WiFi issues under Vista Home Basic

A band new laptop I bought refuses to connect to my home WiFi network.


===============================================
WiFi Router:
Thompson speedtouch 580 ADSL

laptop that works:
ACER using WPS-PSK, TKIP, windows XP

laptop that doesn't work:
Fujitus Siemans Esprimo, Vista Home Basic
WPA-Personal, TKIP (I assume this is the same as WPS-PSK!!!)
Turned off Vista's Firewall
No Anti-Virus installed
===============================================

The Vista PC (the one that refuses to connect to the WiFi network) has
updated it self (via a ethernet cable plugged into the router) I can
access the Internet if I plug the cable in. Just the WiFi connection
that is causing problems.

It claims the network key is incorrect.

I don't know if/how I can get the network key out of the router - but I
am sure the one I have written down is correct)

I know I am typing it correctly. I know it is case sensitive.

I have ticked the show characters box to see the security key.

I have it written down and have used it on 3 other PCs on my network.
(one Win 2000, two XP systems)

I am NOT broadcasting the SSID from the router so I manually entered
it into the Vista configuration screen,
I selected WPA-Personal, TKIP,
and entered my key

but no connection

I have rebooted a few time and powered down/up the router.

Does anyone have any ideas?

Any help much appreciated.
--
Nospam

please post the text output of ipconfig /all
http://digitalmediaphile.wordpress.c...t-text-output/

On Mon, 4 Feb 2008 17:04:02 +0000, Nospam
<(E-Mail Removed)> wrote:

>
>
>A band new laptop I bought refuses to connect to my home WiFi network.
>
>
>===============================================
>WiFi Router:
> Thompson speedtouch 580 ADSL
>
>laptop that works:
> ACER using WPS-PSK, TKIP, windows XP
>
>laptop that doesn't work:
> Fujitus Siemans Esprimo, Vista Home Basic
> WPA-Personal, TKIP (I assume this is the same as WPS-PSK!!!)
> Turned off Vista's Firewall
> No Anti-Virus installed
>===============================================
>
>The Vista PC (the one that refuses to connect to the WiFi network) has
>updated it self (via a ethernet cable plugged into the router) I can
>access the Internet if I plug the cable in. Just the WiFi connection
>that is causing problems.
>
>It claims the network key is incorrect.
>
>I don't know if/how I can get the network key out of the router - but I
>am sure the one I have written down is correct)
>
>I know I am typing it correctly. I know it is case sensitive.
>
>I have ticked the show characters box to see the security key.
>
>I have it written down and have used it on 3 other PCs on my network.
>(one Win 2000, two XP systems)
>
>I am NOT broadcasting the SSID from the router so I manually entered
>it into the Vista configuration screen,
>I selected WPA-Personal, TKIP,
>and entered my key
>
>but no connection
>
>I have rebooted a few time and powered down/up the router.
>
>Does anyone have any ideas?
>
>Any help much appreciated.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

In message <(E-Mail Removed)>, Barb Bowman
<(E-Mail Removed)> writes
>please post the text output of ipconfig /all
>http://digitalmediaphile.wordpress.c...t-text-output/

SEE BELOW

This is my first encounter with Vista, I was hoping it was going to be
trouble free....

the wired network runs if I plug a cable in but not the WiFi.

Still claims the network key is wrong!

But the key is printed under the router and I have used it to set up my
other 3 PCs to connect to this network.

Any help is much appreciated.

Thanks.


Windows IP Configuration

Host Name . . . . . . . . . . . . : gills
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network
Adapter
Physical Address. . . . . . . . . : 00-16-44-1D-A3-7F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : SiS191 Ethernet Controller
Physical Address. . . . . . . . . : 00-1E-33-02-0D-6F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.lan
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{21D6B159-C8A6-4EA5-8E57-50623631CBAC}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes










>
>On Mon, 4 Feb 2008 17:04:02 +0000, Nospam
><(E-Mail Removed)> wrote:
>
>>
>>
>>A band new laptop I bought refuses to connect to my home WiFi network.
>>
>>
>>============================================== =
>>WiFi Router:
>> Thompson speedtouch 580 ADSL
>>
>>laptop that works:
>> ACER using WPS-PSK, TKIP, windows XP
>>
>>laptop that doesn't work:
>> Fujitus Siemans Esprimo, Vista Home Basic
>> WPA-Personal, TKIP (I assume this is the same as WPS-PSK!!!)
>> Turned off Vista's Firewall
>> No Anti-Virus installed
>>============================================== =
>>
>>The Vista PC (the one that refuses to connect to the WiFi network) has
>>updated it self (via a ethernet cable plugged into the router) I can
>>access the Internet if I plug the cable in. Just the WiFi connection
>>that is causing problems.
>>
>>It claims the network key is incorrect.
>>
>>I don't know if/how I can get the network key out of the router - but I
>>am sure the one I have written down is correct)
>>
>>I know I am typing it correctly. I know it is case sensitive.
>>
>>I have ticked the show characters box to see the security key.
>>
>>I have it written down and have used it on 3 other PCs on my network.
>>(one Win 2000, two XP systems)
>>
>>I am NOT broadcasting the SSID from the router so I manually entered
>>it into the Vista configuration screen,
>>I selected WPA-Personal, TKIP,
>>and entered my key
>>
>>but no connection
>>
>>I have rebooted a few time and powered down/up the router.
>>
>>Does anyone have any ideas?
>>
>>Any help much appreciated.
>--
>
>Barb Bowman
>MS-MVP
>http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>http://blogs.digitalmediaphile.com/barb/

--
Nospam

In message <RHNpj.2216$(E-Mail Removed)>, Jim
<(E-Mail Removed)> writes

>>
>> Windows IP Configuration
>>
>> Host Name . . . . . . . . . . . . : gills
>> Primary Dns Suffix . . . . . . . :
>> Node Type . . . . . . . . . . . . : Hybrid
>> IP Routing Enabled. . . . . . . . : No
>> WINS Proxy Enabled. . . . . . . . : No
>>
>> Wireless LAN adapter Wireless Network Connection:
>>
>> Media State . . . . . . . . . . . : Media disconnected

>This is the reason that wireless is not working. Reasons for it being
>disconnected can be the radio is turned off in software, the radio is turned
>of in hardware, the radio is turned off in both, and the adapter is not
>working. There may be other problems, but you will not know of them until
>you get the media connected.
>Jim


OK.

Thanks for that.

I will have a look and see what I can find.

I have a green light on the front of the laptop next to the aerial
symbol (I pressed Fn + F1 to get that to light up - it was off when I
took it out of the box) so I assumed it was turned on.

Also in available networks, it sees 4 WiFi networks, my router with a
signal strength of 100% ( I am only 4 feet from the router) and 3 WiFi
networks of my neighbours - I think he has BT home hub and play station
networks stuff..

So I assume this all meant that the radio was working.

obviously it doesn't.

I will investigate more in the morning.

Thanks for the help.


--
Nospam

right click my computer
manage
device manager

expand network adapters - is the Atheros adapter shown as enabled or
disabled?

are you using Windows or some 3rd party utility to manage the
wireless?

On Mon, 4 Feb 2008 22:02:47 +0000, Nospam
<(E-Mail Removed)> wrote:

>In message <(E-Mail Removed)>, Barb Bowman
><(E-Mail Removed)> writes
>>please post the text output of ipconfig /all
>>http://digitalmediaphile.wordpress.c...t-text-output/
>
>SEE BELOW
>
>This is my first encounter with Vista, I was hoping it was going to be
>trouble free....
>
>the wired network runs if I plug a cable in but not the WiFi.
>
>Still claims the network key is wrong!
>
>But the key is printed under the router and I have used it to set up my
>other 3 PCs to connect to this network.
>
>Any help is much appreciated.
>
>Thanks.
>
>
>Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : gills
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Hybrid
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
>
>Wireless LAN adapter Wireless Network Connection:
>
> Media State . . . . . . . . . . . : Media disconnected
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network
>Adapter
> Physical Address. . . . . . . . . : 00-16-44-1D-A3-7F
> DHCP Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
>
>Ethernet adapter Local Area Connection:
>
> Media State . . . . . . . . . . . : Media disconnected
> Connection-specific DNS Suffix . : lan
> Description . . . . . . . . . . . : SiS191 Ethernet Controller
> Physical Address. . . . . . . . . : 00-1E-33-02-0D-6F
> DHCP Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
>
>Tunnel adapter Local Area Connection* 6:
>
> Media State . . . . . . . . . . . : Media disconnected
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : isatap.lan
> Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
> DHCP Enabled. . . . . . . . . . . : No
> Autoconfiguration Enabled . . . . : Yes
>
>Tunnel adapter Local Area Connection* 7:
>
> Media State . . . . . . . . . . . : Media disconnected
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . :
>isatap.{21D6B159-C8A6-4EA5-8E57-50623631CBAC}
> Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
> DHCP Enabled. . . . . . . . . . . : No
> Autoconfiguration Enabled . . . . : Yes
>
>
>
>
>
>
>
>
>
>
>>
>>On Mon, 4 Feb 2008 17:04:02 +0000, Nospam
>><(E-Mail Removed)> wrote:
>>
>>>
>>>
>>>A band new laptop I bought refuses to connect to my home WiFi network.
>>>
>>>
>>>============================================= ==
>>>WiFi Router:
>>> Thompson speedtouch 580 ADSL
>>>
>>>laptop that works:
>>> ACER using WPS-PSK, TKIP, windows XP
>>>
>>>laptop that doesn't work:
>>> Fujitus Siemans Esprimo, Vista Home Basic
>>> WPA-Personal, TKIP (I assume this is the same as WPS-PSK!!!)
>>> Turned off Vista's Firewall
>>> No Anti-Virus installed
>>>============================================= ==
>>>
>>>The Vista PC (the one that refuses to connect to the WiFi network) has
>>>updated it self (via a ethernet cable plugged into the router) I can
>>>access the Internet if I plug the cable in. Just the WiFi connection
>>>that is causing problems.
>>>
>>>It claims the network key is incorrect.
>>>
>>>I don't know if/how I can get the network key out of the router - but I
>>>am sure the one I have written down is correct)
>>>
>>>I know I am typing it correctly. I know it is case sensitive.
>>>
>>>I have ticked the show characters box to see the security key.
>>>
>>>I have it written down and have used it on 3 other PCs on my network.
>>>(one Win 2000, two XP systems)
>>>
>>>I am NOT broadcasting the SSID from the router so I manually entered
>>>it into the Vista configuration screen,
>>>I selected WPA-Personal, TKIP,
>>>and entered my key
>>>
>>>but no connection
>>>
>>>I have rebooted a few time and powered down/up the router.
>>>
>>>Does anyone have any ideas?
>>>
>>>Any help much appreciated.
>>--
>>
>>Barb Bowman
>>MS-MVP
>>http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>>http://blogs.digitalmediaphile.com/barb/
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

did you change the name of your wireless network (SSID) from the
default? does a neighbor have a wireless network with the same name
as yours?

On Tue, 5 Feb 2008 01:45:42 +0000, Nospam
<(E-Mail Removed)> wrote:

>I have a green light on the front of the laptop next to the aerial
>symbol (I pressed Fn + F1 to get that to light up - it was off when I
>took it out of the box) so I assumed it was turned on.
>
>Also in available networks, it sees 4 WiFi networks, my router with a
>signal strength of 100% ( I am only 4 feet from the router) and 3 WiFi
>networks of my neighbours - I think he has BT home hub and play station
>networks stuff..
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Thank you everyone for your help.

I tried all the things suggested.

I then took it into work and it connected to one of our unprotected
routers, so I decided that the laptop was OK.

I eventually updated the firmware in my router, SpeedTouch 580

there have been a few people with this router having problems after
updating to Vista.

It now works.

Thanks again






In message <(E-Mail Removed)>, Barb Bowman
<(E-Mail Removed)> writes
>did you change the name of your wireless network (SSID) from the
>default? does a neighbor have a wireless network with the same name
>as yours?
>
>On Tue, 5 Feb 2008 01:45:42 +0000, Nospam
><(E-Mail Removed)> wrote:
>
>>I have a green light on the front of the laptop next to the aerial
>>symbol (I pressed Fn + F1 to get that to light up - it was off when I
>>took it out of the box) so I assumed it was turned on.
>>
>>Also in available networks, it sees 4 WiFi networks, my router with a
>>signal strength of 100% ( I am only 4 feet from the router) and 3 WiFi
>>networks of my neighbours - I think he has BT home hub and play station
>>networks stuff..
>--
>
>Barb Bowman
>MS-MVP
>http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>http://blogs.digitalmediaphile.com/barb/

--
Nospam

thanks for the update.

On Tue, 5 Feb 2008 19:49:07 +0000, Nospam
<(E-Mail Removed)> wrote:

>Thank you everyone for your help.
>
>I tried all the things suggested.
>
>I then took it into work and it connected to one of our unprotected
>routers, so I decided that the laptop was OK.
>
>I eventually updated the firmware in my router, SpeedTouch 580
>
>there have been a few people with this router having problems after
>updating to Vista.
>
>It now works.
>
>Thanks again
>
>
>
>
>
>
>In message <(E-Mail Removed)>, Barb Bowman
><(E-Mail Removed)> writes
>>did you change the name of your wireless network (SSID) from the
>>default? does a neighbor have a wireless network with the same name
>>as yours?
>>
>>On Tue, 5 Feb 2008 01:45:42 +0000, Nospam
>><(E-Mail Removed)> wrote:
>>
>>>I have a green light on the front of the laptop next to the aerial
>>>symbol (I pressed Fn + F1 to get that to light up - it was off when I
>>>took it out of the box) so I assumed it was turned on.
>>>
>>>Also in available networks, it sees 4 WiFi networks, my router with a
>>>signal strength of 100% ( I am only 4 feet from the router) and 3 WiFi
>>>networks of my neighbours - I think he has BT home hub and play station
>>>networks stuff..
>>--
>>
>>Barb Bowman
>>MS-MVP
>>http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>>http://blogs.digitalmediaphile.com/barb/
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

I am having the same problem with my new dell laptop. It is exactly the same. I have tried everything. My old laptop with xp is fine. I did read somewhere that it may need SP1 but have not tried yet. If you figure it out please let me know!!!!!!!!!!!!

There is no information here as to what problem you are having.

On Wed, 28 May 2008 22:33:28 -0700, jeff doyle wrote:

>I am having the same problem with my new dell laptop. It is exactly the same. I have tried everything. My old laptop with xp is fine. I did read somewhere that it may need SP1 but have not tried yet. If you figure it out please let me know!!!!!!!!!!!!
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/