WinFax not working with broadband

Just been connected using PlusNet (1st class service so far BTW), but now
having problems faxing using WinFax which worked OK before.

Upon sending from WinFax it immediately complains that the line is busy,
although it clearly isn't. WinFax is set to detect busy tone. The cable is
connected from the voice/fax modem to the telephone socket of the
microfilter.

Any idea what is going on?

Cheers.

It sounds like there may be some sort of problem with the microfilter. Do
you have a phone connected in there somewhere as well - if so, where/how and
what happens if that and any other devices apart from both modems (ordinary
and ADSL) are disconnected? Have you tried dialling out using
HyperTerminal - does that detect a busy line as soon as it attempts to dial
as well?

I've used both Winfax Pro 10.03 and Talkworks Pro 3 with my V90 modem and
both work fine even though I'm with Plusnet for ADSL.

Paul Murphy

"JoeJoe" <(E-Mail Removed)> wrote in message
news:axNvc.10979$(E-Mail Removed)...
> Just been connected using PlusNet (1st class service so far BTW), but now
> having problems faxing using WinFax which worked OK before.
>
> Upon sending from WinFax it immediately complains that the line is busy,
> although it clearly isn't. WinFax is set to detect busy tone. The cable is
> connected from the voice/fax modem to the telephone socket of the
> microfilter.
>
> Any idea what is going on?
>
> Cheers.
>
>

In an earlier contribution to this discussion,
JoeJoe <(E-Mail Removed)> wrote:

> Just been connected using PlusNet (1st class service so far BTW), but
> now having problems faxing using WinFax which worked OK before.
>
> Upon sending from WinFax it immediately complains that the line is
> busy, although it clearly isn't. WinFax is set to detect busy tone.
> The cable is connected from the voice/fax modem to the telephone
> socket of the microfilter.
>
> Any idea what is going on?
>
> Cheers.

Can you clarify what you mean by "busy". Does your fax modem actually dial
the remote number and report that it cannot connect because there is an
engaged tone? Or does it fail to dial at all because it can't detect a dial
tone? If the former, have you dialled the number manually from a normal
phone and verified that it is *not* busy?

Does it work if you temporarily halt your ADSL connection? If so, I would
suspect the micro-filter and try a different one or - better still - replace
your master socket faceplate with an ADSL filtered faceplate, and get rid of
the micro-filters.
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

In an earlier contribution to this discussion,
Tiscali Tim <(E-Mail Removed)> wrote:

> In an earlier contribution to this discussion,
> JoeJoe <(E-Mail Removed)> wrote:
>
>> Just been connected using PlusNet (1st class service so far BTW), but
>> now having problems faxing using WinFax which worked OK before.
>>
>> Upon sending from WinFax it immediately complains that the line is
>> busy, although it clearly isn't. WinFax is set to detect busy tone.
>> The cable is connected from the voice/fax modem to the telephone
>> socket of the microfilter.
>>
>> Any idea what is going on?
>>
>> Cheers.
>
> Can you clarify what you mean by "busy". Does your fax modem actually
> dial the remote number and report that it cannot connect because
> there is an engaged tone? Or does it fail to dial at all because it
> can't detect a dial tone? If the former, have you dialled the number
> manually from a normal phone and verified that it is *not* busy?
>
> Does it work if you temporarily halt your ADSL connection? If so, I
> would suspect the micro-filter and try a different one or - better
> still - replace your master socket faceplate with an ADSL filtered
> faceplate, and get rid of the micro-filters.

A further thought . . .

I've just looked at my Fax settings in Outlook (I'm using Symantec WinFax
Starter Edition 2 which is probably broadly similar to yours). In the modem
settings, there is a checkbox for "Detect Dial Tone". If your fax modem
isn't getting as far as dialling you could uncheck that box. If you do that,
you must make sure that the phone line isn't being used (e.g. someone using
a handset plugged into a different extension socket) before trying to send a
fax - because the modem will dial out over the top of their conversation
without caring!
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

"Tiscali Tim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In an earlier contribution to this discussion,
> JoeJoe <(E-Mail Removed)> wrote:
>
> > Just been connected using PlusNet (1st class service so far BTW), but
> > now having problems faxing using WinFax which worked OK before.
> >
> > Upon sending from WinFax it immediately complains that the line is
> > busy, although it clearly isn't. WinFax is set to detect busy tone.
> > The cable is connected from the voice/fax modem to the telephone
> > socket of the microfilter.
> >
> > Any idea what is going on?
> >
> > Cheers.
>
> Can you clarify what you mean by "busy". Does your fax modem actually dial
> the remote number and report that it cannot connect because there is an
> engaged tone? Or does it fail to dial at all because it can't detect a
dial
> tone? If the former, have you dialled the number manually from a normal
> phone and verified that it is *not* busy?

WinFax dials the number, and I can hear that the line is not engaged, nut it
pretty much immediately reports "Line busy" and proceeds to retry dialling.

I tried to dial the same number from my phone and can verify with 100%
certainty that the line is not engaged when WinFax reports that it is.

> Does it work if you temporarily halt your ADSL connection? If so, I would
> suspect the micro-filter and try a different one or - better still -
replace
> your master socket faceplate with an ADSL filtered faceplate, and get rid
of
> the micro-filters.

I tried both:
1. Unplugging the ADSL plug from, leaving the telephone (modem) plugged in.
2. Plugging the modem directly to the wall socket without the microfilter.
3. Using another microfilter (both my MF work OK with my phone)

and all resulted in the same problem.

Any more thoughts?

"Paul Murphy" <(E-Mail Removed)> wrote in message
news:sRNvc.10537$(E-Mail Removed)...
> It sounds like there may be some sort of problem with the microfilter. Do
> you have a phone connected in there somewhere as well - if so, where/how
and
> what happens if that and any other devices apart from both modems
(ordinary
> and ADSL) are disconnected? Have you tried dialling out using
> HyperTerminal - does that detect a busy line as soon as it attempts to
dial
> as well?

I tried to use another microfilter (both are new, work OK otherwise, and are
of different make), but experience the same problem.
Following your advice I tried to dial using HyperTerminal, and it also
claims that the line is busy when it clearly isn't...

"Tiscali Tim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In an earlier contribution to this discussion,
> Tiscali Tim <(E-Mail Removed)> wrote:
>
> > In an earlier contribution to this discussion,
> > JoeJoe <(E-Mail Removed)> wrote:
> >
> >> Just been connected using PlusNet (1st class service so far BTW), but
> >> now having problems faxing using WinFax which worked OK before.
> >>
> >> Upon sending from WinFax it immediately complains that the line is
> >> busy, although it clearly isn't. WinFax is set to detect busy tone.
> >> The cable is connected from the voice/fax modem to the telephone
> >> socket of the microfilter.
> >>
> >> Any idea what is going on?
> >>
> >> Cheers.
> >
> > Can you clarify what you mean by "busy". Does your fax modem actually
> > dial the remote number and report that it cannot connect because
> > there is an engaged tone? Or does it fail to dial at all because it
> > can't detect a dial tone? If the former, have you dialled the number
> > manually from a normal phone and verified that it is *not* busy?
> >
> > Does it work if you temporarily halt your ADSL connection? If so, I
> > would suspect the micro-filter and try a different one or - better
> > still - replace your master socket faceplate with an ADSL filtered
> > faceplate, and get rid of the micro-filters.
>
> A further thought . . .
>
> I've just looked at my Fax settings in Outlook (I'm using Symantec WinFax
> Starter Edition 2 which is probably broadly similar to yours). In the
modem
> settings, there is a checkbox for "Detect Dial Tone". If your fax modem
> isn't getting as far as dialling you could uncheck that box. If you do
that,
> you must make sure that the phone line isn't being used (e.g. someone
using
> a handset plugged into a different extension socket) before trying to send
a
> fax - because the modem will dial out over the top of their conversation
> without caring!


Tried that as well, although the line is not busy anyway (seen the time?...)

Are you using a dedicated phone line to your PC ? If there's something else
such as Sky plugged into the line it can cause problems. Also I'm not quite
clear on this point, have you just gone ADSL or were you previously using
the current set up with an ADSL account from another ISP ?
Another thought is to check Winfax Pro Setup/Modems & Communications Devices
the check your fax modem is listed & active ---- mine runs as TAPI for the
Coms Port. Highlight your modem in the list and click properties then browse
the options for Fax & check that you have it set to 'Regular or Cellular
PCS/GSM-Digital'. In this section also set the send option to 'send at any
speed'.

"JoeJoe" <(E-Mail Removed)> wrote in message
news:axNvc.10979$(E-Mail Removed)...
> Just been connected using PlusNet (1st class service so far BTW), but now
> having problems faxing using WinFax which worked OK before.
>
> Upon sending from WinFax it immediately complains that the line is busy,
> although it clearly isn't. WinFax is set to detect busy tone. The cable is
> connected from the voice/fax modem to the telephone socket of the
> microfilter.
>
> Any idea what is going on?
>
> Cheers.
>
>

If you've tried disconnecting ADSL then it doesn't sound to be anything to
do with broadband. With what you've tried, the common factor appears to be
your fax modem. Have you tried accessing, say, plusnet using it? Have you
checked its settings, including country?

--
Allan Anderson
{ email address munged}

"Allan Anderson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "JoeJoe" <(E-Mail Removed)> wrote in message
> news:axNvc.10979$(E-Mail Removed)...
> > Just been connected using PlusNet (1st class service so far BTW), but
now
> > having problems faxing using WinFax which worked OK before.
> >
> > Upon sending from WinFax it immediately complains that the line is busy,
> > although it clearly isn't. WinFax is set to detect busy tone. The cable
is
> > connected from the voice/fax modem to the telephone socket of the
> > microfilter.
> >
> > Any idea what is going on?
> >
> > Cheers.
> >
> >
>
> If you've tried disconnecting ADSL then it doesn't sound to be anything to
> do with broadband. With what you've tried, the common factor appears to
be
> your fax modem. Have you tried accessing, say, plusnet using it? Have
you
> checked its settings, including country?

Just set up dial up with PlusNet and it works without any problem...

I am confused now...