Herne Bay
CT6 8QW

Nice....
http://maps.google.co.uk/maps?hl=en&...near=Herne+Bay
+CT6+8QW,+United
+Kingdom&gl=uk&ei=ohF0TLO2AZm8jAeIs53xCA&ved=0CBcQ 8gEwAA&ll=51.365598,1.113929&spn=0.001718,0.004863 &z=19&layer=c&cbll=51.365434,1.114379&panoid=yHXUK qC9cYyeRadFHbZOXg&cbp=12,182.2,,0,3.75





--
Qualifed Doctor from Russian University of the fake divine spammer

On 24/08/2010 10:15, Kit wrote:
> Hi,
>
> I'm considering migrating to Zen.
> Is it still recommended?
>
> On the Zen website I've not been able to find any reference to traffic
> shaping or deliberate speed limiting during peak hours. Is there any
> such shaping or limiting?
>
> Yesterday I sent two emails to Zen sales asking those questions but so
> far I've not had any response... maybe that is a sign that it's not a
> good idea to migrate to them?

Zen do not use traffic shaping or any other deliberate speed limiting
devices. That is probably why you have not been able to find any
reference to it on their site.

I am surprised that you have had no response from Zen. I have found
them to be very responsive, most helpful and above all competent.

Have you tried contacting customer services ((E-Mail Removed))?



--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make
people believe has happened. [Janet Daley 27/8/2003]

On Tue, 24 Aug 2010 18:44:09 +0000, Dr Michael Jerrard Black wrote:


>>> And therein is the issue with Zen - the quality, speed and uselessness
>>> of the response they give.
>>
>> And the issue with this poster is that he is an idiotic troll - so
>> ignore anything he says.
>
> You're just jealous asshole. The information is correct.
>
> If you want a troll, call this guy:
>
> Robert Donald Eager
> 45 Fleetwood Avenue
> Herne Bay
> CT6 8QW
>
> Nice....
> http://maps.google.co.uk/maps?hl=en&...q=&hnear=Herne
+Bay
> +CT6+8QW,+United
>
+Kingdom&gl=uk&ei=ohF0TLO2AZm8jAeIs53xCA&ved=0CBcQ 8gEwAA&ll=51.365598,1.113929&spn=0.001718,0.004863 &z=19&layer=c&cbll=51.365434,1.114379&panoid=yHXUK qC9cYyeRadFHbZOXg&cbp=12,182.2,,0,3.75

Which doesn't require any intelligence from you at all - just as well,
really.

--
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

*lightning protection* - a w_tom conductor

On Tue, 24 Aug 2010 22:37:13 +0100, Phil W Lee wrote:


>>
>>Yesterday I sent two emails to Zen sales asking those questions but so
>>far I've not had any response... maybe that is a sign that it's not a
>>good idea to migrate to them?
>
> I don't know why that should be.
> Do you have a record of the SMTP exchange to show that the emails
> actually went to where you intended them to?
>>

Funny you should mention that, but when *I* sent a number of sales
enquiries the best I could get was a reply in 9 days:

QUESTION SENT
Aug 10 12:03:18 to=<(E-Mail Removed)>, relay=mailcluster.zen.co.uk
[212.23.6.52]:25 delay=2.3 status=sent (250 OK..)

ANSWWER
Aug 19 15:22:09 RCPT from queue02.mail.zen.net.uk[212.23.3.27]
from=<(E-Mail Removed)>....

Oh yes, they got it. Just shit communication, shit technical staff, shit
admin staff - but the price is right and as long as nothing goes
wrong..............





--
Qualifed Doctor from Russian University of the fake divine spammer

On Tue, 24 Aug 2010 19:56:12 +0000, Bob Eager wrote:

> Which doesn't require any intelligence from you at all - just as well,
> really.

In which case it meets your level of qualification Bob. How about *you*
quit with the 'I must reply to provoke a reaction' trolling, it's not
really your style and you are, quite frankly, shit at it. Stick with what
you know.

Now the fraudulent Dr Black and his phoney qualifications - there is a
*fine* troll of little intelligence.....





--
Qualifed Doctor from Russian University of the fake divine spammer.