Windows 2003 Server SP1 with HP Network printer

Hi,

I've just setup a new Windows 2003 Server with SP1 installed. It has one HP
Color LaserJet 2840 network printer connected to the network. The server
has 2 network cards installed, one which connects to the ISP and the other
for the private network.

The problem I've got is that from the laptop when trying to install the
printer software it says it can't find the device on the network, it
provides an option to specify the MAC or IP address, I've tried both and
both fail. The laptop has XP Service Pack 2 installed with the firewall
disabled. I can ping the printer fine and print to it, but the printer
installation software just cannot see the printer to allow the installation
of the scanning / faxing / coping software. I think it must be a port that
is not open on the server that is causing the software to fail, but I can't
find out what port the HP printer software might need open. The other
problem is that the W2003 box is using NAT I think and I'm not familar with
it, it gave me a choice when installing it to choose either Private or
Public and I think I choose Private. Everything else works fine on the
network.

Can anyone give me some things I can try, I'm running out of ideas.

Thanks
Tristan
www.backpackpro.com

it could be the routing issue. can you ping the printer's IP? Or post the result of routing table here.
For more and other information, go to http://howtonetworking.com.

Don't send e-mail or reply to me except you need consulting services. Posting on MS newsgroup will benefit all readers and you may get more help.

Bob Lin, MS-MVP, MCSE & CNE
How to Setup Windows, Network, Remote Access on http://www.HowToNetworking.com
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

"tristan" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
Hi,

I've just setup a new Windows 2003 Server with SP1 installed. It has one HP
Color LaserJet 2840 network printer connected to the network. The server
has 2 network cards installed, one which connects to the ISP and the other
for the private network.

The problem I've got is that from the laptop when trying to install the
printer software it says it can't find the device on the network, it
provides an option to specify the MAC or IP address, I've tried both and
both fail. The laptop has XP Service Pack 2 installed with the firewall
disabled. I can ping the printer fine and print to it, but the printer
installation software just cannot see the printer to allow the installation
of the scanning / faxing / coping software. I think it must be a port that
is not open on the server that is causing the software to fail, but I can't
find out what port the HP printer software might need open. The other
problem is that the W2003 box is using NAT I think and I'm not familar with
it, it gave me a choice when installing it to choose either Private or
Public and I think I choose Private. Everything else works fine on the
network.

Can anyone give me some things I can try, I'm running out of ideas.

Thanks
Tristan
www.backpackpro.com

I can successfully ping the printer, will post the routing table when I get to the other office.

"Robert L [MS-MVP]" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
it could be the routing issue. can you ping the printer's IP? Or post the result of routing table here.
For more and other information, go to http://howtonetworking.com.

Don't send e-mail or reply to me except you need consulting services. Posting on MS newsgroup will benefit all readers and you may get more help.

Bob Lin, MS-MVP, MCSE & CNE
How to Setup Windows, Network, Remote Access on http://www.HowToNetworking.com
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

"tristan" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
Hi,

I've just setup a new Windows 2003 Server with SP1 installed. It has one HP
Color LaserJet 2840 network printer connected to the network. The server
has 2 network cards installed, one which connects to the ISP and the other
for the private network.

The problem I've got is that from the laptop when trying to install the
printer software it says it can't find the device on the network, it
provides an option to specify the MAC or IP address, I've tried both and
both fail. The laptop has XP Service Pack 2 installed with the firewall
disabled. I can ping the printer fine and print to it, but the printer
installation software just cannot see the printer to allow the installation
of the scanning / faxing / coping software. I think it must be a port that
is not open on the server that is causing the software to fail, but I can't
find out what port the HP printer software might need open. The other
problem is that the W2003 box is using NAT I think and I'm not familar with
it, it gave me a choice when installing it to choose either Private or
Public and I think I choose Private. Everything else works fine on the
network.

Can anyone give me some things I can try, I'm running out of ideas.

Thanks
Tristan
www.backpackpro.com

"tristan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
I can successfully ping the printer, will post the routing table when I get
to the other office.

"Robert L [MS-MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
it could be the routing issue. can you ping the printer's IP? Or post the
result of routing table here.
For more and other information, go to http://howtonetworking.com.

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Bob Lin, MS-MVP, MCSE & CNE
How to Setup Windows, Network, Remote Access on
http://www.HowToNetworking.com
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

"tristan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
Hi,

I've just setup a new Windows 2003 Server with SP1 installed. It has
one HP
Color LaserJet 2840 network printer connected to the network. The
server
has 2 network cards installed, one which connects to the ISP and the
other
for the private network.

The problem I've got is that from the laptop when trying to install the
printer software it says it can't find the device on the network, it
provides an option to specify the MAC or IP address, I've tried both and
both fail. The laptop has XP Service Pack 2 installed with the firewall
disabled. I can ping the printer fine and print to it, but the printer
installation software just cannot see the printer to allow the
installation
of the scanning / faxing / coping software. I think it must be a port
that
is not open on the server that is causing the software to fail, but I
can't
find out what port the HP printer software might need open. The other
problem is that the W2003 box is using NAT I think and I'm not familar
with
it, it gave me a choice when installing it to choose either Private or
Public and I think I choose Private. Everything else works fine on the
network.

Can anyone give me some things I can try, I'm running out of ideas.

Thanks
Tristan
www.backpackpro.com

This is fixed, weird, just reboot workstation and it fixed itself!

Not complaining.


"Tristan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "tristan" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> I can successfully ping the printer, will post the routing table when I
> get to the other office.
>
> "Robert L [MS-MVP]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> it could be the routing issue. can you ping the printer's IP? Or post the
> result of routing table here.
> For more and other information, go to http://howtonetworking.com.
>
> Don't send e-mail or reply to me except you need consulting services.
> Posting on MS newsgroup will benefit all readers and you may get more
> help.
>
> Bob Lin, MS-MVP, MCSE & CNE
> How to Setup Windows, Network, Remote Access on
> http://www.HowToNetworking.com
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> This posting is provided "AS IS" with no warranties.
>
> "tristan" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> Hi,
>
> I've just setup a new Windows 2003 Server with SP1 installed. It has
> one HP
> Color LaserJet 2840 network printer connected to the network. The
> server
> has 2 network cards installed, one which connects to the ISP and the
> other
> for the private network.
>
> The problem I've got is that from the laptop when trying to install the
> printer software it says it can't find the device on the network, it
> provides an option to specify the MAC or IP address, I've tried both
> and
> both fail. The laptop has XP Service Pack 2 installed with the
> firewall
> disabled. I can ping the printer fine and print to it, but the printer
> installation software just cannot see the printer to allow the
> installation
> of the scanning / faxing / coping software. I think it must be a port
> that
> is not open on the server that is causing the software to fail, but I
> can't
> find out what port the HP printer software might need open. The other
> problem is that the W2003 box is using NAT I think and I'm not familar
> with
> it, it gave me a choice when installing it to choose either Private or
> Public and I think I choose Private. Everything else works fine on the
> network.
>
> Can anyone give me some things I can try, I'm running out of ideas.
>
> Thanks
> Tristan
> www.backpackpro.com
>
>
>
>