Which Broadband

A few months ago I asked for advice as to the best £14-99 Broadband at that
time Virgin and Plusnet were possibly the only considerations, or mine
anyway. Plusnet , who pay for referrals, was heavily recommended , Virgin
not so , I chose Plusnet which eventually after some hiccups ,works fine for
services I want and for the same price as Wanaddo dial up, my previous
connection. Plus ticket contact works well for any queries ., so all in all
I am happy with Plusnet,so far . So it is rather surprising to now find I
have joined the wrong people
recommendations for Plusnet are short on the ground and no one has a good
word to say for them Their critics seem very vociferous . Personally I would
advise people to have a good look around and not take too much notice of
these outspoken people. Make up your own mind
My original choice was Virgin , I was influenced by group chat ,but suspect
I would have been just as happy with Virgin. Empty vessels make most noise
Regards E

Leveled wrote:

> <snip>
> So it is rather surprising to now find I
> have joined the wrong people
> recommendations for Plusnet are short on the ground and no one has a good
> word to say for them Their critics seem very vociferous . Personally I would
> advise people to have a good look around and not take too much notice of
> these outspoken people. Make up your own mind
>
If your usage is light and you are happy with the service you didn't
join the wrong people.

Most of the criticism of Plusnet comes from heavier users who (to make a
bit of a sweeping generalisation) are more clued in and more able and/or
inclined to make their voices heard. It seems that many heavy users
expect the level of service you would get from the likes of Zen, but
without paying that sort of price. There have been complaints where
recent changes have impacted lighter users as well as those the change
was designed to control - but they have published a plan - time will
tell how that pans out.

There is also some criticism of the way PN has dealt with the issue of
the heavier users which has not always been as good as it might.

--
John

jelv wrote:
> Leveled wrote:
>
>> <snip>
>> So it is rather surprising to now find I
>> have joined the wrong people
>> recommendations for Plusnet are short on the ground and no one has
>> a good word to say for them Their critics seem very vociferous .
>> Personally I would advise people to have a good look around and not
>> take too much notice of these outspoken people. Make up your own mind
>>
> If your usage is light and you are happy with the service you didn't
> join the wrong people.
>
> Most of the criticism of Plusnet comes from heavier users who (to
> make a bit of a sweeping generalisation) are more clued in and more
> able and/or inclined to make their voices heard. It seems that many
> heavy users expect the level of service you would get from the likes
> of Zen, but without paying that sort of price. There have been
> complaints where recent changes have impacted lighter users as well
> as those the change was designed to control - but they have published
> a plan - time will tell how that pans out.
>
> There is also some criticism of the way PN has dealt with the issue of
> the heavier users which has not always been as good as it might.

John, I am surprised at your unusually fawning response.

"Some criticism"? I thought there had been a lot of criticism in both the
news groups and the forum (and ADSL Guide). However I think the biggest
criticism is that PN used to be fairly open and honest but now appears to
have reverted to their (long ago) surftime attitude and become very sly,
e.g. the usenet throttle was denied for some time and then, IMHO grudgingly,
there was a statement that they were in fact "shaping" usenet on both
premier and plus accounts. Now they say they are trying to fix the problem
(that they caused) but it will take time. There may well be a genuine
business case for their actions but discussion and announcement before
rather than after would be more convincing. The step be step increase in
restrictions also suggests that PN management are inexperienced and cannot
calculate the usage their bandwidth will sustain. They have been in the
business long enough so, being a sceptic, I consider it is more "get the
punters in, tighten the elastic and they won't all leave". It is this
attitude that has prompted at least some light users, including me, to
consider moving to another provider.

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make people
believe has happened. [Janet Daley 27/8/2003]

It goes without saying, the less you pay for the service the faster
the deterioration in service quality.

It's a fundamental law of engineering economics which applies to the
medium term.

In the short term, there's little point in hopping about from one
service provider to another in the hope of long term financial gain.

Service providers have arranged things that way. You can't win !

Reg Edwards wrote:
> It goes without saying, the less you pay for the service the faster
> the deterioration in service quality.
>
> It's a fundamental law of engineering economics which applies to the
> medium term.
>
> In the short term, there's little point in hopping about from one
> service provider to another in the hope of long term financial gain.
>
> Service providers have arranged things that way. You can't win !

Unless you are prepared to pay more & not neccesarily in real terms...

Dear E / leveled,
don't worry, there is no problem with Plus.Net, unless you expect to
download more then 30GB a month and pay the same as average user.
They are the ones crying foul left, right and centre.
I know of 13 connections and satisfied customers, they just have no reason
to post.
Regards,
Martin

Martin² wrote:
> Dear E / leveled,
> don't worry, there is no problem with Plus.Net, unless you expect to
> download more then 30GB a month and pay the same as average user.
> They are the ones crying foul left, right and centre.
> I know of 13 connections and satisfied customers, they just have no
> reason to post.
> Regards,
> Martin

There are a lot more leaving, not just because of the non capping, the
non throttling & the non traffic shaping but because of the under hand
way they have been treating the people who are paying their wages. The
confusion which is displayed when they are caught out, the very fact
that they don't keep their story straight from one day to another. The
fact that they are banning their customers from the forums (which appear
to be the preferred online way to communicate nowadays) for asking
difficult questions & not accepting non answers (they've even kicked a
couple out of PN completely for basically worrying at them, like a dog
worries a bone, over a couple of issues).

Are these the actions of an open & above board company no! To be honest
the management appear to have lost the plot entirely & the guys at the
sharp end are having to bare the brunt of things, they aren't even
honest to prospective customers about the capping, shapping/throttling
as 'it may confuse them'. Their words not mine...

The only people who are actively promoting PN do so in order to gain the
extra discount from the refferal reward system

Kraftee wrote


>
> There are a lot more leaving, not just because of the non capping, the
> non throttling & the non traffic shaping but because of the under hand
> way they have been treating the people who are paying their wages. The
> confusion which is displayed when they are caught out, the very fact
> that they don't keep their story straight from one day to another. The
> fact that they are banning their customers from the forums (which appear
> to be the preferred online way to communicate nowadays) for asking
> difficult questions & not accepting non answers (they've even kicked a
> couple out of PN completely for basically worrying at them, like a dog
> worries a bone, over a couple of issues).

pussnet have taken on an exBT management fuckwit who made a complete
bollox of his work at BT. Since he arrived at pussnet he's allegedly
responsible for the current state of affairs.


> Are these the actions of an open & above board company no! To be honest
> the management appear to have lost the plot entirely & the guys at the
> sharp end are having to bare the brunt of things, they aren't even
> honest to prospective customers about the capping, shapping/throttling
> as 'it may confuse them'. Their words not mine...
>
> The only people who are actively promoting PN do so in order to gain the
> extra discount from the refferal reward system
>

And there's more - here are a couple of quotes about pussnet made
yesterday -

Message-ID: <4363fcbb$0$73615$(E-Mail Removed)>
"... and it was the same for me. they were charging me £39.99 for the
same 2mb as my mate was getting for £23!! What a shower of sh*t company
they really are!.."

Message-ID: <4363d570$0$20295$(E-Mail Removed) m>
"... they charged me for another month for being 3 days over when i left
then £15 for leaving , then a month later they charged me again, they
hadn`t noticed that i had left..doh, eventually after a lot of phone
calls and emails they refunded me 1 month , but what pissed me off they
were charging new 2mb`s users £20 but were charging me the higher
rate..."

"MinusNet" <(E-Mail Removed)> wrote in message
news:43646440$0$96612$(E-Mail Removed) eenews.net...
> Kraftee wrote
>
>
>>
>> There are a lot more leaving, not just because of the non capping, the
>> non throttling & the non traffic shaping but because of the under hand
>> way they have been treating the people who are paying their wages. The
>> confusion which is displayed when they are caught out, the very fact
>> that they don't keep their story straight from one day to another. The
>> fact that they are banning their customers from the forums (which appear
>> to be the preferred online way to communicate nowadays) for asking
>> difficult questions & not accepting non answers (they've even kicked a
>> couple out of PN completely for basically worrying at them, like a dog
>> worries a bone, over a couple of issues).
>
> pussnet have taken on an exBT management fuckwit who made a complete
> bollox of his work at BT. Since he arrived at pussnet he's allegedly
> responsible for the current state of affairs.
>
>
>> Are these the actions of an open & above board company no! To be honest
>> the management appear to have lost the plot entirely & the guys at the
>> sharp end are having to bare the brunt of things, they aren't even
>> honest to prospective customers about the capping, shapping/throttling
>> as 'it may confuse them'. Their words not mine...
>>
>> The only people who are actively promoting PN do so in order to gain the
>> extra discount from the refferal reward system
>>
>
> And there's more - here are a couple of quotes about pussnet made
> yesterday -
>
> Message-ID: <4363fcbb$0$73615$(E-Mail Removed)>
> "... and it was the same for me. they were charging me £39.99 for the
> same 2mb as my mate was getting for £23!! What a shower of sh*t company
> they really are!.."
>
> Message-ID: <4363d570$0$20295$(E-Mail Removed) m>
> "... they charged me for another month for being 3 days over when i left
> then £15 for leaving , then a month later they charged me again, they
> hadn`t noticed that i had left..doh, eventually after a lot of phone
> calls and emails they refunded me 1 month , but what pissed me off they
> were charging new 2mb`s users £20 but were charging me the higher
> rate..."
>
There ar no messages yet to-day on the newsgroups they say theyare dealing
with this so I can cope with that. I dont wish to leave at the moment and
if Idid it would cost me as I would have to pay for the modem and other
costs.Reading these groups it seems that people are moveing and changeing
all the time, this must be costing them Regards E
>
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