Which Version of Demon

I have tried 3 e-mails to Demon but no reply from Sales as yet so....

I have decided to go for one of the fixed broadband IP options Express
Solo or Express Total.
http://www.demon.net/adsl/consumer.html
The only difference I can find is that the Total package includes a
free modem. As I have already a wireless ADSL router and all the other
bits, I am trying to find out if there is a benefit for going to Solo
or should I get the Total to have the USB as a fallback ?
I don't need a reply on whether you have had good experiences from
either one or the other of the packages, I am just trying to find out
why the price is the same but I get a free modem with one of them !!
Thanks

"mal" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
>I have tried 3 e-mails to Demon but no reply from Sales as yet so....
>
> I have decided to go for one of the fixed broadband IP options Express
> Solo or Express Total.
> http://www.demon.net/adsl/consumer.html
> The only difference I can find is that the Total package includes a
> free modem. As I have already a wireless ADSL router and all the other
> bits, I am trying to find out if there is a benefit for going to Solo
> or should I get the Total to have the USB as a fallback ?
> I don't need a reply on whether you have had good experiences from
> either one or the other of the packages, I am just trying to find out
> why the price is the same but I get a free modem with one of them !!
> Thanks

I'm with demon at work, but if you have sent 3 emails to sales doesnt that
say somthing about a company?

Go with someone who replies to your emails at least, demon arnt bad mind,
I'm just stating the obvious, make sure you request a read reciept as well

On 12 Nov 2004 03:55:23 -0800, (E-Mail Removed) (mal) wrote:

>The only difference I can find is that the Total package includes a
>free modem. As I have already a wireless ADSL router and all the other
>bits, I am trying to find out if there is a benefit for going to Solo
>or should I get the Total to have the USB as a fallback ?

The Total package includes the modem, which is currently free. This is
the only difference between it and Solo and is a time limited offer.


Home500 is £5/month cheaper with no included news service, dynamic IP
address, no DFax, 0871 helpdesk etc
http://www.demon.net/adsl/expresspac...ome500-sb.html

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

On Fri, 12 Nov 2004 12:04:21 -0000, "Ronny" <(E-Mail Removed)> wrote:

>"mal" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed). com...
>>I have tried 3 e-mails to Demon but no reply from Sales as yet so....
>>
>> I have decided to go for one of the fixed broadband IP options Express
>> Solo or Express Total.
>> http://www.demon.net/adsl/consumer.html
>> The only difference I can find is that the Total package includes a
>> free modem. As I have already a wireless ADSL router and all the other
>> bits, I am trying to find out if there is a benefit for going to Solo
>> or should I get the Total to have the USB as a fallback ?
>> I don't need a reply on whether you have had good experiences from
>> either one or the other of the packages, I am just trying to find out
>> why the price is the same but I get a free modem with one of them !!
>> Thanks
>
>I'm with demon at work, but if you have sent 3 emails to sales doesnt that
>say somthing about a company?
>
>Go with someone who replies to your emails at least, demon arnt bad mind,
>I'm just stating the obvious, make sure you request a read reciept as well
>

I am with Demon at home and the service is excellent, but I would have
to echo the sentiment above - I personally would not go with a company
which did not have the courtesy, or organisation, to answer a basic
email question.

As for the free modem - if there costs are the same, the package is
the same, the T&C is the same but one comes with a free modem and the
other one doesn't then I think the question answers itself!

"mal" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> I have tried 3 e-mails to Demon but no reply from Sales as yet so....
>
> I have decided to go for one of the fixed broadband IP options Express
> Solo or Express Total.
> http://www.demon.net/adsl/consumer.html
> The only difference I can find is that the Total package includes a
> free modem. As I have already a wireless ADSL router and all the other
> bits, I am trying to find out if there is a benefit for going to Solo
> or should I get the Total to have the USB as a fallback ?
> I don't need a reply on whether you have had good experiences from
> either one or the other of the packages, I am just trying to find out
> why the price is the same but I get a free modem with one of them !!
> Thanks

May i suggest you contact technical support via the live chat option on
their web site with any questions you have, thats what i done, it took them
about 10 minutes to reply and i ended up chatting about there services back
and forth for about 20 mins )

On Fri, 12 Nov 2004 18:00:54 -0000, "Dave" <(E-Mail Removed)>
wrote:

>May i suggest you contact technical support via the live chat option on
>their web site with any questions you have, thats what i done, it took them
>about 10 minutes to reply and i ended up chatting about there services back
>and forth for about 20 mins )

I did the same for a pre-Sales enquiry last week and must agree that
it's an excellent system.

Demon bod was v. knowledgeable and helpful and you can save/print all
the conversation locally. Apparently they also log it at their end and
will link it to your Account details (if you are an existing
customer).

My query was quite complex and I'd give them 10/10!
--
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"David Quinton" <(E-Mail Removed)> wrote in
message news:(E-Mail Removed)...
> On Fri, 12 Nov 2004 18:00:54 -0000, "Dave" <(E-Mail Removed)>
> wrote:
>
> >May i suggest you contact technical support via the live chat option on
> >their web site with any questions you have, thats what i done, it took
them
> >about 10 minutes to reply and i ended up chatting about there services
back
> >and forth for about 20 mins )
>
> I did the same for a pre-Sales enquiry last week and must agree that
> it's an excellent system.
>
> Demon bod was v. knowledgeable and helpful and you can save/print all
> the conversation locally. Apparently they also log it at their end and
> will link it to your Account details (if you are an existing
> customer).
>
> My query was quite complex and I'd give them 10/10!

Yep, I had loads of questions, a couple they were not sure on and i wait to
wait a few minutes while they found/checked the answer, but the technical
people were v.knowledgable about the service, if their 20 quid service
included access to their news server i would have pre-ordered there and
then, I must say that for a change it was v.nice to talk (or type ;D) to a
person that knew what they were talking about and took the time to answer
everything i could ask them, it was fast, easy and stress free
communicating with them.