Zen on the Ball!

"Davey" <(E-Mail Removed)> wrote in message
news:jba6jj$eb7$(E-Mail Removed)...
> On Fri, 02 Dec 2011 09:09:43 +0000
> Graham J <graham@invalid> wrote:
>
>> Count de Monet wrote:
>> > On 01/12/2011 23:50, Davey wrote:
>> >
>> >>
>> >> I installed it, and got to the point where it asked for my Zen
>> >> Login and Password. I entered them, maybe rightly, maybe wrongly,
>> >> but it says wrongly, and now I can't get it to ask me again, it
>> >> just says I entered one or the other incorrectly as soon as I
>> >> start Firefox, but doesn't give me the opportunity to do it
>> >> correctly! It says it's for business customers, anyway.
>> >
>> > I have the Zen Broadband Usage Viewer add-on for Firefox and it
>> > behaves the same way. It tells me that the user-name and password
>> > are incorrect when I know they are correct.
>>
>> It is a known problem - it does work most of the time, but sometimes
>> not. I've challenged Zen about it: the response from my account
>> manager was:
>>
>> "I have sent this off to our internal helpdesk and received the
>> response below. They are aware of the issue and it isn't specific to
>> Firefox. They are looking to resolve as soon as possible."
>>
>> This was 26 September 2011 so perhaps you should all challenge them
>> again!
>>
>>
>
> Thank you. Although the fact that it specifically states that it is for
> business users may not help a domestic user, but there is no harm in
> trying.
> --
> Davey.

I use Zen's 'Broadband Usage Checker', works fine, requires .net (or is it
..framework - anyhow, ite tells you.).

On Thu, 1 Dec 2011 23:50:25 +0000, Davey wrote:

> On Thu, 1 Dec 2011 22:43:38 +0000
> Alan <(E-Mail Removed)> wrote:
>
>> In message <jb7q8v$p79$(E-Mail Removed)>, Davey
>> <(E-Mail Removed)> wrote
>>>My Zen service runs from Day 1 of the month to the last day of the
>>>month. In the middle of November, I received a message from them to
>>>tell me that I had used more than 50% of my allotted download
>>>allowance. No problem, and indeed helpful.
>>>Yesterday, the last day of November, I received another message to
>>>say that I had used up 77.91% of my monthly allowance!
>>>If this had been using paper and regular mail, it would have been
>>>both a waste of paper, and also too late.
>>>But at least they let me know, even if it was a little pointless.
>>
>>
>> If you use firefox as your browser you can get a little application
>> that shows your Zen usage on screen.
>> <http://www.zen.co.uk/business/broadb.../broadband-usa
>> ge-checkers.aspx>
>
> I installed it, and got to the point where it asked for my Zen Login
> and Password. I entered them, maybe rightly, maybe wrongly, but it says
> wrongly, and now I can't get it to ask me again, it just says I
> entered one or the other incorrectly as soon as I start Firefox, but
> doesn't give me the opportunity to do it correctly!
> It says it's for business customers, anyway.

if it appears in the status bar at all - rightclick - -settings will change
the login
--
(º•.¸(¨*•.¸ ¸.•*¨)¸.•º)
<.•°•. Nik .•°•.>
(¸.•º(¸.•¨* *¨•.¸)º•.¸)

On Fri, 2 Dec 2011 23:32:16 +0000
Ghostrecon <(E-Mail Removed)> wrote:

> On Thu, 1 Dec 2011 23:50:25 +0000, Davey wrote:
>
> > On Thu, 1 Dec 2011 22:43:38 +0000
> > Alan <(E-Mail Removed)> wrote:
> >
> >> In message <jb7q8v$p79$(E-Mail Removed)>, Davey
> >> <(E-Mail Removed)> wrote
> >>>My Zen service runs from Day 1 of the month to the last day of the
> >>>month. In the middle of November, I received a message from them to
> >>>tell me that I had used more than 50% of my allotted download
> >>>allowance. No problem, and indeed helpful.
> >>>Yesterday, the last day of November, I received another message to
> >>>say that I had used up 77.91% of my monthly allowance!
> >>>If this had been using paper and regular mail, it would have been
> >>>both a waste of paper, and also too late.
> >>>But at least they let me know, even if it was a little pointless.
> >>
> >>
> >> If you use firefox as your browser you can get a little application
> >> that shows your Zen usage on screen.
> >> <http://www.zen.co.uk/business/broadb.../broadband-usa
> >> ge-checkers.aspx>
> >
> > I installed it, and got to the point where it asked for my Zen Login
> > and Password. I entered them, maybe rightly, maybe wrongly, but it
> > says wrongly, and now I can't get it to ask me again, it just says I
> > entered one or the other incorrectly as soon as I start Firefox, but
> > doesn't give me the opportunity to do it correctly!
> > It says it's for business customers, anyway.
>
> if it appears in the status bar at all - rightclick - -settings will
> change the login

No, it doesn't get beyond saying that I have entered an incorrect Login
or Password, just as some others have found.
--
Davey.

On Fri, 2 Dec 2011 16:11:35 +0000
Alan <(E-Mail Removed)> wrote:

> In message <jba6jj$eb7$(E-Mail Removed)>, Davey
> <(E-Mail Removed)> wrote
>
> >Thank you. Although the fact that it specifically states that it is
> >for business users may not help a domestic user, but there is no
> >harm in trying.
>
>
> I'm a home user and had this working for years.

I'm glad for you. But there is clearly a bug, which others have
identified, and Zen appear to be uninterested in fixing it.
--
Davey.

Davey <(E-Mail Removed)> considered Fri, 2 Dec 2011 10:40:43
+0000 the perfect time to write:

>On Fri, 02 Dec 2011 10:34:10 +0000
>Graham J <graham@invalid> wrote:
>
>> Davey wrote:
>> > On Fri, 02 Dec 2011 09:09:43 +0000
>> > Graham J<graham@invalid> wrote:
>> >
>> >> Count de Monet wrote:
>> >>> On 01/12/2011 23:50, Davey wrote:
>> >>>
>> >>>>
>> >>>> I installed it, and got to the point where it asked for my Zen
>> >>>> Login and Password. I entered them, maybe rightly, maybe wrongly,
>> >>>> but it says wrongly, and now I can't get it to ask me again, it
>> >>>> just says I entered one or the other incorrectly as soon as I
>> >>>> start Firefox, but doesn't give me the opportunity to do it
>> >>>> correctly! It says it's for business customers, anyway.
>> >>>
>> >>> I have the Zen Broadband Usage Viewer add-on for Firefox and it
>> >>> behaves the same way. It tells me that the user-name and password
>> >>> are incorrect when I know they are correct.
>> >>
>> >> It is a known problem - it does work most of the time, but
>> >> sometimes not. I've challenged Zen about it: the response from my
>> >> account manager was:
>> >>
>> >> "I have sent this off to our internal helpdesk and received the
>> >> response below. They are aware of the issue and it isn't specific
>> >> to Firefox. They are looking to resolve as soon as possible."
>> >>
>> >> This was 26 September 2011 so perhaps you should all challenge them
>> >> again!
>> >>
>> >>
>> >
>> > Thank you. Although the fact that it specifically states that it is
>> > for business users may not help a domestic user, but there is no
>> > harm in trying.
>>
>> I chased them again. Their reply:
>>
>> "
>> The only download usage checker that we officially support and
>> maintain is the online checker within our Portal.
>>
>> As you know we do have a number of extra Broadband Usage Checker
>> Clients available for download from the link below. However, these
>> clients do not form part of the core Zen product and as such are not
>> officially supported and/or maintained but we do make updates and bug
>> fixes from time to time.
>>
>> Within the notes on the download page we do advise that all the
>> software is provided as is, and that no support from Zen Internet is
>> available.
>>
>> http://www.zen.co.uk/business/broadb...r-clients.aspx
>>
>>
>> With regards the Firefox client we also indicate that the there is
>> currently a known problem on the download page.
>> "
>>
>> -- Graham J
>>
>>
>
>I just submitted a report, so I will probably get the same reply. Oh
>well.

If you look on
http://support.zen.co.uk/kb/Knowledg...rticleid=10808
It will tell you of the known problem and how to re-enter your login
details (near the bottom of the page) which apparently resolves the
issue.
To see the "status bar" on current versions of FireFox, enable the
Add-on bar from the View->Toolbars submenu, or under options if you've
collapsed the menu bar.
Once that is visible, you'll see the zen add-on in the bottom right
corner of the browser, and can right click on it to select "settings"
where you can re-enter the login details.
It is the details you use for logging in to the customer portal that
you need to enter, not the details that you enter into your router to
connect to zen through adsl.

I've just checked all this using FireFox v 8.0, and it works fine for
me.

Davey <(E-Mail Removed)> considered Fri, 2 Dec 2011 23:38:19
+0000 the perfect time to write:

>On Fri, 2 Dec 2011 23:32:16 +0000
>Ghostrecon <(E-Mail Removed)> wrote:
>
>> On Thu, 1 Dec 2011 23:50:25 +0000, Davey wrote:
>>
>> > On Thu, 1 Dec 2011 22:43:38 +0000
>> > Alan <(E-Mail Removed)> wrote:
>> >
>> >> In message <jb7q8v$p79$(E-Mail Removed)>, Davey
>> >> <(E-Mail Removed)> wrote
>> >>>My Zen service runs from Day 1 of the month to the last day of the
>> >>>month. In the middle of November, I received a message from them to
>> >>>tell me that I had used more than 50% of my allotted download
>> >>>allowance. No problem, and indeed helpful.
>> >>>Yesterday, the last day of November, I received another message to
>> >>>say that I had used up 77.91% of my monthly allowance!
>> >>>If this had been using paper and regular mail, it would have been
>> >>>both a waste of paper, and also too late.
>> >>>But at least they let me know, even if it was a little pointless.
>> >>
>> >>
>> >> If you use firefox as your browser you can get a little application
>> >> that shows your Zen usage on screen.
>> >> <http://www.zen.co.uk/business/broadb.../broadband-usa
>> >> ge-checkers.aspx>
>> >
>> > I installed it, and got to the point where it asked for my Zen Login
>> > and Password. I entered them, maybe rightly, maybe wrongly, but it
>> > says wrongly, and now I can't get it to ask me again, it just says I
>> > entered one or the other incorrectly as soon as I start Firefox, but
>> > doesn't give me the opportunity to do it correctly!
>> > It says it's for business customers, anyway.
>>
>> if it appears in the status bar at all - rightclick - -settings will
>> change the login
>
>No, it doesn't get beyond saying that I have entered an incorrect Login
>or Password, just as some others have found.

So you bring up the status bar (now called the add-on bar) to make it
visible.

On Sat, 03 Dec 2011 00:24:35 +0000
Phil W Lee <(E-Mail Removed)> wrote:

> Davey <(E-Mail Removed)> considered Fri, 2 Dec 2011 10:40:43
> +0000 the perfect time to write:
>
> >On Fri, 02 Dec 2011 10:34:10 +0000
> >Graham J <graham@invalid> wrote:
> >
> >> Davey wrote:
> >> > On Fri, 02 Dec 2011 09:09:43 +0000
> >> > Graham J<graham@invalid> wrote:
> >> >
> >> >> Count de Monet wrote:
> >> >>> On 01/12/2011 23:50, Davey wrote:
> >> >>>
> >> >>>>
> >> >>>> I installed it, and got to the point where it asked for my Zen
> >> >>>> Login and Password. I entered them, maybe rightly, maybe
> >> >>>> wrongly, but it says wrongly, and now I can't get it to ask
> >> >>>> me again, it just says I entered one or the other incorrectly
> >> >>>> as soon as I start Firefox, but doesn't give me the
> >> >>>> opportunity to do it correctly! It says it's for business
> >> >>>> customers, anyway.
> >> >>>
> >> >>> I have the Zen Broadband Usage Viewer add-on for Firefox and it
> >> >>> behaves the same way. It tells me that the user-name and
> >> >>> password are incorrect when I know they are correct.
> >> >>
> >> >> It is a known problem - it does work most of the time, but
> >> >> sometimes not. I've challenged Zen about it: the response from
> >> >> my account manager was:
> >> >>
> >> >> "I have sent this off to our internal helpdesk and received the
> >> >> response below. They are aware of the issue and it isn't
> >> >> specific to Firefox. They are looking to resolve as soon as
> >> >> possible."
> >> >>
> >> >> This was 26 September 2011 so perhaps you should all challenge
> >> >> them again!
> >> >>
> >> >>
> >> >
> >> > Thank you. Although the fact that it specifically states that it
> >> > is for business users may not help a domestic user, but there is
> >> > no harm in trying.
> >>
> >> I chased them again. Their reply:
> >>
> >> "
> >> The only download usage checker that we officially support and
> >> maintain is the online checker within our Portal.
> >>
> >> As you know we do have a number of extra Broadband Usage Checker
> >> Clients available for download from the link below. However, these
> >> clients do not form part of the core Zen product and as such are
> >> not officially supported and/or maintained but we do make updates
> >> and bug fixes from time to time.
> >>
> >> Within the notes on the download page we do advise that all the
> >> software is provided as is, and that no support from Zen Internet
> >> is available.
> >>
> >> http://www.zen.co.uk/business/broadb...r-clients.aspx
> >>
> >>
> >> With regards the Firefox client we also indicate that the there is
> >> currently a known problem on the download page.
> >> "
> >>
> >> -- Graham J
> >>
> >>
> >
> >I just submitted a report, so I will probably get the same reply. Oh
> >well.
>
> If you look on
> http://support.zen.co.uk/kb/Knowledg...rticleid=10808
> It will tell you of the known problem and how to re-enter your login
> details (near the bottom of the page) which apparently resolves the
> issue.
> To see the "status bar" on current versions of FireFox, enable the
> Add-on bar from the View->Toolbars submenu, or under options if you've
> collapsed the menu bar.
> Once that is visible, you'll see the zen add-on in the bottom right
> corner of the browser, and can right click on it to select "settings"
> where you can re-enter the login details.
> It is the details you use for logging in to the customer portal that
> you need to enter, not the details that you enter into your router to
> connect to zen through adsl.
>
> I've just checked all this using FireFox v 8.0, and it works fine for
> me.

In fact, as I had uninstalled it, since it wasn't working, I just now
re-installed it so that I could follow your (and Zen's) advice, and
this time it came up and offered me the opportunity to enter the
correct information, and it works. So thanks for the help, even though
I didn't need it.
--
Davey.

On Fri, 2 Dec 2011 18:22:48 -0000
"Keith" <(E-Mail Removed)> wrote:

>
> "Davey" <(E-Mail Removed)> wrote in message
> news:jba6jj$eb7$(E-Mail Removed)...
> > On Fri, 02 Dec 2011 09:09:43 +0000
> > Graham J <graham@invalid> wrote:
> >
> >> Count de Monet wrote:
> >> > On 01/12/2011 23:50, Davey wrote:
> >> >
> >> >>
> >> >> I installed it, and got to the point where it asked for my Zen
> >> >> Login and Password. I entered them, maybe rightly, maybe
> >> >> wrongly, but it says wrongly, and now I can't get it to ask me
> >> >> again, it just says I entered one or the other incorrectly as
> >> >> soon as I start Firefox, but doesn't give me the opportunity to
> >> >> do it correctly! It says it's for business customers, anyway.
> >> >
> >> > I have the Zen Broadband Usage Viewer add-on for Firefox and it
> >> > behaves the same way. It tells me that the user-name and password
> >> > are incorrect when I know they are correct.
> >>
> >> It is a known problem - it does work most of the time, but
> >> sometimes not. I've challenged Zen about it: the response from my
> >> account manager was:
> >>
> >> "I have sent this off to our internal helpdesk and received the
> >> response below. They are aware of the issue and it isn't specific
> >> to Firefox. They are looking to resolve as soon as possible."
> >>
> >> This was 26 September 2011 so perhaps you should all challenge them
> >> again!
> >>
> >>
> >
> > Thank you. Although the fact that it specifically states that it is
> > for business users may not help a domestic user, but there is no
> > harm in trying.
> > --
> > Davey.
>
> I use Zen's 'Broadband Usage Checker', works fine, requires .net (or
> is it .framework - anyhow, ite tells you.).
>
>

See below, it's working now. Thanks.
--
Davey.