What's the current ISDN -> PSTN reinstallation charge?

When I migrated from Home Highway back to PSTN so I could have ADSL
provisioned in spring '02, BT charged me £28.

I'm helping my father-in-law migrate from HH to ADSL. PlusNet are advising
me this same charge is now £50. I rang BT 150 last night, who after 20 mins
of waiting (grrr...) told me that the standard charge is £75. When I
questioned this the twat on the line got sheepish, and then cut me off
because I disputed this (alas the usual poor BT call centre service).

I don't want to embarass myself or my father-in-law. What is the current
charge for migrating back from ISDN - £28, £50 or £75?

If it has increased, then when and why?

Thanks - B

"Graham in Melton" <(E-Mail Removed)> wrote in message
news:BB77F285.13889%(E-Mail Removed)...
> Its a special deal with the ISP's and
> you deal with them and them alone - do not confuse things by speaking to
BT

Just to reiterate the importance and validity of the above advice - should
your line fail the testing criteria for the ADSL G.DMT Lite service and you
have requested the downgrade from BT direct, you will have to pay a further
75 GBP for the reinstallation of the HH service.

Cheers

Thanks, but as said in my original post I *have* done this before for my own
line..... my point was to check the pricing today as BT have god awful call
centre bods.

So you guys say it's a £50 "special offer" arranged with the ISPs? That's
£22 more than last year's price! So much for a special offer and for
encouraging users over to broadband!! (not that I'm blaming you for this,
understand)

Oh well. BloodThirsty doing their stuff again.

On 31/8/03 7:34 pm, in article mar4b.619$(E-Mail Removed),
"Basil" <(E-Mail Removed)> wrote:

> Thanks, but as said in my original post I *have* done this before for my own
> line..... my point was to check the pricing today as BT have god awful call
> centre bods.
>
> So you guys say it's a £50 "special offer" arranged with the ISPs? That's
> £22 more than last year's price! So much for a special offer and for
> encouraging users over to broadband!! (not that I'm blaming you for this,
> understand)
>
> Oh well. BloodThirsty doing their stuff again.


I don¹t ever recall HH to ADSL conversions being £28 ?

"Graham in Melton" <(E-Mail Removed)> wrote in message
news:BB780FA4.138AC%(E-Mail Removed)...
>
> I don¹t ever recall HH to ADSL conversions being £28 ?

It wasn't...

BT used to charge that much just to remove the HH box and downgrade to
PTSN before the "managed conversion" was launched

No guarantee of actually getting ADSL at that time and if you failed,
you had to pay for HH to be reinstalled with a new 12 month contract.

I think BT have put this charge up to £50 anyway... (not just for the
managed conversion)

Regards
Sunil

> I don¹t ever recall HH to ADSL conversions being £28 ?

BT launched ADSL without a raft of service options present. One of them was
the HH (or other ISDN) to ADSL process defined, which was plain daft when
considering the early adopter market was likely to include a significant
number of HH/ BH/ ISDN users. As a relatively early adopter, I paid this on
the basis Sunil mentioned and had no option but to take the risk (although I
did get an undertaking from BT when I explained this that they'd reinstate
my HH as I also had a corporate BT account and they didn't want to lose that
business if I was mucked around).

They still haven't fully launched the combined PSTN & ADSL provisioning
process either. This is important for corporate BT Central customers who
wish to deploy B2E ADSL links for employee remote access and teleworking. I
know, because I was involved in architecting this for my employer last year,
and it would save huge amounts of admin for corporates. The ISDN/ ADSL
migration is a similar pain in the butt.

BT also haven't seemingly figured in their broadband checker/ exchange
checker that corporates need to mass dump their employee home locations into
the checker. They wanted to charge for this service...

They also couldn't offer a simple RAG status page to show the status of the
ADSL core infrastructure components like most ISPs do, offering a simple
test status email instead to Central clients. They've seemingly never come
across corporate service management platforms like Tivoli, Unicenter, Patrol
etc.

They are making progress, but boy, they've a long way to catch up. The focus
appears to have been to market ADSL to the residential market first and ply
on with the old leased line/ ISDN business to the corporate market. This
would explain the lack of processes and SLAs in the early days. Shame they
never got around to ADSL over ISDN like Germany did...

On Sun, 31 Aug 2003, Graham in Melton <(E-Mail Removed)> wrote:

>deal with the ISP's and you deal with them and them alone - do not
>confuse things by speaking to BT as the order goes as follows;

>Order ADSL from your chosen ISP with a HH to ADSL Conversion
....

That only works if the chosen ISP does a "managed conversion".

I doubt all ISPs actually do this, still, because some of them had
described (in autumn 2002) that it was too much hassle chasing the
progress with BT.

Maybe someone who has asked for a managed conversion to get ADSL,
and had a "no we don't do that" response would chip in and confirm.

On Mon, 01 Sep 2003 07:41:35 +0100, Peter Morgan - 0870 432 9631
<(E-Mail Removed)> wrote:

>Maybe someone who has asked for a managed conversion to get ADSL,
>and had a "no we don't do that" response would chip in and confirm.

many ISPs don't do it, including Demon. So I used an analogue line.

Phil

it costs 50pounds inc vat to change from hh to pstn minimum coontract
of 12 months applies.

This is for a straight conversion with no regard to adsl provision

at least it was 3 weeks ago when i had it done

>
> If it IS, then dont forget after going from HH back to the normal line, you
> would be charged a further 70odd pounds to go from a normal line to ADSL.
>
Hi All,

I'm just about to move into my first own flat, and am wanting to get ADSL+a
BT phone line. I've wandered about adslguide, and think I'm probably a
plusnet guy, but the post above has me worried. BT are quoting £70-odd to
have my line connected - will I then have to pay a further £70 to have it
ADSL-enabled?

If that's right, is there any way to sidestep the POTS line and go straight
to an ADSL one?

Thanks for replies,

Allan