VPN working at home but not remoteky

A client has their VPN working at home over wireless, but it will not work
over public hotspot or on wireless or ethernet in hotels. In the hotels, the
hotel always end up supplying a spare, which works, and his colleagues manage
to get on to VPN using laptop which seems to have the same setup ie by me.
In public wiresless hospots, his colleaghues get on no problem. I am stumped

Any help appreciated

Chris

What's the error code?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"havenlad" <(E-Mail Removed)> wrote in message news:A433AF6C-18E4-4F96-9E37-(E-Mail Removed)...
A client has their VPN working at home over wireless, but it will not work
over public hotspot or on wireless or ethernet in hotels. In the hotels, the
hotel always end up supplying a spare, which works, and his colleagues manage
to get on to VPN using laptop which seems to have the same setup ie by me.
In public wiresless hospots, his colleaghues get on no problem. I am stumped

Any help appreciated

Chris

> A client has their VPN working at home over wireless, but it will not work
> over public hotspot or on wireless or ethernet in hotels. In the hotels, the
> hotel always end up supplying a spare, which works, and his colleagues manage
> to get on to VPN using laptop which seems to have the same setup ie by me.
> In public wiresless hospots, his colleaghues get on no problem. I am stumped
>
> Any help appreciated

"Robert L [MS-MVP]" wrote:

> What's the error code?
>
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com

Hiya Bob. Thanks for the reply.

The error message is:
'Browser configuration doess not support remote logon.'
User can use same laptop from home on a wireless connection and get in to
VPN, so the laptop does support remote logon