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Windows' printer share "disappears" at nearly the same time everyweekday?

 
 
Rob Gordon
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      01-29-2008, 01:43 AM
I have a really bizarre one..

We have a Windows 2003 R2 Standard server (fully patched), acting as a
dedicated print server. There are three networked printers fed off the
server, all of the same make/model, using the same version of the
printer driver and all on the same subnet. Each printer is shared out
as both a Windows shared printer and as an LPR spool for Linux users.

Every morning at nearly the exact same time, one of these printer's
loses its share on the server and everyone mapped to it can't print. I
can easily go into the server and reshare the printer and everything is
fine, but it's ONLY that one share that disappears. There is nothing
in the Event Log that states that there was a system error, that it was
done manually, or anything. The Event Log shows that everything is
working as expected.

Is there some level of debugging that I should set to try and track why
this ONE printer share keeps disappearing on me? I've tried changing
the printer's IP, unloading and reloading the print driver, etc. but the
share continues to disappear every day.

One thing to note, is that this share "vanishes" only during weekdays
when multiple users are accessing it. On weekend, the share remains up
and active.

Signed,

CONFUSED
 
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Ace Fekay [MVP]
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      01-30-2008, 05:29 AM
In news:(E-Mail Removed),
Rob Gordon <(E-Mail Removed)> typed:
> I have a really bizarre one..
>
> We have a Windows 2003 R2 Standard server (fully patched), acting as a
> dedicated print server. There are three networked printers fed off
> the server, all of the same make/model, using the same version of the
> printer driver and all on the same subnet. Each printer is shared out
> as both a Windows shared printer and as an LPR spool for Linux users.
>
> Every morning at nearly the exact same time, one of these printer's
> loses its share on the server and everyone mapped to it can't print. I can
> easily go into the server and reshare the printer and
> everything is fine, but it's ONLY that one share that disappears. There
> is nothing in the Event Log that states that there was a system
> error, that it was done manually, or anything. The Event Log shows
> that everything is working as expected.
>
> Is there some level of debugging that I should set to try and track
> why this ONE printer share keeps disappearing on me? I've tried
> changing the printer's IP, unloading and reloading the print driver,
> etc. but the share continues to disappear every day.
>
> One thing to note, is that this share "vanishes" only during weekdays
> when multiple users are accessing it. On weekend, the share remains
> up and active.
>
> Signed,
>
> CONFUSED


Are all machines only using the internal AD's DNS in thier IP properties or
is there an ISP's DNS configured?

The disappearing can also be caused by the garbage collection process after
24 hours, but is only if the printer is not reachable after that long. Also,
if only the one printer, try swapping the print server card (JetDirect?) if
at all possible with one of the other printers and see if the other printer
now stops. Try switching wires and ports too to see if the wire is bad or
the switch has a problem on that port.

--
Regards,
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSE+I, MCT,
MVP Microsoft MVP - Directory Services
Microsoft Certified Trainer

Infinite Diversities in Infinite Combinations



 
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Rob Gordon
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      01-30-2008, 05:57 AM
All the servers are using the internal AD-integrated DNS only.

I've already had the system board on the unit swapped out, so I'm going
to try the network cable/switch port angle tomorrow.

Is there any way to set up extensive logging on the Win2K3 print server
to try and capture what might be causing the sharing to 'stop'? I know
it's happening every day at around the same time, but I'm stumped as to
the 'why' of it.

Ace Fekay [MVP] wrote:
> In news:(E-Mail Removed),
> Rob Gordon <(E-Mail Removed)> typed:
>> I have a really bizarre one..
>>
>> We have a Windows 2003 R2 Standard server (fully patched), acting as a
>> dedicated print server. There are three networked printers fed off
>> the server, all of the same make/model, using the same version of the
>> printer driver and all on the same subnet. Each printer is shared out
>> as both a Windows shared printer and as an LPR spool for Linux users.
>>
>> Every morning at nearly the exact same time, one of these printer's
>> loses its share on the server and everyone mapped to it can't print. I can
>> easily go into the server and reshare the printer and
>> everything is fine, but it's ONLY that one share that disappears. There
>> is nothing in the Event Log that states that there was a system
>> error, that it was done manually, or anything. The Event Log shows
>> that everything is working as expected.
>>
>> Is there some level of debugging that I should set to try and track
>> why this ONE printer share keeps disappearing on me? I've tried
>> changing the printer's IP, unloading and reloading the print driver,
>> etc. but the share continues to disappear every day.
>>
>> One thing to note, is that this share "vanishes" only during weekdays
>> when multiple users are accessing it. On weekend, the share remains
>> up and active.
>>
>> Signed,
>>
>> CONFUSED

>
> Are all machines only using the internal AD's DNS in thier IP properties or
> is there an ISP's DNS configured?
>
> The disappearing can also be caused by the garbage collection process after
> 24 hours, but is only if the printer is not reachable after that long. Also,
> if only the one printer, try swapping the print server card (JetDirect?) if
> at all possible with one of the other printers and see if the other printer
> now stops. Try switching wires and ports too to see if the wire is bad or
> the switch has a problem on that port.
>

 
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Ace Fekay [MVP]
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      01-30-2008, 11:32 AM
In news:(E-Mail Removed),
Rob Gordon <(E-Mail Removed)> typed:
> All the servers are using the internal AD-integrated DNS only.
>
> I've already had the system board on the unit swapped out, so I'm
> going to try the network cable/switch port angle tomorrow.
>
> Is there any way to set up extensive logging on the Win2K3 print
> server to try and capture what might be causing the sharing to
> 'stop'? I know it's happening every day at around the same time,
> but I'm stumped as to the 'why' of it.
>


Not that I can think of unless you want to sniiff the network and capture
data going to it, such as using Wireshark or NetMon v2.

Maybe one of these third party tools?
http://www.google.com/search?q=print...e7&rlz=1I7ITVA

Ace



 
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