Waitrose.com

Hi

Does anyone know if Waitrose use spam blocking on incoming emails?
Reason for asking is that I'm trying to help an elderly blind gentleman
who is not receiving messages from a list he subscribes to. He can send
messages, but doesn't get any replies unless they are directly for him.
The list is set up so that he should get a copy of everything any member
posts.

It's complicated somewhat in that he uses a Braillenote, rather than a
pc, so I'm a bit stuck asking him to check firewalls and such because it
doesn't have any. It connects directly to the internet and translates
everything into Braille for him. Up until about a week or so ago he was
receiving list messages with no problem. The only thing I can think of
is that Waitrose may be blocking them at source.

Hope someone can help.

Cheers

--
Deddajay

Put the big cat out to reach me.

On 20-Jun-2007, "Deddajay" <(E-Mail Removed)> wrote:

> Hope someone can help.

I assume Waitrose have a helpline.
You could also ask the RNIB for help, they take internet
access for the blind very seriously, if spam blocking is in
place it could become a discrimination issue, apart
from raising it as an issue the RNIB can probably bypass
premium rate helpline call charges and get a corporate
policy response.
They probably will get taken more seriously than an
individual who is using equipment Waitrose are not
familiar with.
If you need any further help email me.

Deddajay wrote:
> Does anyone know if Waitrose use spam blocking on incoming emails?
> Reason for asking is that I'm trying to help an elderly blind gentleman
> who is not receiving messages from a list he subscribes to. He can send
> messages, but doesn't get any replies unless they are directly for him.
> The list is set up so that he should get a copy of everything any member
> posts.
> It's complicated somewhat in that he uses a Braillenote, rather than a
> pc, so I'm a bit stuck asking him to check firewalls and such because it
> doesn't have any. It connects directly to the internet and translates
> everything into Braille for him. Up until about a week or so ago he was
> receiving list messages with no problem. The only thing I can think of
> is that Waitrose may be blocking them at source.

As far as I can see, Braillenotes use standard POP3 email protocols and
run WindowsCE internally. HumanWare who do them are on +44 1933 415 800.

I suppose a first check would be to see if the list messages are showing
in his Inbox on Webmail, if Waitrose support this.

Owain

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
:
: On 20-Jun-2007, "Deddajay" <(E-Mail Removed)> wrote:
:
: > Hope someone can help.
:
: I assume Waitrose have a helpline.
: You could also ask the RNIB for help, they take internet
: access for the blind very seriously, if spam blocking is in
: place it could become a discrimination issue, apart
: from raising it as an issue the RNIB can probably bypass
: premium rate helpline call charges and get a corporate
: policy response.
: They probably will get taken more seriously than an
: individual who is using equipment Waitrose are not
: familiar with.
: If you need any further help email me.

Thanks ato_zee.

I've checked the Waitrose site and they offer an optional spam filter.
It's possible that he activated this himself and his mails are just
sitting in the spam folder. It's difficult to sort out as I'm trying to
help him on line and live in a different part of the country, so I can't
just talk him through it. I'm also not familiar with Braillenote myself,
either.

Thanks for your suggestion of the RNIB. I'm afraid close acquaintance
with that organisation has not endeared itself to me - they are more
commercially aware and political than they used to be, which is a shame.
The same visual aids can often be purchased elsewhere for a lot less,
and local groups for the blind are usually considerably more help for
practical things.

I'm trying to see if I can persuade him to set up an alternative email
address to see if that makes any difference. I'm still working on that.

Cheers
--
Deddajay

Put the big cat out to reach me.

"Owain" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
: Deddajay wrote:
: > Does anyone know if Waitrose use spam blocking on incoming emails?
: > :
: As far as I can see, Braillenotes use standard POP3 email protocols
and
: run WindowsCE internally. HumanWare who do them are on +44 1933 415
800.
:
: I suppose a first check would be to see if the list messages are
showing
: in his Inbox on Webmail, if Waitrose support this.
:
: Owain

Thanks, Owain. I've suggested he does this. His Braillenote is getting a
bit long in the tooth, apparently, so it's not always too reliable these
days, although I've now managed to sort out ftp access for him using it.
Hopefully, he should be able to navigate Waitrose's webmail.

In the meantime, I've set him up with email on one of my domains, so we
shall see if that makes any difference. I have a horrible feeling that
it will boil down to his ancient Braillenote, which will cost about
£1,000 to update. Being blind is not cheap!

Cheers

--
Deddajay

Put the big cat out to reach me.

On Wed, 20 Jun 2007 21:46:56 +0100 Deddajay
from the village of (E-Mail Removed)
felt we might be interested in the following...


> Hi
>
> Does anyone know if Waitrose use spam blocking on incoming emails?
> Reason for asking is that I'm trying to help an elderly blind gentleman
> who is not receiving messages from a list he subscribes to. He can send
> messages, but doesn't get any replies unless they are directly for him.
> The list is set up so that he should get a copy of everything any member
> posts.
>
> It's complicated somewhat in that he uses a Braillenote, rather than a
> pc, so I'm a bit stuck asking him to check firewalls and such because it
> doesn't have any. It connects directly to the internet and translates
> everything into Braille for him. Up until about a week or so ago he was
> receiving list messages with no problem. The only thing I can think of
> is that Waitrose may be blocking them at source.
>
> Hope someone can help.

Another useful group to post to is alt.internet.providers.uk - someone
in that group may know something about the service Waitrose provide
which isn't known here. Good luck.

--
My reply address is valid, but incoming mail is set to 'auto-delete'
so will not be seen. Please post replies to the group.
XPS M1710 / 2.16 GHz dual core / 2Gb DDR2 / nVidia GeForce 7950GTX

"Tx2" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) T...
: On Wed, 20 Jun 2007 21:46:56 +0100 Deddajay
: from the village of (E-Mail Removed)
: felt we might be interested in the following...

:
: Another useful group to post to is alt.internet.providers.uk - someone
: in that group may know something about the service Waitrose provide
: which isn't known here. Good luck.
:

Thanks, I think we may have got to the bottom of it - Waitrose are
indeed spam blocking, but don't seem able to either whitelist the
required posts or put a stop to it, despite it being an "optional"
feature.

I'm trying to persuade him to set up an different email address.

Cheers all who responded.

Deddajay

"Deddajay" <(E-Mail Removed)> wrote in message
newss6dnWbJAJ3XD-(E-Mail Removed)...
> Hi
>
> Does anyone know if Waitrose use spam blocking on incoming emails?
> Reason for asking is that I'm trying to help an elderly blind gentleman
> who is not receiving messages from a list he subscribes to. He can send
> messages, but doesn't get any replies unless they are directly for him.
> The list is set up so that he should get a copy of everything any member
> posts.
>
> It's complicated somewhat in that he uses a Braillenote, rather than a
> pc, so I'm a bit stuck asking him to check firewalls and such because it
> doesn't have any. It connects directly to the internet and translates
> everything into Braille for him. Up until about a week or so ago he was
> receiving list messages with no problem. The only thing I can think of
> is that Waitrose may be blocking them at source.
>
> Hope someone can help.
>
> Cheers
>
> --
> Deddajay
>
> Put the big cat out to reach me.
>
They blocked the recent Tiscali "spams". I have a friend with a Tiscali
account and her emails to me, in that period, didn't get through.

--
Regards,
MM

"Deddajay" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ...
>
> "Tx2" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) T...
> : On Wed, 20 Jun 2007 21:46:56 +0100 Deddajay
> : from the village of (E-Mail Removed)
> : felt we might be interested in the following...
>
> :
> : Another useful group to post to is alt.internet.providers.uk - someone
> : in that group may know something about the service Waitrose provide
> : which isn't known here. Good luck.
> :
>
> Thanks, I think we may have got to the bottom of it - Waitrose are
> indeed spam blocking, but don't seem able to either whitelist the
> required posts or put a stop to it, despite it being an "optional"
> feature.
>
> I'm trying to persuade him to set up an different email address.
>
> Cheers all who responded.
>
> Deddajay
>
I have a waitrose account. I also have a yahoo account. The yahoo one
downloads into my OE. If you were to set your friend up with a yahoo
account and then use pop mail forwarding into his OE you could get the
emails that way.

MM

"Mrs Miggins" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
: "Deddajay" <(E-Mail Removed)> wrote in message
: news:(E-Mail Removed) ...
: >
: > "Tx2" <(E-Mail Removed)> wrote in message
: > news:(E-Mail Removed) T...
: > : On Wed, 20 Jun 2007 21:46:56 +0100 Deddajay
: > : from the village of (E-Mail Removed)
: > : felt we might be interested in the following...
: >
: >: I have a waitrose account. I also have a yahoo account. The yahoo
one
: downloads into my OE. If you were to set your friend up with a yahoo
: account and then use pop mail forwarding into his OE you could get the
: emails that way.
:
: MM
:
Thanks for the suggestion, but I don't think he uses OE with his
Braillenote - I think it has it's own email program.

Hopefully, we have it sorted now by setting up a completely un-Waitrose
related email address.

Cheers
Deddajay