Eeyore wrote:
> Mike P wrote:
>
>> naza wrote:
>>> On 15 Jul, 23:22, Eeyore <rabbitsfriendsandrelati...@hotmail.com>
>>> wrote:
>>>> My neighbour signed up to their 8Mbps service early this year plus
>>>> free calls etc i.e 100% LLU. He had nearly 2 months of HELL with
>>>> both phone and broadband cutting in and out.
>>>>
>>>> I noticed his router stats showed only 2272kbps DS and 256 kbps US
>>>> however.
>>>>
>>>> Having FINALLY found a number to contact them on that wasn't a
>>>> hi-cost 0845 one I spoke to a chap in Bombay who put matters right
>>>> (he even gave me his real Indian name !) and it's now 6144 kbps DS
>>>> and 448 kbps US. He also passed me on to his manager to whom I
>>>> expressed my complaint about the previous poor service.
>>>>
>>>> OK, not stunning but a certain improvement.
>>>>
>>>> Graham
>>>
>>> I assume that you maxed out his line? However I think you let them
>>> off lightly for two months of hell.
>>
>> Yes, I think you/he let the off very lightly. I'd have waited oh,
>> about a week. Just like I did when I switched to The Post office.
>> Sod Tiscali, they are a load of cowboys. I hope you've got your
>> neighbour to demand a refund for at least those two months.
>
> I know he did make a claim. I INSISTED he did, not least because he
> ran up huge mobile bills in absence of his previously BT land line.
>
> He's a very mild-mannered guy but boy, did Tiscali annoy him. So many
> promises to return calls and never a single one honoured.
Yes, I had that too. Or, they'd insist on calling me when I was at work,
which was no use at all trying to troubleshoot a problem at home. The
problem was in the street box, as I told them originally but they failed to
listen to me, instead insisting repeatedly it was my router. Repeatedly
wishing me a happy day and all other sorts of happy felicitations *really*
began to piss me off. I found the best way of getting something done was to
start off by saying to the support person "this isn't a personal attack on
you, and it's not your fault but..." then ranting like f**k at them.,
repeatedly, on the hour, every hour until they did something about it. Once
I switched to that approach, it took less than 24 hours to fix.
> Setting his line to fixed 2 Mbps instead of the promised 'max' was
> the icing on the cake. I finally persuaded him to let me give them a
> gentle roasting about that yesterday, and it is much faster now.
>
> But honestly, how many more people are being conned like this ?
Before I moved, I upgraded to Max, my speed dropped from 2.5mpbs to 1.6mbps.
I spoke to them and they said I could not get more than 2mbps. I then moved
house and they could just not get it working, so I binned them off. So far,
as I've said in an earlier post, the Postoffice unlimited broadband has been
stable at 6mpbs and the support has been excellent.
Mike P
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