xp upgrade problem

Hello,
I have a windows 98 pc with 256MB RAM,19.6GB Hard drive a total of 5.6GB of
Hard drive space is free. After upgrading the Operating system with XP
Professional disk. We set up 2 user accounts . We used Outlook Express as
our primary email client program.After the upgrade we can access Outlook
Express on one profile and send and recieve email without any problem, on
the second profile when I try to start Outlook express I get the following
error messages "Outlook Express could not start. The application was unable
to open Outlook Express message store. Your computer may be out of memory or
disk is full. Contact Microsoft for assistance (0x8007000E,3)"
After clicking the OK button I get the another message "Outlook express cold
not be started because MSOE.DLL could not be intialized, Outlook Express may
not be installed correctly".
How can I fix this, I lost my whole email address book. Thanks for your
help.
Joe

Hi,

The steps described here should resolve this issue:

Error 0x800ccd01 Occurs When You Start Outlook Express
http://support.microsoft.com/?kbid=310894

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Joe" <jbcandullo(nospam)@mmadisonservices.com> wrote in message
news:(E-Mail Removed)...
> Hello,
> I have a windows 98 pc with 256MB RAM,19.6GB Hard drive a total of 5.6GB
> of Hard drive space is free. After upgrading the Operating system with XP
> Professional disk. We set up 2 user accounts . We used Outlook Express as
> our primary email client program.After the upgrade we can access Outlook
> Express on one profile and send and recieve email without any problem, on
> the second profile when I try to start Outlook express I get the following
> error messages "Outlook Express could not start. The application was
> unable to open Outlook Express message store. Your computer may be out of
> memory or disk is full. Contact Microsoft for assistance (0x8007000E,3)"
> After clicking the OK button I get the another message "Outlook express
> cold not be started because MSOE.DLL could not be intialized, Outlook
> Express may not be installed correctly".
> How can I fix this, I lost my whole email address book. Thanks for your
> help.
> Joe
>

"Joe" <jbcandullo(nospam)@mmadisonservices.com> wrote in message
news:(E-Mail Removed)
> Hello,
> I have a windows 98 pc with 256MB RAM,19.6GB Hard drive a total of 5.6GB
> of
> Hard drive space is free. After upgrading the Operating system with XP
> Professional disk. We set up 2 user accounts . We used Outlook Express as
> our primary email client program.After the upgrade we can access Outlook
> Express on one profile and send and recieve email without any problem, on
> the second profile when I try to start Outlook express I get the following
> error messages "Outlook Express could not start. The application was
> unable
> to open Outlook Express message store. Your computer may be out of memory
> or
> disk is full. Contact Microsoft for assistance (0x8007000E,3)"
> After clicking the OK button I get the another message "Outlook express
> cold
> not be started because MSOE.DLL could not be intialized, Outlook Express
> may
> not be installed correctly".
> How can I fix this, I lost my whole email address book. Thanks for your
> help.
> Joe

From http://www.fjsmjs.com/OE/directdb.htm

Errors in DIRECTDB.DLL or MSOE.DLL generally indicate corruption in the
message store.
Start by moving Folders.dbx to an empty Windows folder (with OE closed).
Note: the DBX files are hidden in Win2K, WinXP and Win2K3. You will lose
your folder hierarchy and the lists of newsgroups on the news servers, but
it might get you into OE.

If that doesn't do it then move all of the DBX files to the same folder as
Folders.dbx (again with OE closed). You should now get into OE. Try
importing the messages from
the folder you moved the DBX files to. If you can't, you can use this tool
to extract the messages:

DBXtract ($5):
http://www.oehelp.com/DBXtract/

Note: It can take a long time (days with really large folders).

The messages can then be dragged from the Windows folder back into a folder
in an open instance of OE.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
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