Westell Versalink 327W Trouble

I need a little help configuring my router. I'm very confused as to how I
got to this point so here we go.

I just got DSL about 1 month ago. Started with Westell 2200 modem, and
after troubleshooting a very slow connection, Verizon recommended modem
replacement, and sent another 2200. That one didn't work any better (56k
speedtest), so Verizon sent out a tech to troubleshoot. He modified wiring
outside and fixed something that got me up to 490k. He said that I should
be able to get 1500k, and I had mentioned wanting a wireless network, so
Verizon then replaced the modem with a Westell Versalink 327W. That one
didn't work at all, so they sent another. That one worked, and I'm using it
now.

Anyway, each new modem required reinstalling the software from the "Replace
Modem" point. To start with, down in the bottom right, my network icon
would only appear to notify me that the network was "unplugged" or something
whenever I unplugged it or powered the modem off.

Once I got this modem, and the connection started working at an acceptable
rate of 740k, I tried to log in to the router to configure it at
http://192.168.1.1 per the instruction card and online instructions from
Verizon. Apparently it was not reset from the former owner, because it kept
asking me for a user name and password, and no matter what I entered, it
would give me an "authorization denied" screen after 3 tries. I then found
and used the reset button on the gateway. Now I cannot get to the router at
all. http://192.168.1.1 doesn't work, nor does http://dslrouter. The next
time I rebooted I got this Verizon Broadband PPPOE connection, and that
little icon at the bottom right indicates "acquiring IP address" at all
times. There is a second icon for the Verizon Broadband PPPOE connection
that actually shows up as well and that connection works.

I need help configuring my gateway.....and any advice regarding eliminating
the PPPOE and allowing the normal LAN connection to work so I don't have
that anoying icon down there all the time would be appreciated....

D

DARREL MUSSELMAN wrote:
> I need a little help configuring my router. I'm very confused as to how I
> got to this point so here we go.
<snip>
> Verizon then replaced the modem with a Westell Versalink 327W. That one
> didn't work at all, so they sent another. That one worked, and I'm using it
> now.
>
> Anyway, each new modem required reinstalling the software from the "Replace
> Modem" point. To start with, down in the bottom right, my network icon
> would only appear to notify me that the network was "unplugged" or something
> whenever I unplugged it or powered the modem off.
>
> Once I got this modem, and the connection started working at an acceptable
> rate of 740k, I tried to log in to the router to configure it at
> http://192.168.1.1 per the instruction card and online instructions from
> Verizon. Apparently it was not reset from the former owner, because it kept
> asking me for a user name and password, and no matter what I entered, it
> would give me an "authorization denied" screen after 3 tries. I then found
> and used the reset button on the gateway. Now I cannot get to the router at
> all. http://192.168.1.1 doesn't work, nor does http://dslrouter. The next
> time I rebooted I got this Verizon Broadband PPPOE connection, and that
> little icon at the bottom right indicates "acquiring IP address" at all
> times. There is a second icon for the Verizon Broadband PPPOE connection
> that actually shows up as well and that connection works.

The Westell router default browser address is
http://192.168.0.1 To configure it you will need to know the
administrator's login (the default is admin) and password
(default might be the word password, the word computer, or
maybe the word admin just like the login, or nothing).
This is just for the router, and is separate from your user
name and ID that identifies you to the Verizon server.

If you actually reset the router to factory defaults (and if
you once could access the router at 192.168.1.1 you have likely
done so), you probably have a good bit of work to do once you
can access the router, and likely should call FIOS support and
ask for instructions to make sure you get it right.

You might want to search the web for Westel and download a copy
of the manual for your router and look at that so you can talk
to the support techs intelligently. Hope you have access to
another machine for that. If not, maybe a local library would
have an Internet machine you could use.

Cheers!

jim b.


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