Wanadoo expect modem returned Y/N ??

I am on month 10 of 12 with 512 BB Wanadoo. If I terminate the contract at
month 12 am I still required to send back the Thomson USB modem and filters?
I did ask them on the phone but they were "not certain they need to be
returned" . That's not the answer I expected but I don't want to phone again
the 0870xxxxx number and spend time and money on them. What's your
experience?

Alan

BT wanted the old USB frog modem after 2 yrs..

"Alan" <(E-Mail Removed)> wrote in message
news:chibam$i5m$(E-Mail Removed)...
> I am on month 10 of 12 with 512 BB Wanadoo. If I terminate the contract at
> month 12 am I still required to send back the Thomson USB modem and
filters?
> I did ask them on the phone but they were "not certain they need to be
> returned" . That's not the answer I expected but I don't want to phone
again
> the 0870xxxxx number and spend time and money on them. What's your
> experience?
>
> Alan
>
>

"Alan" <(E-Mail Removed)> wrote in message
news:chibam$i5m$(E-Mail Removed)
> I am on month 10 of 12 with 512 BB Wanadoo. If I terminate the
> contract at month 12 am I still required to send back the Thomson USB
> modem and filters? I did ask them on the phone but they were "not
> certain they need to be returned" . That's not the answer I expected
> but I don't want to phone again the 0870xxxxx number and spend time
> and money on them. What's your experience?

If it was a "self install" installation the modem belongs to you..

Regards
Sunil

"Graham Tavener" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> BT wanted the old USB frog modem after 2 yrs..

Really?...still got mine, left BT over 18 months ago, after
2.5yrs on ADSL (With NO complaints, I might add, only moved
for the higher speed on Cable)

P.

"Graham Tavener" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> BT wanted the old USB frog modem after 2 yrs..

ah the blessed frog. I still have mine from when I had adsl a few years ago.
They never asked for it back. Still in perfect working order. Maybe I should
ebay it :-p

"Alan" <(E-Mail Removed)> wrote:

>I am on month 10 of 12 with 512 BB Wanadoo. If I terminate the contract at
>month 12 am I still required to send back the Thomson USB modem and filters?
>I did ask them on the phone but they were "not certain they need to be
>returned" . That's not the answer I expected but I don't want to phone again
>the 0870xxxxx number and spend time and money on them. What's your
>experience?

I doubt it'd be worth their while recovering the kit; I'd advise
assuming not, but if a demand arrives by post or something for the
return, send it back, buy new, it's not expensive stuff. :-)

Better yet, buy a router.


---
Business ADSL solutions
www.wizards.co.uk

"Graham Tavener" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)
> BT wanted the old USB frog modem after 2 yrs..

If you had a "engineer install" rather than an "self install" BT Wholesale
technically own the modem - so are entitled to ask for it back (however
their record on doing so is patchy)

Regards
Sunil

"Alan" <(E-Mail Removed)> wrote in message
news:chibam$i5m$(E-Mail Removed)...
> I am on month 10 of 12 with 512 BB Wanadoo. If I terminate the contract at
> month 12 am I still required to send back the Thomson USB modem and
filters?
> I did ask them on the phone but they were "not certain they need to be
> returned" . That's not the answer I expected but I don't want to phone
again
> the 0870xxxxx number and spend time and money on them. What's your
> experience?

I signed-up for a free 1-month trial last September (which lasted 6 months).
They never asked for anything back. So I guess, they won't bother.

Lasitha

On Mon, 6 Sep 2004 19:46:52 +0100, "Alan"
<(E-Mail Removed)> wrote:

>I am on month 10 of 12 with 512 BB Wanadoo. If I terminate the contract at
>month 12 am I still required to send back the Thomson USB modem and filters?
>I did ask them on the phone but they were "not certain they need to be
>returned" . That's not the answer I expected but I don't want to phone again
>the 0870xxxxx number and spend time and money on them. What's your
>experience?

After 12 months, I'd assume the modem will be yours to keep, as it was
never really free, just you paid for it with your subscription. What
use is a second hand piece of kit to an ISP? They can hardly give it
to a new user, and it's probably more hassle for them refurbishing it
/ testing it works fully etc, than to just give a new subscriber a
brand new one. Plus if I signed up with an ISP and they gave me a free
modem that was second hand I wouldn't be too happy!

AL