Wanadoo - big problems registering

I've been trying to get Wanadoo broadband for four weeks. It took
them three weeks to send my ADSL modem, and although they say it
should only take 10 days after ordering before activation the line
still isn't active. I've called their customer care and technical
support lines many many times, and I've been told three separate times
that my account has been closed and needs reopening. I've had every
excuse under the sun too, including lost details and incompatible
services on the line.

I'm determined to get this sorted out but no-one at the call centres
is capable of understanding what's going wrong. Does anyone here know
who I could call elsewhere in Wanadoo that could help, preferably more
senior in the company? Please don't recommend that I change provider
as I need to evaluate Wanadoo's service only.

Many thanks,

Ken

On 25 May 2004 01:30:51 -0700, (E-Mail Removed) (Kooky45) wrote:

>I've been trying to get Wanadoo broadband for four weeks.
[snip]
>Please don't recommend that I change provider
>as I need to evaluate Wanadoo's service only.

Surely after four weeks of trying to get the service you have in fact
evaluated Wanadoo's service?

--
Hiram Hackenbacker

Kooky45 <(E-Mail Removed)> wrote:
: I've been trying to get Wanadoo broadband for four weeks. It took
: them three weeks to send my ADSL modem, and although they say it
: should only take 10 days after ordering before activation the line
: still isn't active.

This is totally the opposite of a colleague of mine who got all setup
remarkably smoothly. His line got enabled within a week!

Brian McIlwrath <(E-Mail Removed)> wrote in message news:<c8v53v$(E-Mail Removed)>...
> Kooky45 <(E-Mail Removed)> wrote:
> : I've been trying to get Wanadoo broadband for four weeks. It took
> : them three weeks to send my ADSL modem, and although they say it
> : should only take 10 days after ordering before activation the line
> : still isn't active.
>
> This is totally the opposite of a colleague of mine who got all setup
> remarkably smoothly. His line got enabled within a week!

That shows how bad my experience is then. I've email and paper mailed
a couple of senior execs - I wonder what'll happen?!

(E-Mail Removed) (Kooky45) wrote in message news:<(E-Mail Removed). com>...
> Brian McIlwrath <(E-Mail Removed)> wrote in message news:<c8v53v$(E-Mail Removed)>...
> > Kooky45 <(E-Mail Removed)> wrote:
> > : I've been trying to get Wanadoo broadband for four weeks. It took
> > : them three weeks to send my ADSL modem, and although they say it
> > : should only take 10 days after ordering before activation the line
> > : still isn't active.
> >
> > This is totally the opposite of a colleague of mine who got all setup
> > remarkably smoothly. His line got enabled within a week!
>
> That shows how bad my experience is then. I've email and paper mailed
> a couple of senior execs - I wonder what'll happen?!

Sorry for replying to myself, but Wanadoo came through in the end and
had the line active within 6 hours of my last call. I don't have
another ADSL service to compare it to, but the speed is fantastic.

On 25 May 2004 in uk.telecom.broadband, (E-Mail Removed) wrote:

>Please don't recommend that I change provider as I need
>to evaluate Wanadoo's service only.

well, if your experience is anything like mine it will take
you 3 months to cancel the service, and I guess you will be
"evaluating" the service for 12 months (the minimum contract
to the best of my knowledge) which seems an "in depth" type
of evaluation to me... who will be getting the report of
your findings at the end, I wonder ? Peter M

poster <us-(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>. ..
> On 25 May 2004 in uk.telecom.broadband, (E-Mail Removed) wrote:
>
> >Please don't recommend that I change provider as I need
> >to evaluate Wanadoo's service only.
>
> well, if your experience is anything like mine it will take
> you 3 months to cancel the service, and I guess you will be
> "evaluating" the service for 12 months (the minimum contract
> to the best of my knowledge) which seems an "in depth" type
> of evaluation to me... who will be getting the report of
> your findings at the end, I wonder ? Peter M

My employer will be getting a report in a month or so. Colleagues are
evaulating other ADSL providers and we're all claiming it back on
expenses. The term length isn't important as I wanted broadband
anyway.