Wireless connectivity: telewest cable modem via Belkin wireless router

Hi...
Have been trying to implement wireless connectivity for a friend. He
has a Telewest/Blueyonder ADSL cable setup provided by a Motorola
Surfboard 5101E Modem.
An ethernet cable then attaches to a Belkin ADSL Modem with Wireless G
Router F5D7633-4.

The Wireless route feeds a Toshiba laptop using an Atheros AR 50035
built-in wireless receiver.

There are two problems: sometimes, very rarely, a strong wireless
connection is achieved. Usually the connection dies after about 30
minutes activity, and there is literally no internet connection
available on the laptop - everything drops.

The second problem is that, following a reboot, it can be impossible to
establish any internet connection at all.
So far we have tried the following:
logging in to the wireless router and ensuring that all settings are as
correct as we can get them, based on the fact that we are in the UK (I
am unable to get wireless router settings from telewest as they say
they "don't support wireless").

We have tried cold reboots of all three devices (laptop, wireless
router, cable modem), in sequence as recommended by Telewest support.
This has worked once, enabling the wireless internet to be
re-initialised, but only once. More often than not, the cold reboot
sequence makes no difference and the problem persists.

We have tried disabling the software firewall, purely as an experiment,
but it made no difference. There seems no functionality to disable the
hardware firewall on the wireless router, so I am currently unable to
do this, though I wonder if that really is the problem?

As Telewest recommended my friend to buy this very router, and so there
must be experience of it working with Telewest (yet allegedly do not
support wireless??) I am wondering if anyone has any ideas?

I really would appreciate some support/guidance from any of the folk on
this group

On 24 Jun 2006 08:23:33 -0700, cprelude wrote:

> Hi...
> Have been trying to implement wireless connectivity for a friend. He
> has a Telewest/Blueyonder ADSL cable setup provided by a Motorola
> Surfboard 5101E Modem.
> An ethernet cable then attaches to a Belkin ADSL Modem with Wireless G
> Router F5D7633-4.
>
> The Wireless route feeds a Toshiba laptop using an Atheros AR 50035
> built-in wireless receiver.
>
> There are two problems: sometimes, very rarely, a strong wireless
> connection is achieved. Usually the connection dies after about 30
> minutes activity, and there is literally no internet connection
> available on the laptop - everything drops.
>
> The second problem is that, following a reboot, it can be impossible to
> establish any internet connection at all.
> So far we have tried the following:
> logging in to the wireless router and ensuring that all settings are as
> correct as we can get them, based on the fact that we are in the UK (I
> am unable to get wireless router settings from telewest as they say
> they "don't support wireless").
>
> We have tried cold reboots of all three devices (laptop, wireless
> router, cable modem), in sequence as recommended by Telewest support.
> This has worked once, enabling the wireless internet to be
> re-initialised, but only once. More often than not, the cold reboot
> sequence makes no difference and the problem persists.
>
> We have tried disabling the software firewall, purely as an experiment,
> but it made no difference. There seems no functionality to disable the
> hardware firewall on the wireless router, so I am currently unable to
> do this, though I wonder if that really is the problem?
>
> As Telewest recommended my friend to buy this very router, and so there
> must be experience of it working with Telewest (yet allegedly do not
> support wireless??) I am wondering if anyone has any ideas?
>
> I really would appreciate some support/guidance from any of the folk on
> this group

It's not that Telewest don't support wireless, they don't support any LAN
attached to their cable modem - you can use a LAN but they just don't give
support.

Why don't you have a look at the forums at www.cm-forums.co.uk - this sort
of problem has been covered many time, if you don't find an answer then
post your question there and someone will be able to help.

Regards

Bill

BTW, Telewest is a Broadband Cable provider not ADSL - they are different
technologies.

Bill, I have posted there accordingly. But, I guess my question
remains, that if Telewest don't support any LAN attached to their cable
modem, then how could wireless be implemented using the Cable modem
they supply?

Paul
phoenix wrote:
> On 24 Jun 2006 08:23:33 -0700, cprelude wrote:
>
> > Hi...
> > Have been trying to implement wireless connectivity for a friend. He
> > has a Telewest/Blueyonder ADSL cable setup provided by a Motorola
> > Surfboard 5101E Modem.
> > An ethernet cable then attaches to a Belkin ADSL Modem with Wireless G
> > Router F5D7633-4.
> >
> > The Wireless route feeds a Toshiba laptop using an Atheros AR 50035
> > built-in wireless receiver.
> >
> > There are two problems: sometimes, very rarely, a strong wireless
> > connection is achieved. Usually the connection dies after about 30
> > minutes activity, and there is literally no internet connection
> > available on the laptop - everything drops.
> >
> > The second problem is that, following a reboot, it can be impossible to
> > establish any internet connection at all.
> > So far we have tried the following:
> > logging in to the wireless router and ensuring that all settings are as
> > correct as we can get them, based on the fact that we are in the UK (I
> > am unable to get wireless router settings from telewest as they say
> > they "don't support wireless").
> >
> > We have tried cold reboots of all three devices (laptop, wireless
> > router, cable modem), in sequence as recommended by Telewest support.
> > This has worked once, enabling the wireless internet to be
> > re-initialised, but only once. More often than not, the cold reboot
> > sequence makes no difference and the problem persists.
> >
> > We have tried disabling the software firewall, purely as an experiment,
> > but it made no difference. There seems no functionality to disable the
> > hardware firewall on the wireless router, so I am currently unable to
> > do this, though I wonder if that really is the problem?
> >
> > As Telewest recommended my friend to buy this very router, and so there
> > must be experience of it working with Telewest (yet allegedly do not
> > support wireless??) I am wondering if anyone has any ideas?
> >
> > I really would appreciate some support/guidance from any of the folk on
> > this group
>
> It's not that Telewest don't support wireless, they don't support any LAN
> attached to their cable modem - you can use a LAN but they just don't give
> support.
>
> Why don't you have a look at the forums at www.cm-forums.co.uk - this sort
> of problem has been covered many time, if you don't find an answer then
> post your question there and someone will be able to help.
>
> Regards
>
> Bill
>
> BTW, Telewest is a Broadband Cable provider not ADSL - they are different
> technologies.

cprelude wrote on 24/06/2006 :
> Bill, I have posted there accordingly. But, I guess my question
> remains, that if Telewest don't support any LAN attached to their cable
> modem, then how could wireless be implemented using the Cable modem
> they supply?
>

Err, plug it in & configure it:

Support = "help people who have problems"

Not that it's not allowed.

Oh well...! That's what I tried to do, and how I ended up posting here!
Jono wrote:
> cprelude wrote on 24/06/2006 :
> > Bill, I have posted there accordingly. But, I guess my question
> > remains, that if Telewest don't support any LAN attached to their cable
> > modem, then how could wireless be implemented using the Cable modem
> > they supply?
> >
>
> Err, plug it in & configure it:
>
> Support = "help people who have problems"
>
> Not that it's not allowed.

On 24 Jun 2006 09:18:47 -0700, cprelude wrote:

> Bill, I have posted there accordingly. But, I guess my question
> remains, that if Telewest don't support any LAN attached to their cable
> modem, then how could wireless be implemented using the Cable modem
> they supply?
>
> Paul
> snip

Hi

There is an answer on that forum for you but I'll ask the same question,
are you sure of that Belkin model number as it appears to be an ADSL device
and it won't work with Telewest broadband.

I'll also answer on that forum if you're still having problems.

Regards

Bill

cprelude <(E-Mail Removed)> wrote:

> Hi...
> Have been trying to implement wireless connectivity for a friend. He
> has a Telewest/Blueyonder ADSL cable setup provided by a Motorola
> Surfboard 5101E Modem.
> An ethernet cable then attaches to a Belkin
^^^^^^

There's your problem.

Ditch it in favour of Netgear or Linksys kit.

--
Steve H 'You're not a real petrolhead unless you've owned an Alfa Romeo'
http://www.italiancar.co.uk - Honda VFR800 - MZ ETZ300 - Alfa 75 TSpark
Alfa 156 2.0 TSpark - Coming Soon ! - COSOC KOTL
BoTAFOT #87 - BoTAFOF #18 - MRO # - UKRMSBC #7 - Apostle #2 - YTC #

On 24 Jun 2006 08:23:33 -0700, "cprelude" <(E-Mail Removed)> wrote:

>Hi...
>Have been trying to implement wireless connectivity for a friend. He
>has a Telewest/Blueyonder ADSL cable setup provided by a Motorola
>Surfboard 5101E Modem.
Telewest/Blueyonder is not ADSL (neither is the Motorola cable modem)

>An ethernet cable then attaches to a Belkin ADSL Modem with Wireless G
>Router F5D7633-4.
This is for use with a (e.g) BT line using ADSL and is not compatible with your
modem.

Geo

Hi guys...
Thanks very much for these very informed and helpful replies...Wow...!
That is quite something. After all those hours of tinkering, now I find
out....Errr....The reason the couple I am helping got that router was
because Telewest told them to, and that it would enable to them to set
up wireless...Donno whether to laugh or cry :-)
Geo wrote:
> On 24 Jun 2006 08:23:33 -0700, "cprelude" <(E-Mail Removed)> wrote:
>
> >Hi...
> >Have been trying to implement wireless connectivity for a friend. He
> >has a Telewest/Blueyonder ADSL cable setup provided by a Motorola
> >Surfboard 5101E Modem.
> Telewest/Blueyonder is not ADSL (neither is the Motorola cable modem)
>
> >An ethernet cable then attaches to a Belkin ADSL Modem with Wireless G
> >Router F5D7633-4.
> This is for use with a (e.g) BT line using ADSL and is not compatible with your
> modem.
>
> Geo

"cprelude" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Hi...
> Have been trying to implement wireless connectivity for a friend. He
> has a Telewest/Blueyonder ADSL cable setup provided by a Motorola
> Surfboard 5101E Modem.
> An ethernet cable then attaches to a Belkin ADSL Modem with Wireless G
> Router F5D7633-4.
>
> The Wireless route feeds a Toshiba laptop using an Atheros AR 50035
> built-in wireless receiver.
>
> There are two problems: sometimes, very rarely, a strong wireless
> connection is achieved. Usually the connection dies after about 30
> minutes activity, and there is literally no internet connection
> available on the laptop - everything drops.
>
> The second problem is that, following a reboot, it can be impossible to
> establish any internet connection at all.
> So far we have tried the following:
> logging in to the wireless router and ensuring that all settings are as
> correct as we can get them, based on the fact that we are in the UK (I
> am unable to get wireless router settings from telewest as they say
> they "don't support wireless").
>
> We have tried cold reboots of all three devices (laptop, wireless
> router, cable modem), in sequence as recommended by Telewest support.
> This has worked once, enabling the wireless internet to be
> re-initialised, but only once. More often than not, the cold reboot
> sequence makes no difference and the problem persists.
>
> We have tried disabling the software firewall, purely as an experiment,
> but it made no difference. There seems no functionality to disable the
> hardware firewall on the wireless router, so I am currently unable to
> do this, though I wonder if that really is the problem?
>
> As Telewest recommended my friend to buy this very router, and so there
> must be experience of it working with Telewest (yet allegedly do not
> support wireless??) I am wondering if anyone has any ideas?
>
> I really would appreciate some support/guidance from any of the folk on
> this group
>

The router you have is for ADSL broadband and not cable broadband. The
device is not compatible with TW cable system. Return the unit to the
retailer and replace it with a cable router.