Waiting for broadband becuase of 'capacity' issue...

Hi All

I've recently moved house, and signed up with Pipex as my broadband
provider some three weeks ago. However, my broadband order is at a
standstill because my local exchange (Chudleigh in Devon) has a
'capacity' problem. I have been told variously that this means that I
am in a queue waiting for connections to become free (eg other people
moving house), or that I am in a queue waiting for enough people to
want a broadband connection to warrant BT Wholesale to add extra
capacity.

I can see that both scenarios are possible, but since this is a BT
Wholesale issue nobody at Pipex can tell me whether I will have to wait
days, weeks or even months!

Can anyone give me a clue as to how to find out more about how long I
might have to wait and whether it's possible to influence BT
Wholesale to add more capacity? The frustrating thing is that the new
house is only about 50 yards from the exchange so if broadband ever
gets connected I should get a decent speed.

Thanks!

Cheers - Graham

(E-Mail Removed) wrote:
> Hi All
>
> I've recently moved house, and signed up with Pipex as my broadband
> provider some three weeks ago. However, my broadband order is at a
> standstill because my local exchange (Chudleigh in Devon) has a
> 'capacity' problem. I have been told variously that this means that I
> am in a queue waiting for connections to become free (eg other people
> moving house), or that I am in a queue waiting for enough people to
> want a broadband connection to warrant BT Wholesale to add extra
> capacity.
>
> I can see that both scenarios are possible, but since this is a BT
> Wholesale issue nobody at Pipex can tell me whether I will have to wait
> days, weeks or even months!

Pipex won't be able to tell you because they probably don't know. You
are basically asking them how long before someone in your area decided
to cancel their broadband, or how many orders and waiting for this
exchange from any of the ISPs in the country.

> Can anyone give me a clue as to how to find out more about how long I
> might have to wait and whether it's possible to influence BT
> Wholesale to add more capacity? The frustrating thing is that the new
> house is only about 50 yards from the exchange so if broadband ever
> gets connected I should get a decent speed.

Probably you will just have to wait until BTw either get capacity due to
cancellations, or enough pending orders to warrant installing more capacity.

Basically, what Pipex said.

>
> Thanks!
>
> Cheers - Graham
>

(E-Mail Removed) wrote:
or that I am in a queue waiting for enough people to
> want a broadband connection to warrant BT Wholesale to add extra
> capacity.

Exchange was enabled in Nov 2003 and Max Enabled on 31st March 2006

http://www.samknows.com/broadband/ex...p?ecode=WWCHUD

Charlie

Charlie Drake wrote:
> (E-Mail Removed) wrote:
> or that I am in a queue waiting for enough people to
>> want a broadband connection to warrant BT Wholesale to add extra
>> capacity.
>
> Exchange was enabled in Nov 2003 and Max Enabled on 31st March 2006
>
> http://www.samknows.com/broadband/ex...p?ecode=WWCHUD
>
> Charlie


and BT are reporting no capacity problems

http://usertools.plus.net/exchanges/...1719&plugin=vp

Charlie

Thanks for responses folks - confirms what I had thought ie that there
is nothing to be done except come home each night and eagerly hope for
an extra green light. How sad...

Cheers - Graham

(E-Mail Removed) wrote:

> I can see that both scenarios are possible, but since this is a BT
> Wholesale issue nobody at Pipex can tell me whether I will have to wait
> days, weeks or even months!

http://www.prodigynet.co.uk/menu.php.../adsllinecheck

says "26-50 spare ADSL ports"

no idea if this is up to date, or their definition of "spare".

Phil

PhilT wrote:
> no idea if this is up to date, or their definition of "spare".

>From http://www.prodigynet.co.uk/menu.php...adsllinecheck:

"Real time check : Yes "

Can they really check in real time I wonder?

On 13 Sep 2006 (E-Mail Removed) wrote:

>Can they really check in real time I wonder?

Part of any such check may just be a database lookup (see whether the line
has some particular 'flag' that would bar ADSL being provided, for example)
so 'yes' it can be a real-time check... Certainly there are other places
where you could check for ADSL being offered and get a report on
the speed you might be able to get (but again, based on postcode or
similar and yes, of course a real-time lookup :-)

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>

NoNeedToKnow wrote:
> On 13 Sep 2006 (E-Mail Removed) wrote:
>
> >Can they really check in real time I wonder?
>
> Part of any such check may just be a database lookup (see whether the line
> has some particular 'flag' that would bar ADSL being provided, for example)
> so 'yes' it can be a real-time check...

Just to clarify about the real time check, I meant the difference
between performing a database lookup - where the data might be days or
weeks out of date - and querying a system that polls a particular
exchange for its status. Obviously both are real time but the former
has the potential to be of very limited use if the database hasn't been
updated for some time.