Wanadoo ADSL Outage Sunday Evening 23rd Jan

Anyone else experience an outage of around 1 hour this evening ?

Could not connect to the server at the far end. ADSL on the line was OK.

The Wanadoo recorded service status said that the network was ok.

Did not queue long enough to speak to a human though.

"Tony Doherty" <(E-Mail Removed)> wrote in message
news:ct0s4j$sv3$(E-Mail Removed)...
> Anyone else experience an outage of around 1 hour this evening ?
>
> Could not connect to the server at the far end. ADSL on the line was OK.
>
> The Wanadoo recorded service status said that the network was ok.
>
> Did not queue long enough to speak to a human though.

Where are you located..? What time was it out..? No problems here in the
West Midlands.

Are you using a router..? Sometimes I've known this happen if the router
locks up, a reboot usually cures it.

Ivor

"Ivor Jones" <(E-Mail Removed)> wrote in message
news:ct0sf4$t85$(E-Mail Removed)...
>
> "Tony Doherty" <(E-Mail Removed)> wrote in message
> news:ct0s4j$sv3$(E-Mail Removed)...
> > Anyone else experience an outage of around 1 hour this evening ?
> >
> > Could not connect to the server at the far end. ADSL on the line was OK.
> >
> > The Wanadoo recorded service status said that the network was ok.
> >
> > Did not queue long enough to speak to a human though.
>
> Where are you located..? What time was it out..? No problems here in the
> West Midlands.
>
> Are you using a router..? Sometimes I've known this happen if the router
> locks up, a reboot usually cures it.
>
> Ivor
>
>
I am connected to the Hamilton BT exchange in central Scotland

I could not connect from 1715hrs to just before 1900hrs

Definitely was not my router as I cycled it several times. I also connected
my Speedtouch USB modem and it reported the same problem.

don't use 0870 number to contact customer services use 01642732795

"Tony Doherty" <(E-Mail Removed)> wrote in message
news:ct0s4j$sv3$(E-Mail Removed)...
> Anyone else experience an outage of around 1 hour this evening ?
>
> Could not connect to the server at the far end. ADSL on the line was OK.
>
> The Wanadoo recorded service status said that the network was ok.
>
> Did not queue long enough to speak to a human though.
>
>
>

"Tony Doherty" <(E-Mail Removed)> wrote in message
news:ct0spn$rlg$(E-Mail Removed)...
>
> "Ivor Jones" <(E-Mail Removed)> wrote in message
> news:ct0sf4$t85$(E-Mail Removed)...
> >
> > "Tony Doherty" <(E-Mail Removed)> wrote in message
> > news:ct0s4j$sv3$(E-Mail Removed)...
> > > Anyone else experience an outage of around 1 hour this evening ?
> > >
> > > Could not connect to the server at the far end. ADSL on the line was
OK.
> > >
> > > The Wanadoo recorded service status said that the network was ok.
> > >
> > > Did not queue long enough to speak to a human though.
> >
> > Where are you located..? What time was it out..? No problems here in the
> > West Midlands.
> >
> > Are you using a router..? Sometimes I've known this happen if the router
> > locks up, a reboot usually cures it.
> >
> > Ivor
> >
> >
> I am connected to the Hamilton BT exchange in central Scotland
>
> I could not connect from 1715hrs to just before 1900hrs
>
> Definitely was not my router as I cycled it several times. I also
connected
> my Speedtouch USB modem and it reported the same problem.
>
>
Connection is up and down every half hour since 1900hrs

Finally got through to Wanadoo. They know of no general problems but will
perform a test on my line. I have to call them back tomorrow to find out the
results.

A bit one sided from the customer's point of view!!!!

Tony Doherty <(E-Mail Removed)> wrote:

<Snipped Text>

> Finally got through to Wanadoo. They know of no general problems but will
> perform a test on my line. I have to call them back tomorrow to find out the
> results.
>
> A bit one sided from the customer's point of view!!!!

Why?

Sounds like a localised issue to me, all Ok here in Durham.

--
Andy Hewitt ** FAF#1, (Ex-OSOS#5) - FJ1200 ABS
Honda Civic 16v: Windows free zone (Mac G5 Dual Processor)
http://mysite.wanadoo-members.co.uk/...itts/index.htm

"Andy Hewitt" <(E-Mail Removed)> wrote in message
news:1gqv2rx.4kqnff1v229baN%(E-Mail Removed) t...
> Tony Doherty <(E-Mail Removed)> wrote:
>
> <Snipped Text>
>
> > Finally got through to Wanadoo. They know of no general problems but
will
> > perform a test on my line. I have to call them back tomorrow to find out
the
> > results.
> >
> > A bit one sided from the customer's point of view!!!!
>
> Why?
>
> Sounds like a localised issue to me, all Ok here in Durham.
>
> --
> Andy Hewitt ** FAF#1, (Ex-OSOS#5) - FJ1200 ABS
> Honda Civic 16v: Windows free zone (Mac G5 Dual Processor)
> http://mysite.wanadoo-members.co.uk/...itts/index.htm

In my opinion, good customer service would be to perform a line test and
offer to relay information about the results by email or telephone to the
customer.

Tony Doherty <(E-Mail Removed)> wrote:

<Snipped Text>

> In my opinion, good customer service would be to perform a line test and
> offer to relay information about the results by email or telephone to the
> customer.

That's fair enough.

--
Andy Hewitt ** FAF#1, (Ex-OSOS#5) - FJ1200 ABS
Honda Civic 16v: Windows free zone (Mac G5 Dual Processor)
http://mysite.wanadoo-members.co.uk/...itts/index.htm

Tony Doherty wrote:

>
> I am connected to the Hamilton BT exchange in central Scotland
>

See http://www.btopenworld.com/business/help/sstatus/bb

<(E-Mail Removed)> wrote in message
news:v_WId.17322$(E-Mail Removed). uk...
> Tony Doherty wrote:
>
> >
> > I am connected to the Hamilton BT exchange in central Scotland
> >
>
> See http://www.btopenworld.com/business/help/sstatus/bb


Problem in the Hamilton area
We are aware of a problem in the Hamilton (01698) area which may prevent
customers from accessing the internet. Our engineers are working to resolve
the problem. We apologise for any inconvenience this may cause.

Cheers my friend, that explains it. I will save this URL in my favourites
list for future reference.
I knew that my setup was OK. One would think that Wanadoo Customer services
would have this webpage or similar BT alerts at their fingertips since they
are a major customer of BT Wholesale!!!