"Brennan Crowe [MSFT]" <(E-Mail Removed)> wrote in message news:<#(E-Mail Removed)>...
> First, go through this article:
>
> 169790 How to Troubleshoot Basic TCP/IP Problems
> http://support.microsoft.com/?id=169790
With sections from the specified KB article:
Try to connect to another computer on your network...
Can't ping *ANY* other 192.168.1.* computers on same network
ping the loopback address (127.0.0.1)
ping localhost works (HOSTS.SAM)
ping 127.0.0.1 works
Ping Your Computer's IP Address
winipcfg says local IP is 192.168.1.13/255.255.255.0
Default gateway 192.168.1.1
(all of which I set manually)
ping 192.168.1.13 works
display all mappings currently in the ARP cache
No ARP Entries Found
Verify the Default Gateway
Can't ping gateway (192.168.1.1) from the machine in question. All
other machines on network can ping gateway successfully.
Ping the IP Address of the Other Computer
As stated, can't ping (or be pinged by) any other 192.168.1
machines.
From any other machine on network, can ping the remaining machines.
Verify Persistent Route Table Entries
C:\WINDOWS>route print
Active Routes:
Network Address Netmask Gtway Address Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.13 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.13 192.168.1.13 1
192.168.1.13 255.255.255.255 127.0.0.1 127.0.0.1 1
192.168.1.255 255.255.255.255 192.168.1.13 192.168.1.13 1
224.0.0.0 224.0.0.0 192.168.1.13 192.168.1.13 1
255.255.255.255 255.255.255.255 192.168.1.13 0.0.0.0 1
Use the TRACERT Command
tracert to 192.168.1.13 works
tracert to 192.168.1.1 fails (Request timed out)
Check the HOSTS File
127.0.0.1 localhost
Check the LMHOSTS File
The typical "nuttin but comments" LMHOSTS.SAM file (3717 bytes)
>
> Next, let us know where it errors out at. We can go from there to resolve
> this.