Wireless Connection OK but IE7 cannot display web pages

The house has broadband (via cable). My PC has a wired connection to a
wireless router; my Daughter's laptop has a wireless connection to the same
router. We both use XP Home with all updates; both run AVG anti-virus and
Zone Alarm Firewall. Until yesterday we had few problems. My PC is still fine
but suddenly IE7 on the laptop cannot display web pages.

The wireless connection still appears to be fine with an excellent signal.
The Router's diagnostic's log recognises the laptop switching on and sends
the usual acknowledgement. I have disabled the laptop's connection and
re-enabled it. I have also rebooted the wireless router.

I have tried to follow advice given in other posts, and from the laptop I
have successfully pinged the Default Gateway Address and 212.58.226.232
(which is the BBC in London, I think).

I have tried a wired connection from the laptop to the router but get
exactly the same results.

It may be that I inadvertantly did something yesterday just prior to this
problem. I was sorting a performance issue between Word 2000 and Norton on
the laptop following the advice given in Article 329820 but it seemed to work
successfully. I then deleted a couple of redundant desktop icons. At this
point I am fairly sure (but could not swear to it) that IE7 was still
working. The only other thing I did was try out the bluetooth connection
between my new phone and the laptop. That seemed to go well so I tried to
send a picture from my phone to the laptop. That did not work so after a
couple of tries I gave up.

Before switching off the laptop, I tried IE7 - but by this point the problem
was certainly evident.

Sorry to go on at length but I have tried to be as comprehensive as possible.

Suggestions would be welcome. The above trouble shooting that I have done
may suggest that I have a better understanding than I really do so please
keeps things as simple as possible. My Daughter goes off to university soon
so I need to get this sorted. (It's usually the kids who mess up their
parent's computers, not the other way round!). Many thanks.

You're running AVG Free AND Norton (Anti-virus ?) on the laptop ?? If so, I
would think that the two anti-virus programs would interfere with each other.

MD



"Chris A." wrote:

> The house has broadband (via cable). My PC has a wired connection to a
> wireless router; my Daughter's laptop has a wireless connection to the same
> router. We both use XP Home with all updates; both run AVG anti-virus and
> Zone Alarm Firewall. Until yesterday we had few problems. My PC is still fine
> but suddenly IE7 on the laptop cannot display web pages.
>
> The wireless connection still appears to be fine with an excellent signal.
> The Router's diagnostic's log recognises the laptop switching on and sends
> the usual acknowledgement. I have disabled the laptop's connection and
> re-enabled it. I have also rebooted the wireless router.
>
> I have tried to follow advice given in other posts, and from the laptop I
> have successfully pinged the Default Gateway Address and 212.58.226.232
> (which is the BBC in London, I think).
>
> I have tried a wired connection from the laptop to the router but get
> exactly the same results.
>
> It may be that I inadvertantly did something yesterday just prior to this
> problem. I was sorting a performance issue between Word 2000 and Norton on
> the laptop following the advice given in Article 329820 but it seemed to work
> successfully. I then deleted a couple of redundant desktop icons. At this
> point I am fairly sure (but could not swear to it) that IE7 was still
> working. The only other thing I did was try out the bluetooth connection
> between my new phone and the laptop. That seemed to go well so I tried to
> send a picture from my phone to the laptop. That did not work so after a
> couple of tries I gave up.
>
> Before switching off the laptop, I tried IE7 - but by this point the problem
> was certainly evident.
>
> Sorry to go on at length but I have tried to be as comprehensive as possible.
>
> Suggestions would be welcome. The above trouble shooting that I have done
> may suggest that I have a better understanding than I really do so please
> keeps things as simple as possible. My Daughter goes off to university soon
> so I need to get this sorted. (It's usually the kids who mess up their
> parent's computers, not the other way round!). Many thanks.
>

No, not running both. Sorry for confusion.

The laptop came with a 90-day Norton trial but as we have used AVG for years
we did not activate it (Norton). But after a week or so and my Daughter had
installed a lot of stuff she wanted (eg MSM) the laptop was taking so long to
boot that we identified a number of things that we neither necessary nor
wanted. As it was a new laptop I didn't want to start uninstalling things too
early so I disabled them instead. This led to the performance issue between
Norton and Word 2000 (which would take five minutes to open). So I
temporarily enabled Norton (but did not activate it) changed the settings
suggested in the article referred to and disabled it again. Word now opens in
a couple of seconds. So to recap, Norton is disabled but AVG is running. And
there have been no problems with this arrangement for the past six months
(apart from Word being slow to open). Hope this clarifies things.

"MadDog" wrote:

> You're running AVG Free AND Norton (Anti-virus ?) on the laptop ?? If so, I
> would think that the two anti-virus programs would interfere with each other.
>
> MD
>
>
>
> "Chris A." wrote:
>
> > The house has broadband (via cable). My PC has a wired connection to a
> > wireless router; my Daughter's laptop has a wireless connection to the same
> > router. We both use XP Home with all updates; both run AVG anti-virus and
> > Zone Alarm Firewall. Until yesterday we had few problems. My PC is still fine
> > but suddenly IE7 on the laptop cannot display web pages.
> >
> > The wireless connection still appears to be fine with an excellent signal.
> > The Router's diagnostic's log recognises the laptop switching on and sends
> > the usual acknowledgement. I have disabled the laptop's connection and
> > re-enabled it. I have also rebooted the wireless router.
> >
> > I have tried to follow advice given in other posts, and from the laptop I
> > have successfully pinged the Default Gateway Address and 212.58.226.232
> > (which is the BBC in London, I think).
> >
> > I have tried a wired connection from the laptop to the router but get
> > exactly the same results.
> >
> > It may be that I inadvertantly did something yesterday just prior to this
> > problem. I was sorting a performance issue between Word 2000 and Norton on
> > the laptop following the advice given in Article 329820 but it seemed to work
> > successfully. I then deleted a couple of redundant desktop icons. At this
> > point I am fairly sure (but could not swear to it) that IE7 was still
> > working. The only other thing I did was try out the bluetooth connection
> > between my new phone and the laptop. That seemed to go well so I tried to
> > send a picture from my phone to the laptop. That did not work so after a
> > couple of tries I gave up.
> >
> > Before switching off the laptop, I tried IE7 - but by this point the problem
> > was certainly evident.
> >
> > Sorry to go on at length but I have tried to be as comprehensive as possible.
> >
> > Suggestions would be welcome. The above trouble shooting that I have done
> > may suggest that I have a better understanding than I really do so please
> > keeps things as simple as possible. My Daughter goes off to university soon
> > so I need to get this sorted. (It's usually the kids who mess up their
> > parent's computers, not the other way round!). Many thanks.
> >

Hi
It can be a result of many mishaps.
First check the health of the Network, http://www.ezlan.net/debug.html
If ever thing checks OK and it does Not work, try this process.
http://www.ezlan.net/clean.html#refreshnet
Jack (MVP-Networking).

"Chris A." <(E-Mail Removed)> wrote in message
news:44A052C5-3D7B-48DF-9EEA-(E-Mail Removed)...
> The house has broadband (via cable). My PC has a wired connection to a
> wireless router; my Daughter's laptop has a wireless connection to the
> same
> router. We both use XP Home with all updates; both run AVG anti-virus and
> Zone Alarm Firewall. Until yesterday we had few problems. My PC is still
> fine
> but suddenly IE7 on the laptop cannot display web pages.
>
> The wireless connection still appears to be fine with an excellent signal.
> The Router's diagnostic's log recognises the laptop switching on and sends
> the usual acknowledgement. I have disabled the laptop's connection and
> re-enabled it. I have also rebooted the wireless router.
>
> I have tried to follow advice given in other posts, and from the laptop I
> have successfully pinged the Default Gateway Address and 212.58.226.232
> (which is the BBC in London, I think).
>
> I have tried a wired connection from the laptop to the router but get
> exactly the same results.
>
> It may be that I inadvertantly did something yesterday just prior to this
> problem. I was sorting a performance issue between Word 2000 and Norton on
> the laptop following the advice given in Article 329820 but it seemed to
> work
> successfully. I then deleted a couple of redundant desktop icons. At this
> point I am fairly sure (but could not swear to it) that IE7 was still
> working. The only other thing I did was try out the bluetooth connection
> between my new phone and the laptop. That seemed to go well so I tried to
> send a picture from my phone to the laptop. That did not work so after a
> couple of tries I gave up.
>
> Before switching off the laptop, I tried IE7 - but by this point the
> problem
> was certainly evident.
>
> Sorry to go on at length but I have tried to be as comprehensive as
> possible.
>
> Suggestions would be welcome. The above trouble shooting that I have done
> may suggest that I have a better understanding than I really do so please
> keeps things as simple as possible. My Daughter goes off to university
> soon
> so I need to get this sorted. (It's usually the kids who mess up their
> parent's computers, not the other way round!). Many thanks.
>

Hi Jack

Thank you for these links. I will be working through the suggestions given
over the next few days and will report back.

Chris.

"Jack (MVP-Networking)." wrote:

> Hi
> It can be a result of many mishaps.
> First check the health of the Network, http://www.ezlan.net/debug.html
> If ever thing checks OK and it does Not work, try this process.
> http://www.ezlan.net/clean.html#refreshnet
> Jack (MVP-Networking).
>
> "Chris A." <(E-Mail Removed)> wrote in message
> news:44A052C5-3D7B-48DF-9EEA-(E-Mail Removed)...
> > The house has broadband (via cable). My PC has a wired connection to a
> > wireless router; my Daughter's laptop has a wireless connection to the
> > same
> > router. We both use XP Home with all updates; both run AVG anti-virus and
> > Zone Alarm Firewall. Until yesterday we had few problems. My PC is still
> > fine
> > but suddenly IE7 on the laptop cannot display web pages.
> >
> > The wireless connection still appears to be fine with an excellent signal.
> > The Router's diagnostic's log recognises the laptop switching on and sends
> > the usual acknowledgement. I have disabled the laptop's connection and
> > re-enabled it. I have also rebooted the wireless router.
> >
> > I have tried to follow advice given in other posts, and from the laptop I
> > have successfully pinged the Default Gateway Address and 212.58.226.232
> > (which is the BBC in London, I think).
> >
> > I have tried a wired connection from the laptop to the router but get
> > exactly the same results.
> >
> > It may be that I inadvertantly did something yesterday just prior to this
> > problem. I was sorting a performance issue between Word 2000 and Norton on
> > the laptop following the advice given in Article 329820 but it seemed to
> > work
> > successfully. I then deleted a couple of redundant desktop icons. At this
> > point I am fairly sure (but could not swear to it) that IE7 was still
> > working. The only other thing I did was try out the bluetooth connection
> > between my new phone and the laptop. That seemed to go well so I tried to
> > send a picture from my phone to the laptop. That did not work so after a
> > couple of tries I gave up.
> >
> > Before switching off the laptop, I tried IE7 - but by this point the
> > problem
> > was certainly evident.
> >
> > Sorry to go on at length but I have tried to be as comprehensive as
> > possible.
> >
> > Suggestions would be welcome. The above trouble shooting that I have done
> > may suggest that I have a better understanding than I really do so please
> > keeps things as simple as possible. My Daughter goes off to university
> > soon
> > so I need to get this sorted. (It's usually the kids who mess up their
> > parent's computers, not the other way round!). Many thanks.
> >
>
>

Hi Jack

Worked through steps/checks/fixes suggested in the links provided.
Everything checked out ok and the fixes made no difference. It rather looked
like a re-install of IE7 would be needed. However, given that I had been
messing with with Norton(albeit a disabled Norton) just prior to the problem,
I thought I would look at that again before going any further. I unistalled
Norton completely and that seems to have done the trick. No idea why!

Nonetheless, I am grateful for your help and have learned some useful stuff
along the way which may come in useful again some day.

Regards

Chris.

"Jack (MVP-Networking)." wrote:

> Hi
> It can be a result of many mishaps.
> First check the health of the Network, http://www.ezlan.net/debug.html
> If ever thing checks OK and it does Not work, try this process.
> http://www.ezlan.net/clean.html#refreshnet
> Jack (MVP-Networking).
>
> "Chris A." <(E-Mail Removed)> wrote in message
> news:44A052C5-3D7B-48DF-9EEA-(E-Mail Removed)...
> > The house has broadband (via cable). My PC has a wired connection to a
> > wireless router; my Daughter's laptop has a wireless connection to the
> > same
> > router. We both use XP Home with all updates; both run AVG anti-virus and
> > Zone Alarm Firewall. Until yesterday we had few problems. My PC is still
> > fine
> > but suddenly IE7 on the laptop cannot display web pages.
> >
> > The wireless connection still appears to be fine with an excellent signal.
> > The Router's diagnostic's log recognises the laptop switching on and sends
> > the usual acknowledgement. I have disabled the laptop's connection and
> > re-enabled it. I have also rebooted the wireless router.
> >
> > I have tried to follow advice given in other posts, and from the laptop I
> > have successfully pinged the Default Gateway Address and 212.58.226.232
> > (which is the BBC in London, I think).
> >
> > I have tried a wired connection from the laptop to the router but get
> > exactly the same results.
> >
> > It may be that I inadvertantly did something yesterday just prior to this
> > problem. I was sorting a performance issue between Word 2000 and Norton on
> > the laptop following the advice given in Article 329820 but it seemed to
> > work
> > successfully. I then deleted a couple of redundant desktop icons. At this
> > point I am fairly sure (but could not swear to it) that IE7 was still
> > working. The only other thing I did was try out the bluetooth connection
> > between my new phone and the laptop. That seemed to go well so I tried to
> > send a picture from my phone to the laptop. That did not work so after a
> > couple of tries I gave up.
> >
> > Before switching off the laptop, I tried IE7 - but by this point the
> > problem
> > was certainly evident.
> >
> > Sorry to go on at length but I have tried to be as comprehensive as
> > possible.
> >
> > Suggestions would be welcome. The above trouble shooting that I have done
> > may suggest that I have a better understanding than I really do so please
> > keeps things as simple as possible. My Daughter goes off to university
> > soon
> > so I need to get this sorted. (It's usually the kids who mess up their
> > parent's computers, not the other way round!). Many thanks.
> >
>
>