Wash Out

A couple of years ago I had to move out of my home due to flooding and
returned six months later following the completion of building works. At the
time I was on a dial up service with BTOpenworld Anytime and therefore was on
line again at the new address. During my exile calls to my home phone was
disconnected [I had no wish to provided a free phone service to the builder!]
with calls diverted to the temporary home.

I have no wish to repeat that stressful period every again but I was wondering
what happens these days where a Broadband connection is involved, particularly
if you are still in the minumum contract period. Does one have a dose of
penality charges, activation charges at the new address and another activation
charge on return?

As a footnote when I returned back to my address I had been DACSed but
fortunately the arrival of ADSL resolved that problem.

David Bradley

David Bradley wrote:
> A couple of years ago I had to move out of my home due to flooding and
> returned six months later following the completion of building works.
> At the time I was on a dial up service with BTOpenworld Anytime and
> therefore was on line again at the new address. During my exile calls
> to my home phone was disconnected [I had no wish to provided a free
> phone service to the builder!] with calls diverted to the temporary
> home.
>
> I have no wish to repeat that stressful period every again but I was
> wondering what happens these days where a Broadband connection is
> involved, particularly if you are still in the minumum contract
> period. Does one have a dose of penality charges, activation charges
> at the new address and another activation charge on return?
>
> As a footnote when I returned back to my address I had been DACSed but
> fortunately the arrival of ADSL resolved that problem.

With an Anytime product it is easy to change the house you connect from as
most companies don't care where you connect. For the companies that do
attach a telephone number to anytime products it requires just a phonecall
to tell them the new number.
With ADSL it is much more difficult because ADSL is physically designated to
that particular line and many companies require a 12 month contract. Its
possible that if you were unfortunate enough to be hit by a flood again,
that you could recoup the costs of say 6 months worth of payment to isp back
out of your household insurance. Failing that, an understanding isp might
waive the rest of the years charges due to the extraordinary circumstances.

> I have no wish to repeat that stressful period every again but I was
> wondering
> what happens these days where a Broadband connection is involved,
> particularly
> if you are still in the minumum contract period. Does one have a dose of
> penality charges, activation charges at the new address and another
> activation
> charge on return?


Probably and I would claim from my insurers in such circumstances. Mind you
they might not be keen to pay, but if you don't ask you seldom get!

Peter Crosland

In article <42820f52$0$7230$(E-Mail Removed)>,
(E-Mail Removed) ...

> > I have no wish to repeat that stressful period every again but I was
> > wondering
> > what happens these days where a Broadband connection is involved,
> > particularly
> > if you are still in the minumum contract period. Does one have a dose of
> > penality charges, activation charges at the new address and another
> > activation
> > charge on return?
>
>
> Probably and I would claim from my insurers in such circumstances. Mind you
> they might not be keen to pay, but if you don't ask you seldom get!

I was going to say "insurance claim" myself. It it's an expense incurred
due to flood damage, then why shouldn't it be included?

The only problem I foresee is that the redirected telephone service was
voluntary and not essential to the repair/restoration of the premises.

>> Probably and I would claim from my insurers in such circumstances. Mind
>> you
>> they might not be keen to pay, but if you don't ask you seldom get!
>
> I was going to say "insurance claim" myself. It it's an expense incurred
> due to flood damage, then why shouldn't it be included?
>
> The only problem I foresee is that the redirected telephone service was
> voluntary and not essential to the repair/restoration of the premises.

It will depend on the wording of the particular insurance policy as to the
degree of cover. Do some googling on the principals of consequential losses
and you should see that it may be that the damage is too remote in legal
jargon.

Peter Crosland

In article <42827837$0$39083$(E-Mail Removed)>,
(E-Mail Removed) ...

> Do some googling on the principals of consequential losses
> and you should see that it may be that the damage is too
> remote in legal jargon.

i'm not that interested in the matter to spend time Googling the issue,
I was just offering up a 'joe public' opinion.

:-)