WinXP fails DNS requests through Netgear 834G

Hi,

I have absoloutely no idea what is going on. As far as I know I have not
changed anything. I had been having trouble getting the router to
connect to ADSL through PlusNet, I kept getting the messages "LCP DOWN",
so I was going to try PPP logging using the netsh command. The microsoft
article said that the Routing and Remote Access Service (RRAS) must be
restarted, so I had been looking at services.msc. I could not start this
service and I dont think that I changed anything in any of the other
services.

I can successfully access the router and if I do a DNS lookup through the
interface then it successfully looks up the ip address. I can then put
this in the browser and it will readily download from the requested web
site, if I put the web site name in the normal way then I just get the
default microft error messsage.

I have tried "ipconfig /release" and "ipconfig /renew" but that does not
help. I have also tried changing the local area connection from "Obtain
DNS Server address automatically" to entering the DNS addresses seen from
the Router Status page into Preferred and Alternate DNS server. This
also doesnt work.

Here are the results from ipconfig:



Windows IP Configuration



Host Name . . . . . . . . . . . . : peters-computer

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 2:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller #2

Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 3Com 3C920B-EMB Integrated
Fast Ethernet Controller

Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : 20 September 2004 00:31:35

Lease Expires . . . . . . . . . . : 23 September 2004 00:31:35

"Stone Free"
<spam_KillKillKillstone_freeNoSpamPleaseWereBritis (E-Mail Removed)> wrote in
message news:Xns956A6D89E2B1FspamKillKillKillston@216.168. 3.50...
> Hi,
>
> I have absoloutely no idea what is going on. As far as I know I have not
> changed anything. I had been having trouble getting the router to
> connect to ADSL through PlusNet, I kept getting the messages "LCP DOWN",
> so I was going to try PPP logging using the netsh command. The microsoft
> article said that the Routing and Remote Access Service (RRAS) must be
> restarted, so I had been looking at services.msc. I could not start this
> service and I dont think that I changed anything in any of the other
> services.
<snip>
This could be a complete red herring, as I am far from a networking expert,
but is your DNS Client service running? I was following some tweaking tips
a few days ago that included turning off this service. Perhaps
unsurprisingly all my web access went AWOL. I restarted the service and
bingo, all was well again.

"Tiny Tim" <_(E-Mail Removed)> wrote in
news:414eac45$0$17961$(E-Mail Removed):
> This could be a complete red herring, as I am far from a networking
> expert, but is your DNS Client service running? I was following some
> tweaking tips a few days ago that included turning off this service.
> Perhaps unsurprisingly all my web access went AWOL. I restarted the
> service and bingo, all was well again.
>
Yes, I had looked at that and it was running.

On Mon, 20 Sep 2004 10:24:20 -0000, Stone Free
<spam_KillKillKillstone_freeNoSpamPleaseWereBritis (E-Mail Removed)>
wrote:

>"Tiny Tim" <_(E-Mail Removed)> wrote in
>news:414eac45$0$17961$(E-Mail Removed):
>> This could be a complete red herring, as I am far from a networking
>> expert, but is your DNS Client service running? I was following some
>> tweaking tips a few days ago that included turning off this service.
>> Perhaps unsurprisingly all my web access went AWOL. I restarted the
>> service and bingo, all was well again.
>>
>Yes, I had looked at that and it was running.

Hi there,


Some other things to look at:

have you specified different DNS on your NIC compared to your router?
Do you have port 53 accepting UDP traffic (this is the DNS port)? Is
it possible to try a different machine?

kind regards

Luke
--
| Luke Horwath Broadband Solutions
| Comms team for Home & Business
| PlusNet Plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+

[posted and mailed]

PlusNet Support <(E-Mail Removed)> wrote in
news:(E-Mail Removed):
> Hi there,
>
>
> Some other things to look at:
>
> have you specified different DNS on your NIC compared to your router?
I don't know how to do this, so I would say no.
> Do you have port 53 accepting UDP traffic (this is the DNS port)?
I tried disabling Kerio and re-enabling the Windows XP (Sp2) firewall, so I
dont think port 53 is disabled.
>Is it possible to try a different machine?
Unfortunately the NIC is intergrated on the motherboard so I cant try this
in the other computer, it has also had its hard drive canablisd for the new
pc so I would have to transfer it back to get it working.

Stone Free wrote:

> [posted and mailed]
>
> PlusNet Support <(E-Mail Removed)> wrote in
> news:(E-Mail Removed):
>
>>Hi there,
>>
>>
>>Some other things to look at:
>>
>>have you specified different DNS on your NIC compared to your router?
>
> I don't know how to do this, so I would say no.
>
>>Do you have port 53 accepting UDP traffic (this is the DNS port)?
>
> I tried disabling Kerio and re-enabling the Windows XP (Sp2) firewall, so I
> dont think port 53 is disabled.
>
>>Is it possible to try a different machine?
>
> Unfortunately the NIC is intergrated on the motherboard so I cant try this
> in the other computer, it has also had its hard drive canablisd for the new
> pc so I would have to transfer it back to get it working.

Looks from your ipconfig output that you've got your PC set up to usethe
Netgear as a DNS relay. I don't know anything about the 834G but is it
possible you've turned off the DNS relay option? (I'm assuming it can
act as a dns relay?)

If I were you I'd try manually entering the DNS entries on your NIC, not
sure what plusnet's DNS servers are, but your router seems to know them
- try looking through the router config.

--
Meurig
(http://xboxmods.meurig.com)

Meurig Freeman <meurig2@*NoSpam*doublegeek.com> wrote in
news:414ee556$0$22762$(E-Mail Removed):
> Looks from your ipconfig output that you've got your PC set up to
> usethe Netgear as a DNS relay. I don't know anything about the 834G
> but is it possible you've turned off the DNS relay option? (I'm
> assuming it can act as a dns relay?)
>
> If I were you I'd try manually entering the DNS entries on your NIC,
> not sure what plusnet's DNS servers are, but your router seems to know
> them - try looking through the router config.
I tried entering the plusnet DNS servers from the Router Status page into
Preferred and Alternate DNS server, but that didnt work. Its as if windows
not even trying to talk to the router for DNS lookups.

Stone Free wrote:
> Meurig Freeman <meurig2@*NoSpam*doublegeek.com> wrote in
> news:414ee556$0$22762$(E-Mail Removed):
>
>>Looks from your ipconfig output that you've got your PC set up to
>>usethe Netgear as a DNS relay. I don't know anything about the 834G
>>but is it possible you've turned off the DNS relay option? (I'm
>>assuming it can act as a dns relay?)
>>
>>If I were you I'd try manually entering the DNS entries on your NIC,
>>not sure what plusnet's DNS servers are, but your router seems to know
>>them - try looking through the router config.
>
> I tried entering the plusnet DNS servers from the Router Status page into
> Preferred and Alternate DNS server, but that didnt work. Its as if windows
> not even trying to talk to the router for DNS lookups.

I don't mean entering them on the router, looks like they're working
fine on the router, problem is the router isn't passing the info on to
the PC correctly.

Try entering them on your PC manually instead. (control panel, network
connections, right clickyour connection, select internet protocol
(TCP/IP), click properties, and manually enter the DNS entries there.

--
Meurig
(http://xboxmods.meurig.com)

Meurig Freeman <meurig2@*NoSpam*doublegeek.com> wrote in
news:414eef5b$0$22749$(E-Mail Removed):

> Stone Free wrote:
>> Meurig Freeman <meurig2@*NoSpam*doublegeek.com> wrote in
>> news:414ee556$0$22762$(E-Mail Removed):
>>
>>>Looks from your ipconfig output that you've got your PC set up to
>>>usethe Netgear as a DNS relay. I don't know anything about the 834G
>>>but is it possible you've turned off the DNS relay option? (I'm
>>>assuming it can act as a dns relay?)
>>>
>>>If I were you I'd try manually entering the DNS entries on your NIC,
>>>not sure what plusnet's DNS servers are, but your router seems to
>>>know them - try looking through the router config.
>>
>> I tried entering the plusnet DNS servers from the Router Status page
>> into Preferred and Alternate DNS server, but that didnt work. Its as
>> if windows not even trying to talk to the router for DNS lookups.
>
> I don't mean entering them on the router, looks like they're working
> fine on the router, problem is the router isn't passing the info on to
> the PC correctly.
Nor do I, what I mean is that the IP addresses of the two DNS servers are
displayed on the Router Status Page, and I then took these numbers and
entered them in the TCP/IP settings for "Local Area Connection", but
unfortunately the behaviour stayed the same.

Stone Free wrote:

> Meurig Freeman <meurig2@*NoSpam*doublegeek.com> wrote in
> news:414eef5b$0$22749$(E-Mail Removed):
>
>
>>Stone Free wrote:
>>
>>>Meurig Freeman <meurig2@*NoSpam*doublegeek.com> wrote in
>>>news:414ee556$0$22762$(E-Mail Removed) :
>>>
>>>
>>>>Looks from your ipconfig output that you've got your PC set up to
>>>>usethe Netgear as a DNS relay. I don't know anything about the 834G
>>>>but is it possible you've turned off the DNS relay option? (I'm
>>>>assuming it can act as a dns relay?)
>>>>
>>>>If I were you I'd try manually entering the DNS entries on your NIC,
>>>>not sure what plusnet's DNS servers are, but your router seems to
>>>>know them - try looking through the router config.
>>>
>>>I tried entering the plusnet DNS servers from the Router Status page
>>>into Preferred and Alternate DNS server, but that didnt work. Its as
>>>if windows not even trying to talk to the router for DNS lookups.
>>
>>I don't mean entering them on the router, looks like they're working
>>fine on the router, problem is the router isn't passing the info on to
>>the PC correctly.
>
> Nor do I, what I mean is that the IP addresses of the two DNS servers are
> displayed on the Router Status Page, and I then took these numbers and
> entered them in the TCP/IP settings for "Local Area Connection", but
> unfortunately the behaviour stayed the same.

Sorry, I misunderstood. I'm afraid I've no more suggestions.

--
Meurig
(http://xboxmods.meurig.com)