Wannado nightmare

Hi All

Having an absolute mare trying to get wanadoo briadband to work on my friend
PC. I get an error 633. The port is alreayd open or not configured for dial
up nnetworking.

However sometimes , I get an error 680 , there is no dial tone.

I have tried absolutely everything bar a fresh install of windows.

I have uninstalled all drivers and reinstalled , downloaded Microsift dial
up 1.4. Removed all other USB devices.

The house has three phones (one of which springs out of a PCI modem), a pci
modem and Sky digital all plugged into one line. Could this be causing the
issue. All sockets have filters on them , and I have tried running a new
extension direct from the main phone point.

the house phones are as follows.

Point one has a phone in it.

Point two has a phone , sky , pci modem and broadband on it.

I do have two solid green lights on the modem and wandoo claim the line has
tested ok.

I am at a complete loss at what to do next .

Any help.advise appreciated ,

John

"John"
<brian.glover2spamspamchipsandspam@spamspamchipsan dspamblueyonder.co.uk>
wrote in message news:VEC7d.139019$(E-Mail Removed) o.uk...
> Hi All
>
> Having an absolute mare trying to get wanadoo briadband to work on my
> friend
> PC. I get an error 633. The port is alreayd open or not configured for
> dial
> up nnetworking.
>
> However sometimes , I get an error 680 , there is no dial tone.
>
> I have tried absolutely everything bar a fresh install of windows.
>
> I have uninstalled all drivers and reinstalled , downloaded Microsift dial
> up 1.4. Removed all other USB devices.
>
> The house has three phones (one of which springs out of a PCI modem), a
> pci
> modem and Sky digital all plugged into one line. Could this be causing the
> issue. All sockets have filters on them , and I have tried running a new
> extension direct from the main phone point.
>
> the house phones are as follows.
>
> Point one has a phone in it.
>
> Point two has a phone , sky , pci modem and broadband on it.
>
> I do have two solid green lights on the modem and wandoo claim the line
> has
> tested ok.
>
> I am at a complete loss at what to do next .
>
> Any help.advise appreciated ,
>
> John
>
Have you tried logging on using username bt_test@startup_domain (no password
required)
you will not be able to access the web but if you are able to logon you have
the computer
correctly configured.

"The Simpsons" <(E-Mail Removed)> wrote in message
news:415efaf9$0$69728$(E-Mail Removed)...
>
> "John"
> <brian.glover2spamspamchipsandspam@spamspamchipsan dspamblueyonder.co.uk>
> wrote in message news:VEC7d.139019$(E-Mail Removed) o.uk...
> > Hi All
> >
> > Having an absolute mare trying to get wanadoo briadband to work on my
> > friend
> > PC. I get an error 633. The port is alreayd open or not configured for
> > dial
> > up nnetworking.
> >
> > However sometimes , I get an error 680 , there is no dial tone.
> >
> > I have tried absolutely everything bar a fresh install of windows.
> >
> > I have uninstalled all drivers and reinstalled , downloaded Microsift
dial
> > up 1.4. Removed all other USB devices.
> >
> > The house has three phones (one of which springs out of a PCI modem), a
> > pci
> > modem and Sky digital all plugged into one line. Could this be causing
the
> > issue. All sockets have filters on them , and I have tried running a new
> > extension direct from the main phone point.
> >
> > the house phones are as follows.
> >
> > Point one has a phone in it.
> >
> > Point two has a phone , sky , pci modem and broadband on it.
> >
> > I do have two solid green lights on the modem and wandoo claim the line
> > has
> > tested ok.
> >
> > I am at a complete loss at what to do next .
> >
> > Any help.advise appreciated ,
> >
> > John
> >
> Have you tried logging on using username bt_test@startup_domain (no
password
> required)
> you will not be able to access the web but if you are able to logon you
have
> the computer
> correctly configured.
>
>

ANd this will work on wanadoo broadband. I hope so as I am real stressed
with this

"John"
<brian.glover2spamspamchipsandspam@spamspamchipsan dspamblueyonder.co.uk>
wrote in message news:d4D7d.139316$(E-Mail Removed) .uk...
>
> "The Simpsons" <(E-Mail Removed)> wrote in message
> news:415efaf9$0$69728$(E-Mail Removed)...
> >
> > "John"
> > <brian.glover2spamspamchipsandspam@spamspamchipsan dspamblueyonder.co.uk>
> > wrote in message
news:VEC7d.139019$(E-Mail Removed) o.uk...
> > > Hi All
> > >
> > > Having an absolute mare trying to get wanadoo briadband to work on my
> > > friend
> > > PC. I get an error 633. The port is alreayd open or not configured for
> > > dial
> > > up nnetworking.
> > >
> > > However sometimes , I get an error 680 , there is no dial tone.
> > >
> > > I have tried absolutely everything bar a fresh install of windows.
> > >
> > > I have uninstalled all drivers and reinstalled , downloaded Microsift
> dial
> > > up 1.4. Removed all other USB devices.
> > >
> > > The house has three phones (one of which springs out of a PCI modem),
a
> > > pci
> > > modem and Sky digital all plugged into one line. Could this be causing
> the
> > > issue. All sockets have filters on them , and I have tried running a
new
> > > extension direct from the main phone point.
> > >
> > > the house phones are as follows.
> > >
> > > Point one has a phone in it.
> > >
> > > Point two has a phone , sky , pci modem and broadband on it.
> > >
> > > I do have two solid green lights on the modem and wandoo claim the
line
> > > has
> > > tested ok.
> > >
> > > I am at a complete loss at what to do next .
> > >
> > > Any help.advise appreciated ,
> > >
> > > John
> > >
> > Have you tried logging on using username bt_test@startup_domain (no
> password
> > required)
> > you will not be able to access the web but if you are able to logon you
> have
> > the computer
> > correctly configured.
> >
> >
>
> ANd this will work on wanadoo broadband. I hope so as I am real stressed
> with this
>
>

And also what happens if this works. Does it mean the ISP is at fault and if
it doesnt , is it definately the PC

>> > >
>> > Have you tried logging on using username bt_test@startup_domain (no
>> password
>> > required)
>> > you will not be able to access the web but if you are able to logon you
>> have
>> > the computer
>> > correctly configured.
>> >
>> >
>>
>> ANd this will work on wanadoo broadband. I hope so as I am real stressed
>> with this

Sorry I should have added that the above test will only work if wannado uses
BT`s ipsteam
product to connect their customers, it will not work if wannado uses
datastream. To check
further and to ask questions of other people using wannado go here
http://bbs.adslguide.org.uk/postlist...oard=freeserve
>
> And also what happens if this works. Does it mean the ISP is at fault and
> if
> it doesnt , is it definately the PC

Yes but see above.

Yes if this works then its probably an ISP problem, I`m not sure if wannado
uses
ipstream or datastream as

John, I know very little but I would first of all try disconnecting all
other telephones except to the modem; even connect the modem to a different
extension as a trial. This should show if the broadband connection is ok or
if it is interference.

"John"
<brian.glover2spamspamchipsandspam@spamspamchipsan dspamblueyonder.co.uk>
wrote in message news:VEC7d.139019$(E-Mail Removed) o.uk...
> Hi All
>
> Having an absolute mare trying to get wanadoo briadband to work on my
friend
> PC. I get an error 633. The port is alreayd open or not configured for
dial
> up nnetworking.
>

John wrote:

> Hi All
>
> Having an absolute mare trying to get wanadoo briadband to work on my friend
> PC. I get an error 633. The port is alreayd open or not configured for dial
> up nnetworking.
>
> However sometimes , I get an error 680 , there is no dial tone.
>
> I have tried absolutely everything bar a fresh install of windows.
>
> I have uninstalled all drivers and reinstalled , downloaded Microsift dial
> up 1.4. Removed all other USB devices.
>
> The house has three phones (one of which springs out of a PCI modem), a pci
> modem and Sky digital all plugged into one line. Could this be causing the
> issue. All sockets have filters on them , and I have tried running a new
> extension direct from the main phone point.
>
> the house phones are as follows.
>
> Point one has a phone in it.
>
> Point two has a phone , sky , pci modem and broadband on it.
>
> I do have two solid green lights on the modem and wandoo claim the line has
> tested ok.
>
> I am at a complete loss at what to do next .
>
> Any help.advise appreciated ,
>
> John
>
>
Windows 98 I presume.

Was your friend prompted for the Win98 CD during the modem software
installation?

If so, what did s/he do at this point?

Try the following:

(Will need Win98 CD or cab files - reboot after each step)

Disconnect modem and delete Speedtouch connection in DUN

CP > Add/Remove Progs > uninstall modem software

CP > Add/Remove Progs > uninstall all DUN upgrades

CP > Add/Remove Progs > Windows Setup > uninstall DUN

CP > Add/Remove Progs > Windows Setup > reinstall DUN

CP > Network > if necessary, install TCP/IP and Client
for MS Networks

Install DUN 1.4 upgrade
<http://www.microsoft.com/windows98/downloads/corporate.asp>

Install modem software

Connect modem


Good Luck