Zen and HH conversion

Hi all

Thinking of going with Zen when my exchange finally gets enabled in the new
year. However I currently have ISDN and they seem to be saying that I will
need to speak to BT to get that reverted to a standard line first. I thought
that all that sort of thing happened automatically when you ordered ADSL?

Has anyone gone from ISDN (i.e. HH) to ADSL with Zen?

Thanks

Jon.

"Jon Myatt" <jon@nospam!.webpower.co.uk> wrote in message
news:cppnnj$30r$(E-Mail Removed)...
> Hi all
>
> Thinking of going with Zen when my exchange finally gets enabled in the
new
> year. However I currently have ISDN and they seem to be saying that I will
> need to speak to BT to get that reverted to a standard line first. I
thought
> that all that sort of thing happened automatically when you ordered ADSL?
>
> Has anyone gone from ISDN (i.e. HH) to ADSL with Zen?

FWIW

I went from HH to ADSL with Demon. Demon arranged everything professionally
and seamlessly.

In an earlier contribution to this discussion,
Jon Myatt <jon@nospam!.webpower.co.uk> wrote:

> Hi all
>
> Thinking of going with Zen when my exchange finally gets enabled in
> the new year. However I currently have ISDN and they seem to be
> saying that I will need to speak to BT to get that reverted to a
> standard line first. I thought that all that sort of thing happened
> automatically when you ordered ADSL?
>
> Has anyone gone from ISDN (i.e. HH) to ADSL with Zen?
>
> Thanks
>
> Jon.

Some ADSL ISPs offer 'Managed Conversions', others don't. I don't know about
Zen - but I personally wouldn't go with an ISP that didn't!

I suppose that the risk has diminished a bit with Extended Reach - but there
is still a risk that ADSL won't work on your line. With a managed
conversion, if ADSL fails the status quo is reinstated with no cost to you.
If you arrange the conversion yourself, and it fails, you will have to pay
50 quid for the HH to POTS conversion plus 75 quid or whatever to have HH
re-installed.
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

Tiscali Tim <(E-Mail Removed)> wrote:
<snip>
> Some ADSL ISPs offer 'Managed Conversions', others don't. I don't know about
> Zen - but I personally wouldn't go with an ISP that didn't!
>
> I suppose that the risk has diminished a bit with Extended Reach - but there
> is still a risk that ADSL won't work on your line. With a managed
> conversion, if ADSL fails the status quo is reinstated with no cost to you.
> If you arrange the conversion yourself, and it fails, you will have to pay
> 50 quid for the HH to POTS conversion plus 75 quid or whatever to have HH
> re-installed.

Do you happen to know if this is just if it fails on the day, or if
(for example), it's installed, and works for 6 hours out of 24, with
them not being able to fix the fault, you could get the HH put back?

Gizmo <(E-Mail Removed)> wrote:
>
> "Jon Myatt" <jon@nospam!.webpower.co.uk> wrote in message
> news:cppnnj$30r$(E-Mail Removed)...
>> Hi all
>>
>> Thinking of going with Zen when my exchange finally gets enabled in the
> new
>> year. However I currently have ISDN and they seem to be saying that I will
>> need to speak to BT to get that reverted to a standard line first. I
> thought
>> that all that sort of thing happened automatically when you ordered ADSL?
>>
>> Has anyone gone from ISDN (i.e. HH) to ADSL with Zen?
>
> FWIW
>
> I went from HH to ADSL with Demon. Demon arranged everything professionally
> and seamlessly.

Idly wondering when.
When I was going BB (bout a year ago), I diddn't go with demon, as
they weren't offering managed conversion.

Tiscali Tim <(E-Mail Removed)> wrote:
> In an earlier contribution to this discussion,
> Jon Myatt <jon@nospam!.webpower.co.uk> wrote:

>> Thinking of going with Zen when my exchange finally gets enabled in
>> the new year. However I currently have ISDN and they seem to be
>> saying that I will need to speak to BT to get that reverted to a
>> standard line first. I thought that all that sort of thing happened
>> automatically when you ordered ADSL?
>>
>> Has anyone gone from ISDN (i.e. HH) to ADSL with Zen?

> I suppose that the risk has diminished a bit with Extended Reach - but there
> is still a risk that ADSL won't work on your line. With a managed
> conversion, if ADSL fails the status quo is reinstated with no cost to you.
> If you arrange the conversion yourself, and it fails, you will have to pay
> 50 quid for the HH to POTS conversion plus 75 quid or whatever to have HH
> re-installed.

That's about the size of it. I went through the same routine a couple of
months ago; Zen was on my short list of ISPs until they confirmed directly
to me that they don't do managed conversions. Have a look through some
recent threads here for what it actually costs if it succeeds -- and you
might be able to find out what the test results were when your ISDN was
installed, which might give a clue as to the likelyhood of successful
conversion to ADSL ('cos there will be a signal/noise figure and an
attenuation figure).

Alternatively, take a 1-month contract with an ISP who does do managed
conversions and switch to Zen afterwards :-)

--
Pete Peter Turnbull
Network Manager
University of York

In an earlier contribution to this discussion,
Ian Stirling <(E-Mail Removed)> wrote:

>
> Do you happen to know if this is just if it fails on the day, or if
> (for example), it's installed, and works for 6 hours out of 24, with
> them not being able to fix the fault, you could get the HH put back?


As far as I know, it has to fail the line test. I don't know what happens if
it passes and then subsequently fails in operation.
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

Jon Myatt wrote:
> Hi all
>
> Thinking of going with Zen when my exchange finally gets enabled in the new
> year. However I currently have ISDN and they seem to be saying that I will
> need to speak to BT to get that reverted to a standard line first. I
> thought
> that all that sort of thing happened automatically when you ordered ADSL?
>
> Has anyone gone from ISDN (i.e. HH) to ADSL with Zen?
>
> Thanks
>
> Jon.


I have just done this with PlusNet. Apart for a mistake on my part in
ordering the wrong connection, it was a painless process. PlusNet kept
me informed of the progress, and BT did their bit brilliantly.
Personally I would not bother with an ISP that did not do managed
connection.

--
Regards


David G
(remove r u n)

Pete Turnbull <(E-Mail Removed)> wrote:
>Alternatively, take a 1-month contract with an ISP who does do managed
>conversions and switch to Zen afterwards :-)

That's what I did (using Nildram), but, er, Nildram's service has been
so good that I haven't quite got round to switching yet...

Dave

On Wed, 15 Dec 2004 16:11:33 +0000, Jon Myatt
<jon@nospam!.webpower.co.uk> wrote:

>Has anyone gone from ISDN (i.e. HH) to ADSL with Zen?

I went from HH to ADSL with Nildram two years ago. It was a disaster
(rant posted to a nildram group ages ago). For several days I didn't
even have a voice line.

Most of this was due to doing it around Xmas. Some of it was due to
clear lack of communication between Nildram & BT, particularly over
the HH aspect and the need to actually do physical wiring.



BTW - I'm thinking of churning from Nildram to Zen - anyone care to
comment ?