wireless connected, but browser says no connection

I was redirected to this forum. My son runs XP on a laptop. Recently it
stopped accessing the internet. He advises it was after an update failed to
properly install, but he cannot tell me which one. The computer reports a
wireless connection and all of our other computers easly access the internet
from the router. Any browser, however, cannot see the connection. Ideas?

"Brian" wrote:

> I was redirected to this forum. My son runs XP on a laptop. Recently it
> stopped accessing the internet. He advises it was after an update failed to
> properly install, but he cannot tell me which one. The computer reports a
> wireless connection and all of our other computers easly access the internet
> from the router. Any browser, however, cannot see the connection. Ideas?

Brian
Can you access the router webpage from that laptop?
Open the IE browser and type in the Address bar 192.168.1.1 click [OK] or
Hit Enter and run the wizard for the wireless.
Does it connect to the internet if wired to the Router?
4 steps to set up your home wireless network
http://www.microsoft.com/athome/more...lesssetup.mspx
HTH,
nass
---
http://www.nasstec.co.uk

Nass: Yes, I am able to access the router from the affected laptop. I have
it pulled up at the moment. There appears to be o issue with communication
from the computer to the router, and now it appears that IE7 also can
communicate with the router. Still no communication with the internet. (I
made sure that work offline is not selected).

"nass" wrote:

>
>
> "Brian" wrote:
>
> > I was redirected to this forum. My son runs XP on a laptop. Recently it
> > stopped accessing the internet. He advises it was after an update failed to
> > properly install, but he cannot tell me which one. The computer reports a
> > wireless connection and all of our other computers easly access the internet
> > from the router. Any browser, however, cannot see the connection. Ideas?
>
> Brian
> Can you access the router webpage from that laptop?
> Open the IE browser and type in the Address bar 192.168.1.1 click [OK] or
> Hit Enter and run the wizard for the wireless.
> Does it connect to the internet if wired to the Router?
> 4 steps to set up your home wireless network
> http://www.microsoft.com/athome/more...lesssetup.mspx
> HTH,
> nass
> ---
> http://www.nasstec.co.uk
>

Can you send us the ipconfig /all output from the laptop and one from the
other working Pc/Laptop.

"Brian" wrote:

> Nass: Yes, I am able to access the router from the affected laptop. I have
> it pulled up at the moment. There appears to be o issue with communication
> from the computer to the router, and now it appears that IE7 also can
> communicate with the router. Still no communication with the internet. (I
> made sure that work offline is not selected).
>
> "nass" wrote:
>
> >
> >
> > "Brian" wrote:
> >
> > > I was redirected to this forum. My son runs XP on a laptop. Recently it
> > > stopped accessing the internet. He advises it was after an update failed to
> > > properly install, but he cannot tell me which one. The computer reports a
> > > wireless connection and all of our other computers easly access the internet
> > > from the router. Any browser, however, cannot see the connection. Ideas?
> >
> > Brian
> > Can you access the router webpage from that laptop?
> > Open the IE browser and type in the Address bar 192.168.1.1 click [OK] or
> > Hit Enter and run the wizard for the wireless.
> > Does it connect to the internet if wired to the Router?
> > 4 steps to set up your home wireless network
> > http://www.microsoft.com/athome/more...lesssetup.mspx
> > HTH,
> > nass
> > ---
> > http://www.nasstec.co.uk
> >

Nass: Thanks for the follow up and patience. I do not know how to send you
such information or precisely how to caputer the output. I typed ipconfig \
all at a command prompt on both machines, however, and the material generated
was identical. I am not certain if this helps.

"nass" wrote:

>
> Can you send us the ipconfig /all output from the laptop and one from the
> other working Pc/Laptop.
>
> "Brian" wrote:
>
> > Nass: Yes, I am able to access the router from the affected laptop. I have
> > it pulled up at the moment. There appears to be o issue with communication
> > from the computer to the router, and now it appears that IE7 also can
> > communicate with the router. Still no communication with the internet. (I
> > made sure that work offline is not selected).
> >
> > "nass" wrote:
> >
> > >
> > >
> > > "Brian" wrote:
> > >
> > > > I was redirected to this forum. My son runs XP on a laptop. Recently it
> > > > stopped accessing the internet. He advises it was after an update failed to
> > > > properly install, but he cannot tell me which one. The computer reports a
> > > > wireless connection and all of our other computers easly access the internet
> > > > from the router. Any browser, however, cannot see the connection. Ideas?
> > >
> > > Brian
> > > Can you access the router webpage from that laptop?
> > > Open the IE browser and type in the Address bar 192.168.1.1 click [OK] or
> > > Hit Enter and run the wizard for the wireless.
> > > Does it connect to the internet if wired to the Router?
> > > 4 steps to set up your home wireless network
> > > http://www.microsoft.com/athome/more...lesssetup.mspx
> > > HTH,
> > > nass
> > > ---
> > > http://www.nasstec.co.uk
> > >

Brian wrote:
> Nass: Thanks for the follow up and patience. I do not know how to send you
> such information or precisely how to caputer the output. I typed ipconfig \
> all at a command prompt on both machines, however, and the material generated
> was identical. I am not certain if this helps.
>
> "nass" wrote:
>
>> Can you send us the ipconfig /all output from the laptop and one from the
>> other working Pc/Laptop.
>>
>> "Brian" wrote:
>>
>>> Nass: Yes, I am able to access the router from the affected laptop. I have
>>> it pulled up at the moment. There appears to be o issue with communication
>>> from the computer to the router, and now it appears that IE7 also can
>>> communicate with the router. Still no communication with the internet. (I
>>> made sure that work offline is not selected).
>>>
>>> "nass" wrote:
>>>
>>>>
>>>> "Brian" wrote:
>>>>
>>>>> I was redirected to this forum. My son runs XP on a laptop. Recently it
>>>>> stopped accessing the internet. He advises it was after an update failed to
>>>>> properly install, but he cannot tell me which one. The computer reports a
>>>>> wireless connection and all of our other computers easly access the internet
>>>>> from the router. Any browser, however, cannot see the connection. Ideas?
>>>> Brian
>>>> Can you access the router webpage from that laptop?
>>>> Open the IE browser and type in the Address bar 192.168.1.1 click [OK] or
>>>> Hit Enter and run the wizard for the wireless.
>>>> Does it connect to the internet if wired to the Router?
>>>> 4 steps to set up your home wireless network
>>>> http://www.microsoft.com/athome/more...lesssetup.mspx
>>>> HTH,
>>>> nass
>>>> ---
>>>> http://www.nasstec.co.uk
>>>>
Brian, do this:
Start-> run -> cmd <enter>
Then type
ipconfig /all > C:\ip.txt <enter>
exit <enter>

Now open the C:\ip.txt file and copy and paste the text into a reply.
Of course do this on the PC Nass wanted you to do it on. Thanks.

Hi - I've got exactly the same problem as Nass. Main PC running Vista, have
XP laptop which can connect and use IE, and other desktop running XP which
can connect to network (and can see router settings at 192.168.1.1) but IE
doesn't work.

ipcongig/all pasted below. Can you advise?

XP LAPTOP CAN GET INTERNET
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : 4P3LX3J
Primary Dns Suffix . . . . . . . : ads.rnib.org.uk
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ads.rnib.org.uk
tiscali.co.uk
rnib.org.uk
org.uk

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit
Cont
roller #2
Physical Address. . . . . . . . . : 00-21-70-A3-C0-A5

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : tiscali.co.uk
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG
Networ
k Connection #2
Physical Address. . . . . . . . . : 00-1F-3C-A5-C6-57
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 10 October 2008 13:55:59
Lease Expires . . . . . . . . . . : 11 October 2008 13:55:59

XP DESKTOP CANNOT GET INTERNET
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Nicholas_2>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : nicholas-5ga3ed
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Belkin Wireless G Plus MIMO USB
Netw
ork Adapter
Physical Address. . . . . . . . . : 00-1C-DF-D7-3E-AC
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :

"Nicholas J" wrote:

> Hi - I've got exactly the same problem as Nass. Main PC running Vista, have
> XP laptop which can connect and use IE, and other desktop running XP which
> can connect to network (and can see router settings at 192.168.1.1) but IE
> doesn't work.
>
> ipcongig/all pasted below. Can you advise?
>
> XP LAPTOP CAN GET INTERNET
> Microsoft Windows XP [Version 5.1.2600]
> (C) Copyright 1985-2001 Microsoft Corp.
>
> C:\>ipconfig/all
>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : 4P3LX3J
> Primary Dns Suffix . . . . . . . : ads.rnib.org.uk
> Node Type . . . . . . . . . . . . : Hybrid
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
> DNS Suffix Search List. . . . . . : ads.rnib.org.uk
> tiscali.co.uk
> rnib.org.uk
> org.uk
>
> Ethernet adapter Local Area Connection:
>
> Media State . . . . . . . . . . . : Media disconnected
> Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit
> Cont
> roller #2
> Physical Address. . . . . . . . . : 00-21-70-A3-C0-A5
>
> Ethernet adapter Wireless Network Connection:
>
> Connection-specific DNS Suffix . : tiscali.co.uk
> Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG
> Networ
> k Connection #2
> Physical Address. . . . . . . . . : 00-1F-3C-A5-C6-57
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.1.4
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.1.1
> DHCP Server . . . . . . . . . . . : 192.168.1.1
> DNS Servers . . . . . . . . . . . : 192.168.1.1
> Lease Obtained. . . . . . . . . . : 10 October 2008 13:55:59
> Lease Expires . . . . . . . . . . : 11 October 2008 13:55:59
>
> XP DESKTOP CANNOT GET INTERNET
> Microsoft Windows XP [Version 5.1.2600]
> (C) Copyright 1985-2001 Microsoft Corp.
>
> C:\Documents and Settings\Nicholas_2>ipconfig/all
>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : nicholas-5ga3ed
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Unknown
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
>
> Ethernet adapter Wireless Network Connection 3:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Belkin Wireless G Plus MIMO USB
> Netw
> ork Adapter
> Physical Address. . . . . . . . . : 00-1C-DF-D7-3E-AC
> Dhcp Enabled. . . . . . . . . . . : No
> IP Address. . . . . . . . . . . . : 192.168.1.100
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . :


I'm not sure if you are aware of these DNS provider or they just there!
ads.rnib.org.uk
= > tiscali.co.uk
= > rnib.org.uk
= > org.uk
If your provider Tiscali.co.uk and they given you the DNS then I can
understand that but what the rest doing there.
If Tiscali is assigning an Auto IP and DNS then there is no need for the
above to be there, so remove them from the DNS entry and make sure the
Machine is getting an Automatic IP address by reading this Article and also
make sure the Riuter is dishing out anAuto IPs for the machine(s).
http://www.microsoft.com/windowsxp/u...02march04.mspx
Set up a wireless network
http://www.microsoft.com/windowsxp/u.../wireless.mspx

HTH,
nass
---
http://www.nasstec.co.uk

Hi - thanks for replying.

Tiscali is my ISP. The other DNS entries are to do with my employer - it's a
work laptop and needs to be able to plug into the office network by wire.
Also has 3G card. However, we're talking about the laptop which does connect
happily to my home wireless network which is housed on my first desktop PC.

The problem is my second desktop PC, that's the short ipconfig/all entry
pasted in my previous post. It can see the network, and with 192.168.1.1 I
can see the router settings. However when I open IE6 it says it cannot
connect to the internet. Have tried the XP network diagnostic which just says
speak to your ISP and / or router provider. Any advice on settings on the
second desktop PC?

Thanks



"nass" wrote:

>
>
> "Nicholas J" wrote:
>
> > Hi - I've got exactly the same problem as Nass. Main PC running Vista, have
> > XP laptop which can connect and use IE, and other desktop running XP which
> > can connect to network (and can see router settings at 192.168.1.1) but IE
> > doesn't work.
> >
> > ipcongig/all pasted below. Can you advise?
> >
> > XP LAPTOP CAN GET INTERNET
> > Microsoft Windows XP [Version 5.1.2600]
> > (C) Copyright 1985-2001 Microsoft Corp.
> >
> > C:\>ipconfig/all
> >
> > Windows IP Configuration
> >
> > Host Name . . . . . . . . . . . . : 4P3LX3J
> > Primary Dns Suffix . . . . . . . : ads.rnib.org.uk
> > Node Type . . . . . . . . . . . . : Hybrid
> > IP Routing Enabled. . . . . . . . : No
> > WINS Proxy Enabled. . . . . . . . : No
> > DNS Suffix Search List. . . . . . : ads.rnib.org.uk
> > tiscali.co.uk
> > rnib.org.uk
> > org.uk
> >
> > Ethernet adapter Local Area Connection:
> >
> > Media State . . . . . . . . . . . : Media disconnected
> > Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit
> > Cont
> > roller #2
> > Physical Address. . . . . . . . . : 00-21-70-A3-C0-A5
> >
> > Ethernet adapter Wireless Network Connection:
> >
> > Connection-specific DNS Suffix . : tiscali.co.uk
> > Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG
> > Networ
> > k Connection #2
> > Physical Address. . . . . . . . . : 00-1F-3C-A5-C6-57
> > Dhcp Enabled. . . . . . . . . . . : Yes
> > Autoconfiguration Enabled . . . . : Yes
> > IP Address. . . . . . . . . . . . : 192.168.1.4
> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > Default Gateway . . . . . . . . . : 192.168.1.1
> > DHCP Server . . . . . . . . . . . : 192.168.1.1
> > DNS Servers . . . . . . . . . . . : 192.168.1.1
> > Lease Obtained. . . . . . . . . . : 10 October 2008 13:55:59
> > Lease Expires . . . . . . . . . . : 11 October 2008 13:55:59
> >
> > XP DESKTOP CANNOT GET INTERNET
> > Microsoft Windows XP [Version 5.1.2600]
> > (C) Copyright 1985-2001 Microsoft Corp.
> >
> > C:\Documents and Settings\Nicholas_2>ipconfig/all
> >
> > Windows IP Configuration
> >
> > Host Name . . . . . . . . . . . . : nicholas-5ga3ed
> > Primary Dns Suffix . . . . . . . :
> > Node Type . . . . . . . . . . . . : Unknown
> > IP Routing Enabled. . . . . . . . : No
> > WINS Proxy Enabled. . . . . . . . : No
> >
> > Ethernet adapter Wireless Network Connection 3:
> >
> > Connection-specific DNS Suffix . :
> > Description . . . . . . . . . . . : Belkin Wireless G Plus MIMO USB
> > Netw
> > ork Adapter
> > Physical Address. . . . . . . . . : 00-1C-DF-D7-3E-AC
> > Dhcp Enabled. . . . . . . . . . . : No
> > IP Address. . . . . . . . . . . . : 192.168.1.100
> > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > Default Gateway . . . . . . . . . :
>
>
> I'm not sure if you are aware of these DNS provider or they just there!
> ads.rnib.org.uk
> = > tiscali.co.uk
> = > rnib.org.uk
> = > org.uk
> If your provider Tiscali.co.uk and they given you the DNS then I can
> understand that but what the rest doing there.
> If Tiscali is assigning an Auto IP and DNS then there is no need for the
> above to be there, so remove them from the DNS entry and make sure the
> Machine is getting an Automatic IP address by reading this Article and also
> make sure the Riuter is dishing out anAuto IPs for the machine(s).
> http://www.microsoft.com/windowsxp/u...02march04.mspx
> Set up a wireless network
> http://www.microsoft.com/windowsxp/u.../wireless.mspx
>
> HTH,
> nass
> ---
> http://www.nasstec.co.uk
>

Should also have added that the 'problem' PC could see the network but not
connect to until I specified a static IP address (192.168.1.100) on it and
the router. With that IP address it connected but as I say IE6 isn't working.

"Nicholas J" wrote:

> Hi - thanks for replying.
>
> Tiscali is my ISP. The other DNS entries are to do with my employer - it's a
> work laptop and needs to be able to plug into the office network by wire.
> Also has 3G card. However, we're talking about the laptop which does connect
> happily to my home wireless network which is housed on my first desktop PC.
>
> The problem is my second desktop PC, that's the short ipconfig/all entry
> pasted in my previous post. It can see the network, and with 192.168.1.1 I
> can see the router settings. However when I open IE6 it says it cannot
> connect to the internet. Have tried the XP network diagnostic which just says
> speak to your ISP and / or router provider. Any advice on settings on the
> second desktop PC?
>
> Thanks
>
>
>
> "nass" wrote:
>
> >
> >
> > "Nicholas J" wrote:
> >
> > > Hi - I've got exactly the same problem as Nass. Main PC running Vista, have
> > > XP laptop which can connect and use IE, and other desktop running XP which
> > > can connect to network (and can see router settings at 192.168.1.1) but IE
> > > doesn't work.
> > >
> > > ipcongig/all pasted below. Can you advise?
> > >
> > > XP LAPTOP CAN GET INTERNET
> > > Microsoft Windows XP [Version 5.1.2600]
> > > (C) Copyright 1985-2001 Microsoft Corp.
> > >
> > > C:\>ipconfig/all
> > >
> > > Windows IP Configuration
> > >
> > > Host Name . . . . . . . . . . . . : 4P3LX3J
> > > Primary Dns Suffix . . . . . . . : ads.rnib.org.uk
> > > Node Type . . . . . . . . . . . . : Hybrid
> > > IP Routing Enabled. . . . . . . . : No
> > > WINS Proxy Enabled. . . . . . . . : No
> > > DNS Suffix Search List. . . . . . : ads.rnib.org.uk
> > > tiscali.co.uk
> > > rnib.org.uk
> > > org.uk
> > >
> > > Ethernet adapter Local Area Connection:
> > >
> > > Media State . . . . . . . . . . . : Media disconnected
> > > Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit
> > > Cont
> > > roller #2
> > > Physical Address. . . . . . . . . : 00-21-70-A3-C0-A5
> > >
> > > Ethernet adapter Wireless Network Connection:
> > >
> > > Connection-specific DNS Suffix . : tiscali.co.uk
> > > Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG
> > > Networ
> > > k Connection #2
> > > Physical Address. . . . . . . . . : 00-1F-3C-A5-C6-57
> > > Dhcp Enabled. . . . . . . . . . . : Yes
> > > Autoconfiguration Enabled . . . . : Yes
> > > IP Address. . . . . . . . . . . . : 192.168.1.4
> > > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > > Default Gateway . . . . . . . . . : 192.168.1.1
> > > DHCP Server . . . . . . . . . . . : 192.168.1.1
> > > DNS Servers . . . . . . . . . . . : 192.168.1.1
> > > Lease Obtained. . . . . . . . . . : 10 October 2008 13:55:59
> > > Lease Expires . . . . . . . . . . : 11 October 2008 13:55:59
> > >
> > > XP DESKTOP CANNOT GET INTERNET
> > > Microsoft Windows XP [Version 5.1.2600]
> > > (C) Copyright 1985-2001 Microsoft Corp.
> > >
> > > C:\Documents and Settings\Nicholas_2>ipconfig/all
> > >
> > > Windows IP Configuration
> > >
> > > Host Name . . . . . . . . . . . . : nicholas-5ga3ed
> > > Primary Dns Suffix . . . . . . . :
> > > Node Type . . . . . . . . . . . . : Unknown
> > > IP Routing Enabled. . . . . . . . : No
> > > WINS Proxy Enabled. . . . . . . . : No
> > >
> > > Ethernet adapter Wireless Network Connection 3:
> > >
> > > Connection-specific DNS Suffix . :
> > > Description . . . . . . . . . . . : Belkin Wireless G Plus MIMO USB
> > > Netw
> > > ork Adapter
> > > Physical Address. . . . . . . . . : 00-1C-DF-D7-3E-AC
> > > Dhcp Enabled. . . . . . . . . . . : No
> > > IP Address. . . . . . . . . . . . : 192.168.1.100
> > > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > > Default Gateway . . . . . . . . . :
> >
> >
> > I'm not sure if you are aware of these DNS provider or they just there!
> > ads.rnib.org.uk
> > = > tiscali.co.uk
> > = > rnib.org.uk
> > = > org.uk
> > If your provider Tiscali.co.uk and they given you the DNS then I can
> > understand that but what the rest doing there.
> > If Tiscali is assigning an Auto IP and DNS then there is no need for the
> > above to be there, so remove them from the DNS entry and make sure the
> > Machine is getting an Automatic IP address by reading this Article and also
> > make sure the Riuter is dishing out anAuto IPs for the machine(s).
> > http://www.microsoft.com/windowsxp/u...02march04.mspx
> > Set up a wireless network
> > http://www.microsoft.com/windowsxp/u.../wireless.mspx
> >
> > HTH,
> > nass
> > ---
> > http://www.nasstec.co.uk
> >