wanadoo option1

Hi,

Anyone using this. Any experience good/bad of this major supplier. Looks
about right for me as I'm not a very heavy user. What's there customer
support like?

Thanks.

Steve

steve church wrote:
> Hi,
>
> Anyone using this. Any experience good/bad of this major supplier.
> Looks about right for me as I'm not a very heavy user. What's there
> customer support like?
>
> Thanks.
>
> Steve

I use the 6GB one, it's ok but it can take a while to get through to CS
sometimes, which isn't ideal on an 0870 number. Reasonably happy with it
though.

Ivor

"steve church" <(E-Mail Removed)> wrote in message
news:co069t$bhn$(E-Mail Removed)...
> Hi,
>
> Anyone using this. Any experience good/bad of this major supplier. Looks
> about right for me as I'm not a very heavy user. What's there customer
> support like?
>
> Thanks.
>
> Steve
>

I am using option 1 and have had no problems.
fast activation, good speeds, they are in the charts at number 4 on ADSL
speed site.
I have not needed to contact CS so I cannot comment on that bearing in mind
most questions can be answered on this newsgroup.
I am using a Belkin wireless Router but I understand the supplied USB modem
is fine, this comes with two filters.

Cheers Dave
>

"steve church" <(E-Mail Removed)> wrote in message
news:co069t$bhn$(E-Mail Removed)...
> Hi,
>
> Anyone using this. Any experience good/bad of this major supplier. Looks
> about right for me as I'm not a very heavy user. What's there customer
> support like?

Wannado is IME reliable, customer support can involve a wait on the phone
though, most staff will be able to help unless its a techie prob, they do
answer emails but it can take upto a week for a reply. Overall though the
connection is reliable and you are unlikely to need customer support

So customer support is not a premium rate number?
I can stand a national rate number as I've got one of those packages which
give 'free' local and national numbers offpeak (comes of having daughters
with friends/boyfriends away).

Thanks for the replies

Steve


"Ivor Jones" <(E-Mail Removed)> wrote in message
news:co0a0s$1kp$(E-Mail Removed)...
> steve church wrote:
> > Hi,
> >
> > Anyone using this. Any experience good/bad of this major supplier.
> > Looks about right for me as I'm not a very heavy user. What's there
> > customer support like?
> >
> > Thanks.
> >
> > Steve
>
> I use the 6GB one, it's ok but it can take a while to get through to CS
> sometimes, which isn't ideal on an 0870 number. Reasonably happy with it
> though.
>
> Ivor
>
>

On Wed, 24 Nov 2004 08:39:40 UTC, "steve church"
<(E-Mail Removed)> wrote:

> So customer support is not a premium rate number?
> I can stand a national rate number as I've got one of those packages which
> give 'free' local and national numbers offpeak (comes of having daughters
> with friends/boyfriends away).

Most of those packages exclude the so-called 'national rate' number such
as 0870...

--
Bob Eager
begin a new life...dump Windows!

"steve church" <(E-Mail Removed)> wrote in message
news:co069t$bhn$(E-Mail Removed)...
> Hi,
>
> Anyone using this. Any experience good/bad of this major supplier. Looks
> about right for me as I'm not a very heavy user. What's there customer
> support like?

I've been with them for about 14 months. Connection is good and reliable.
Customer Service is a lot better now. They usually answer within 2-3 rings.

Lasitha

"Lasitha" <(E-Mail Removed)> wrote in message
news:co5lfv$hvb$(E-Mail Removed)...
> "steve church" <(E-Mail Removed)> wrote in message
> news:co069t$bhn$(E-Mail Removed)...
> > Hi,
> >
> > Anyone using this. Any experience good/bad of this major supplier. Looks
> > about right for me as I'm not a very heavy user. What's there customer
> > support like?
>
> I've been with them for about 14 months. Connection is good and reliable.
> Customer Service is a lot better now. They usually answer within 2-3
rings.
>
> Lasitha
>


Check ISP's here:
http://www.ispreview.co.uk/
http://bbs.adslguide.org.uk/